Your "support" people suggested I post to this forum when I asked for a refund.

[nemoverum]

I have been playing Elite Dangerous for a number of years. I'm a solo type player. I was quite excited by the concept for odyssey and paid for the

• 1 x Elite Dangerous: Odyssey - Deluxe Alpha Expansion (Pre-Order).

I am a VR player and from reading the specs for odyssey at the time I knew that VR would not be available on day one but had no reason to expect VR development to be discontinued. If I had I would not have handed over my money. Since launch, I have not spent much time on the ground for two reasons. mainly as it is too jarring going from VR to flat screen. secondly, as I don't enjoy leaving VR and thirdly as I do not feel ground play has lived up to my expectations.

I personally feel that upon hearing that you will not be developing VR going forwards, that you have used "bait and switch" tactics to get sales. I'm a disabled person who can ill afford £40 for something I will not be using going forwards.

So here is my suggestion. Either rethink your attitude to VR going forwards or allow those sucked in by your previous wording. to receive refunds and go elsewhere.

 

[blue james]

y0 i should not say dis because some people might have opportunity for bullyin if i say this
but i am disabled as well mentally and that why my text and things not confrom to norms
and anyway. i find good joy out of this game and i think that if you really into the game
then having the most up to date version of it will provide hours / months of joy
and also, there is graphic changes in odyssey which is the only thing i use
apart from galaxy map which shows more info in odyssey.

but to sum up,
i think you can get more joys out of this game
if you have up to date version of it,
because there is bound to be more stuff being made to put in this game

i not use first person shooter part of game as i not like it
and i rarely leave ship. i am a ship game player not a fps player.
but if i did not have odyssey then i think i would be missing out on something yet to be included in it
and it would be on list of things to buy seeing as how i put so much time into this game

likewise i also bought expansion packs for other games which did not seem to add much that i use
but i feel i would not be getting all from the games i spend time in if i did not have all the packs

that my opinion
but i agree there was lots of bugs
and i dont like some of the new stuff but maybe in future there will be more content who knows

 

[Old Duck]

I personally feel that upon hearing that you will not be developing VR going forwards, that you have used "bait and switch" tactics to get sales. I'm a disabled person who can ill afford £40 for something I will not be using going forwards.

You can't afford $40 for a game, but you can afford all the hardware necessary to play in VR? If you're playing the "poor disabled guy" as a sympathy card, I'm afraid it backfired.

 

[Old Duck]

I don't like when people use a disability as a weapon of manipulation. I know plenty of disabled people (personal friends and family) who would take offense at the OP's wording. Heck, I have a serious medical condition myself, but nobody needs to know those details in a discussion about a video game. One can argue the merits and faults of the game without resorting to these tactics.

Now had the OP specifically addressed a topic like colorblindness and how Odyssey is poorly designed for such, that's an entirely different story. But to play the "I'm poor and disable and therefore you owe me" card is disgraceful IMO.

But I know this is a sensitive topic to some, so I'll leave it at that. If you wish to think me a villain, that's your prerogative.

 

[Florenus]

post removed

As far as I can see, you're on the offensive here.

OP mentioned he is disabled, but it doesn't mean he needs you to defend him so aggressively. I imagine it must feel great to "defend the poor and downtrodden", but get off your high horse for a moment.
That's what that "disability" card does - and why people don't like it - it brings self righteous defenders to the table and basically throws any reasonable arguments away, because if you're in opposition, you're attacking a disabled person,ergo you are evil incarnate and in the end it all revolves around issue that has nothing to do with the actual case.

That's why OP should probably just skip it, because he has a case without mentioning that fact.

You can't afford $40 for a game, but you can afford all the hardware necessary to play in VR? If you're playing the "poor disabled guy" as a sympathy card, I'm afraid it backfired.

OP mentioned he is disabled, probably to emphasize the fact he doesn't have means to earn lots of money, so he doesn't like to throw them away.
But I agree that it looks like trying to use the "pity" card.

 

[Old Duck]

OP mentioned he is disabled, probably to emphasize the fact he doesn't have means to earn lots of money, so he doesn't like to throw them away.

