General / Off-Topic Gotta love all this "paperless office" malarkey.

So, I parked my car outside my house so that I could load some stuff into it and some doddering old numpty who should've lost his license about 20 years ago fell asleep at the wheel, bounced off next door's car and hit mine head-on.

Kind of funny that my Land Rover only sustained (apparently) minimal damage but the other car (a VW Polo) got seriously mangled*, but I digress.

My insurance company has been emailing me a variety of forms to fill in and return.
Only trouble is, firstly, the forms are all "baked into" the emails which means there's no way to edit them to complete the forms and, secondly, the forms all require a signature so a digital copy of the form isn't good enough.

Going back to the first issue, even if I print out the email in order to complete the forms, there's no way to just print out the "form" part of the emails so the result is always going to be a bit halfassed.

I can't help thinking that the logic behind all this isn't to "save the environment" and is, instead, just to "let the customer pay for the paper that's used instead of us". :unsure:




*Yes, I'm well aware that modern cars are designed to "crumple" whereas a more rigid vehicle can suffer extensive damage as a result of forces being transferred throughout it.
My Landie is fitted with "crash-cans" behind the bumper, though, so they'll deform before any forces are transferred to the chassis and the crash-cans aren't buckled, even though the entire front of the Polo was mangled.
 
Reply to the email stating you do not have access to a printer ?

Yeah,

Fortunately, when I pointed this out during my most recent conversation with them, they offered to send paper documents by post.

Maybe it's my OCD but the thing that bugs me is that, even if I did print out the emails, it'd just be an email with a form embedded within it, rather than being a "proper" form.
Just all seems a bit halfassed to me.

Equally, these companies all go to great lengths to verify emails these days so, having done that, you'd think that an email FROM a verified email address would be as "official" as a form with a signature on it.
I mean, companies are quite happy to treat an electronic agreement (clicking "accept" on a website) as a legally-binding agreement when it means they're earnig money from it so how come a customer needs to adhere to more stringent standard when the situation is reversed?
 
Great to see you. It seems to have been a while.

Thanks.

On a vaguely related note, I've been spending my spare time, this year, building my Landie into a weekend camper so the missus, the dogs and I could toddle off to the beach, have barbeques and monkey around on paddleboards.

Which, of course, adds to the annoyance of some old duffer crashing into it, even if the damage is only superficial.
 
Equally, these companies all go to great lengths to verify emails these days so, having done that, you'd think that an email FROM a verified email address would be as "official" as a form with a signature on it.
I have no idea if things have improved here, but it always used to be relatively easy to send an email that appeared to come from pretty much any email address you liked, since the SMTP protocol (forgive the RAS syndrome) doesn't (or didn't) have any authentication. A cursory google tells me it now does support this, but I don't know how widely or un-widely it's used.
 
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