I was more impressed by his sports-team analogy. Personally I give a damn about a (financial) apology or a blant excuse-thread. I'm so dedicated to Elite that I even don't waste one thought about going to NMS or SC. I just shelf the whole genre for the time being. For me Elite is not "just another game". It's an experience, especially in VR, but who am I talking with about VR anyways.
I just want to see things fixed! Words were shared enough! Let actions talk! Nothing more, nothing less.
Just as an aside and an FYI, NMS fully supports VR, and the experience is very very good.