Make sure you keep one hand free for your phone if you are doing any diy. This isn't for safety reasons or for calling an ambulance, it's so you can take a picture of your hand that you epoxied to the counter top, so we here can diagnose the problem for you.
i somehow doubt the state of the game would be much help unless i could in some way take a picture of an incompetent manufacturer's product (and convey that in photo) so rat could white knight it or you could haz my stuphz from the abandoned project