My original "indignation" was on his having a VR rig but also claiming to be poor enough that $40 is a serious loss of cash. It dawned on me later that perhaps his VR rig was given to him by a charity, which I can see if his disability is severe enough. So when I say "poor disabled guy", I literally mean poor, as in having no money. I probably should have just left the word "disabled" out of my original response, as that's just muddied the waters.

BTW, I know a few guys over in PS4 land who would love to be poor enough to own a VR rig. Just sayin.

 

[Vellyk]

So, I am on both sides of the fence; I have Bi-Polar/schizophrenia and I enjoy Odyssey very much.
Background: I was anxiously waiting for the release since I was juggling so many other bills and a HUGE list of other things I wanted, so I didn't get to Alpha-test... I was very optimistic regardless. Now, as for my VR experience. I had decided as my first VR purchase to get an Oculus Quest 2. I sort of enjoyed it... for maybe 2 weeks. I just used it for the ability to get some activity in, and it felt like playing a physical mobile game, or whatever... anyway, it delivered extremely poor graphics on PC as it happens to be its own GFX card -- it only works when plugged into the mother-board, or otherwise as a standalone piece of equipment... so, prior to Odyssey being released, I have ONLY had experience with playing on my monitor (32" 75hz, curved monitor) and for graphics --> a nice new card "GeForce 2070s", AND I LOVE IT!

So, the experience adds up to some of the best and most fun I have had in any game. Mor on my VR perspective personally, I do plan on getting a new Oculus Rift S, almost EXCLUSIVELY for ED, but for now, I'm completely fine on the monitor...

Here is my 2c, (TL;DR Version). I understand how people who have a lot of time comitted to playing Elite in VR, and just being simply used to it. Using VR is something I could barely do in Odyssey, because it takes physical practice, it's extremely different than 2D. But, having probably less than 2 hours in VR on Elite myself, besides being on one of the worst headsets ever... I plead with anyone reading this, mental disability or not, to hold on to some hope that VR will eventually continue to define the best experience in one of the best games ever = Elte: Dangerous.

Fly Safely,
- CMDR Vellyk

P.S. - I can safely report starting from a brand new CMDR account to 10 Million+ Credits in just a few hours, because "Frontline Solutions"

 

[Ian Phillips]

This thread is about a suggestion for refunds.... it is not a place for discussion about disabilities.

If you wish to have that discussion - there is an Off Topic forum where it can take place.

 

[A D]

I think the request for a refund is reasonable if the person purchased Odyssey with the expectation that VR would remain in the game even if its implementation in Odyssey was going to be delayed. It is clear from the forums that FD did not make its decision to discontinue VR development until after some players had purchased Odyssey. It is entirely up to FD how it deals with refund requests, but the refund itself is a simple matter of closing the player account and returning the purchase price.

I would like to see FD revisit it's decision regarding VR development, but if that is something it doesn't wish to do then it should deal with requests for a refund on the merits of each request.

 

[nemoverum]

I don't like when people use a disability as a weapon of manipulation. I know plenty of disabled people (personal friends and family) who would take offense at the OP's wording. Heck, I have a serious medical condition myself, but nobody needs to know those details in a discussion about a video game. One can argue the merits and faults of the game without resorting to these tactics.

Now had the OP specifically addressed a topic like colorblindness and how Odyssey is poorly designed for such, that's an entirely different story. But to play the "I'm poor and disable and therefore you owe me" card is disgraceful IMO.

But I know this is a sensitive topic to some, so I'll leave it at that. If you wish to think me a villain, that's your prerogative.

How incredibly rude.n Someone sporting an image of the doctor I would expect to have some compassion. The VR equipment was a gift and second hand at that. But the idea that ANYONE should have to justify their financial situation is abhorrent. I'm not playing any "Card" I can not afford to pay for a product that uses bait and switch tactics and I'm only posting here because "support" told me to.

Clearly, if they know this is the reaction people will get I can only come to the conclusion that they want to see customers abused.

 

[nemoverum]

And to the rest of you sticking up. Thank you. Alas, gammon mentality is that anything which is not in line with their own views is "weaponising".

so while I'm here ill just add that black lives matter and transphobia is abhorrent.

 

[Sir.Tj]

Ok, just as a PSA.

The forum has a zero tolerance on discrimination of any form whatsoever.

We want this to be a friendly, welcoming and inclusive place for everyone to discuss, debate and primarily have fun.

Any posts that break this rule wlll be dealt with accordingly.

