Update 1.5.1 Out Now! Edit: Patch 1.5.2 Out Now!

Already tried if verifying the Game Files helps?
If you don't know how to do it, here's a Manual
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Don't know why they write that you need to restart your Computer first.

I think the E-Mail-Address that you can send your Save File to is community@frontier.co.uk
Here's how you find your Save Files
https://customersupport.frontier.co...40-Where-can-I-find-my-Planet-Zoo-save-games-
Thanks for your help
 
I'm not sure what this means, as I have a GeForce video card and driver, and I've been able to use the custom billboards. Is there something specific not working as it does for other users?
GeForceNow is a streaming service by Nvidia, with it you can play the game via streaming without the physical Pc (Used for example by Mac users). The problem is that with the new custom billboards you have to put the images in a Windows folder, impossible to do with the Nvidia service, at least it's what i have understand from the numerous feedbacks. Nothing to do with Nvidia Graphics cards and drivers.
 
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GeForceNow is a streaming service by Nvidia, with it you can play the game via streaming without the physical Pc (Used for example by Mac users). The problem is that with the new custom billboards you have to put the images in a Windows folder, impossible to do with the Nvidia service, at least it's what i have understand from the numerous feedbacks. Nothing to do with Nvidia Graphics cards and drivers.
Yes but since we can use the workshop files, I hope we could use the billboards too
 
Yey! Thank you so much! :love:
Hope it will fix my issue with animals not climbing in my zoo...
As a workaround, you may be able to fix that by deleting and then un-deleting (control-z) any climbable material in an affected habitat. This will cause the game to recalculate that habitat's traversable area, which should temporarily fix the problem in a moment. You will have to keep doing this, but it may at least be a temporary solution.
 
I sold 3 animals and my game closes alone ... continues the same problem in the sale of animals
edit: I can always cause the error, I recorded a video
Is it possible for me to use the version before 1.5.0?
 
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I too get a crash when I sell animals for cash now. This did not occur before the latest update. (After restarting the game, the animals I tried to sell were gone, but the cash was not added.)

Edit: When I look at the family tree, the animals in questiona are marked as "in the trade center", but they aren't there.
 
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Edit: We have now also released Patch 1.5.2:

Stability
  • General Crash Fixes.
------------

Hayo Zookeepers!

Thank you all for sharing your feedback since the launch of Update 1.5 and the Southeast Asia Animal Pack. It's been wonderful to see everyone get to know these incredible new creatures! The team has been busy addressing various bugs and issues to make your experience even better, which leads to today's news: Update 1.5.1 is now available. Take a look at the Update Notes below:

This update contains bug fixes, updates, and some new content.
  • General Bug Fixes and Improvements
    • Animals
      • Fixed a small number of animation issues where the Binturong would misshape.
      • Fixed a dark visual issue on the side of the Binturong nose.
      • Fixed an issue when animals jump into water where they would teleport to water surface.
      • Fixed an issue where the female Binturong would not interact with the Tree Forager food enrichment.
      • Fixed the Dhole tongue being detached from mouth before fight animation begins.
      • Fixed a small number of animation issues when the Clouded Leopard used the Hammock.
      • Increased the Gharial deep swimming speed slightly.
      • Fixed an animation issue where animals can jerk when jumping.
      • Fixed an issue where animals would rotate in the air while jumping.
      • Fixed an issue where the Malayan Tapir, Proboscis Monkey and Babirusa could spawn without proper textures.
    • Scenery
      • Four new billboard assets were added for more customisability in your zoos:
        • Screen Panel 1m x 1m (+ a Lit version)
        • Screen Panel 2m x 2m (+ a Lit version)
      • Added new Babirusa animal sign for Southeast Asia pack owners.
      • Fixed the education speaker showing an override texture option.
    • Game Modes
      • Sandbox
        • Fixed an issue where animals were still becoming pregnant if the ageing and birth was disabled in the sandbox settings.
      • Scenario
        • Fixed a small number of geometry issues in the following scenario reward statues:
          • Bornean Orangutan
          • Giant Panda
          • Indian Rhinoceros
          • Japanese Macaque
          • Lion
          • Siberian Tiger
    • Staff
      • Fixed the Keeper not accessing the Underwater Feeder in certain circumstances.
      • Fixed an issue when an Animal Talk point gives out a notification saying it is not accessible when it actually is.
    • UI
      • Help Topics
        • Added guest spawner to the help submenu.
      • Misc
        • Replaced the old Binturong icons with new updated version.
        • Added new icons for maturation and conception in timeline.
        • Fixed Flexicolour palette resetting to red when selecting any shade of pure grey.
        • Fixed Information boards custom tab having very little space when adding custom media due to the requirement text window below.
    • Stability
      • General Crash Fixes.
    • Performance
      • General performance tweaks and optimisations.
Please continue to share your feedback with us both on the forums and on the issue tracker, and we can't wait to see more of your creations!
I still am unable to put animals into quarantine can y’all please fix this issue I’m unable to play Planet Zoo until y’all do I’ve reported this issue but I don’t think it’s being looked into please help me out.
 