Trust me on this, I/We will permaban those who post discriminatory content.

Please consider this from now.

Thanks.

 

[nemoverum]

I think the request for a refund is reasonable if the person purchased Odyssey with the expectation that VR would remain in the game even if its implementation in Odyssey was going to be delayed. It is clear from the forums that FD did not make its decision to discontinue VR development until after some players had purchased Odyssey. It is entirely up to FD how it deals with refund requests, but the refund itself is a simple matter of closing the player account and returning the purchase price.

I would like to see FD revisit it's decision regarding VR development, but if that is something it doesn't wish to do then it should deal with requests for a refund on the merits of each request.

Very well reasoned. no need to close the account. I have bought and pay for dangerous, horizons and arena back when they were all separate purchase. I've bought paint jobs and skins and I'm happy to carry on playing the game I know and love and have paid for. Just don't want to play oddyssy if there is no VR development. Head-look alone would be something. I'm sure touch controls can be mapped. ill even switch to an Xbox controller if necessary.

 

[Franc Kaos]

...
Background: I was anxiously waiting for the release since I was juggling so many other bills and a HUGE list of other things I wanted, so I didn't get to Alpha-test... I was very optimistic regardless. Now, as for my VR experience. I had decided as my first VR purchase to get an Oculus Quest 2. I sort of enjoyed it... for maybe 2 weeks. I just used it for the ability to get some activity in, and it felt like playing a physical mobile game, or whatever... anyway, it delivered extremely poor graphics on PC as it happens to be its own GFX card -- it only works when plugged into the mother-board, or otherwise as a standalone piece of equipment...

...

Here is my 2c, (TL;DR Version). I understand how people who have a lot of time comitted to playing Elite in VR, and just being simply used to it. Using VR is something I could barely do in Odyssey, because it takes physical practice, it's extremely different than 2D. But, having probably less than 2 hours in VR on Elite myself, besides being on one of the worst headsets ever... I plead with anyone reading this, mental disability or not, to hold on to some hope that VR will eventually continue to define the best experience in one of the best games ever = Elte: Dangerous.

I may have misread this post, in which case apologies, but the Quest 2 is a fantastic VR headset, that functions very like the Rift S (including good optics) if you get the link cable* and plug it into your PC, run the Oculus Software then run ED VR it will work using your graphics card - someone please correct me if I'm wrong.

*

Source: https://www.youtube.com/watch?v=fp2p_usoZb0
(why you shouldn't buy the Link Cable ) but a cheaper alternative.

 

[Teh Smoo]

I've TRIED some VR games. Alyx with teleporting was fine. VRchat or Blade&Sorcery with smooth movement? I made it about 5-10 minutes before I had to choose between taking off the headset and throwing up.

Smooth movement takes a lot of self-training, IF your head can even deal with the mismatch of inner ear and eye. I read that it's possible, but I kind of prefer flat screens for most things anyway.

Not sure what kind of deal would result in VR being preferable to flat screen FPS. I suppose?

 

[nemoverum]

I've TRIED some VR games. Alyx with teleporting was fine. VRchat or Blade&Sorcery with smooth movement? I made it about 5-10 minutes before I had to choose between taking off the headset and throwing up.

Smooth movement takes a lot of self-training, IF your head can even deal with the mismatch of inner ear and eye. I read that it's possible, but I kind of prefer flat screens for most things anyway.

Not sure what kind of deal would result in VR being preferable to flat screen FPS. I suppose?

I was playing quake 2 in VR using normal quake type movement. found short movements were fine. when walking long distances, moving my shoulders as if I was moving did the job.

Incidentally, PAYPAL have refunded Odyssey, put in a request on the grounds that the service received is not the service as advertised pre-release and frontier did not fight it.

 

[Jean Luc Picard 2305]

I have only ever played Horizons in VR. This fact can be verified by FDev with how I always log in to play the game with Steam VR. Likewise, I preordered Odyssey when it was said that true VR would be included downline in a reasonable amount of time. As we now know that this is never going to happen, I feel I have purchased a DLC that is not fit for my purpose. I have tried Odyssey in pancake mode but do not like it at all. May I ask the powers that be on here how I should go about applying for a successful straightforward refund or do I need to wait until a lawyer devises a way to petition a collective community claim?