I still am unable to put animals into quarantine can y’all please fix this issue I’m unable to play Planet Zoo until y’all do I’ve reported this issue but I don’t think it’s being looked into please help me out.
I have encountered this once, and the fix was that I had to have a Veterinarian that had access to the Quarantine before I could put any animals there (having a caretaker/janitor is not enough). Make sure you have a veterinarian and if you have workzones, make sure they are in the same workzone as the quarantine
 
I would like to know from the frontier how long will I be unable to play? because it is impossible for me to be able to play without the game being closed all the time :mad::mad::mad::mad::mad::mad::mad::mad::mad:
 
I would like to know from the frontier how long will I be unable to play? because it is impossible for me to be able to play without the game being closed all the time :mad::mad::mad::mad::mad::mad::mad::mad::mad:
Can you provide more Details?
Maybe a important Game File doesn't work correctly? Did you already try if it helps to verify the Game Files?
 
I tried to play on the laptop, I tried to install the game again !! how can i provide the save game?

the E-Mail-Address that you can send your Save File to is community@frontier.co.uk
Here's how you find your Save Files

Is it like that in every Save File or only in this Zoo?

I don't think this might be the Cause of the Problem but did you already check if you have the current Version of every Driver?
 
I would like to know from the frontier how long will I be unable to play? because it is impossible for me to be able to play without the game being closed all the time :mad::mad::mad::mad::mad::mad::mad::mad::mad:
Your post won't really help the Devs without more details.
-When does the game close? When you do a certain action, after a certain amount of time or randomly?
  • Just in one zoo or in every zoo?
  • You said to tried to play on a laptop. Did you try another machine as well?
  • Since when do you have the problem?
  • Specs of your laptop?
 
I played on my laptop and I played on my desktop pc ... have the video to report my problem ... my desktop and ryzen 1700, 16 gbs of ram m.2 samsung, spelling nvidia1070 8 gbs ... my laptop and a 9th generation intel i7, 12 gbs ram, nvidia 1060 graphics 4 gbs....
my problem starts in version 1.5.0.
 
the E-Mail-Address that you can send your Save File to is community@frontier.co.uk
Here's how you find your Save Files

Is it like that in every Save File or only in this Zoo?

I don't think this might be the Cause of the Problem but did you already check if you have the current Version of every Driver?
I have all the drives updated !! the problem happens since the first moment of the actuation 1.5.0 .. from there my zoos freezes if they close alone it was with many problems ... if you notice in the steam there are many people to complain about the same problems
Edit: I just sent my save game to the email
 
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Okay, I just checked and it is indeed the infinite guest stay = no donations bug -.-

Finances and donation boxes both show 0$ donations as long as it's turned on, turn it off and guests start donating again right away. I really hoped this would be fixed by now but I guess I was wrong...There goes my zoo where guests can actually stay as long as they want and look at everything before they have to leave. I really wanna play with economy and this option on in sandbox but this bug makes it impossible to run a zoo like that 'cause donations make up a huge part of the profits.
Hey dear CMs,

do we have any news on this bug? I'd like to turn infinite guest stay AND economic on in my current sandbox zoo, so any update on this issue is greatly appreciated.
 
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