Those Affected By Removal Of Offline Play
I'll point out I am not affected by the revelation that ED will no longer support offline mode. My 2 main homes have superb always on Internet, but I do feel for people who have been subject to something of a bait and switch here so I want to offer some advice based upon a very similar thing that I fought and won this year.
First thing, this is only for people who bought from the Store, and really it's for EU citizens. I also have a home in the US and I think there are similar state laws, or even that the transaction may be covered under EU law anyway, but I am no expert.
The law is very clear on this, all such products MUST detail at purchase time any constraints around their maintenance and delivery. This includes functions impacted by DRM or other technical matters:
"“functionality” in relation to digital content includes region coding, restrictions incorporated for the purposes of digital rights management, and other technical restrictions; "
"(j) where applicable, the functionality, including applicable technical protection measures, of digital content;" - this is a section about what must be made known to the buyer at purchase time.
https://www.gov.uk/government/uploa...-and-additional-payments-regulations-2013.pdf
The above are sections from UK law but this law is pan-EU and intended to bring all the EU into step, so just use your local version.
If offline is important to EU citizens who pre-ordered from the Store I advise the following:
Email FD Store and ask the outright question - "will ED feature completely offline play as originally promised" - and give them a reasonable deadline to reply, say 3 working days. Just do this right now to start the clock ticking on them.
Screen shot the KS page and any other pages evidencing offline play, the numerous posts on this forum from mods and devs, as an example. An unscrupulous company (not saying FD are, I just think they are badly managed) may change this page. I actually have a copy of this page if anyone needs it.
Bookmark the cache archive for the offline page in case FD switch it (they seem to like switching things):
https://web.archive.org/web/2014111...arter.com/projects/1461411552/elite-dangerous
Raise a dispute immediately with your credit card company or other payment provider, don't wait for FD to get back to you, just raise it immediately to be sure you are covered
If you are outside the Dispute window then you need to raise it using the Consumer Credit law of your country, which will protect you by a charge back or similar mechanism. In the UK this is Section 75 of the Consumer Credit Act and I used this to get a £1000+ refund on software that was subject to similar mis-selling, just this year.
Anyway, when you have your answer you then reject goods on the basis that the restrictions around functionality were not made known at the time of purchase. This alone is enough but you could then point out the misleading info on the KS page to cement things, if you choose.
If FD ignore you then you send them an email before action on the basis of their announcement and pursue action with your credit card supplier.
In the EU, FD are absolutely out of line on this one and do not have a hope of denying an EU refund simply because they did not make known the restrictions on functionality at the time of purchase. Again I will say, before any off premises contract is made the supplier must make known, "the functionality, including applicable technical protection measures, of digital content". Also the supplier must make know support issues such as, "because it is online only it will be end of life when we switch servers off".
Anyone is welcome to PM me for more detail on how I won my case this year using these very same laws.
If you are not bothered, then please don't respond with anything, I am just trying to help the people who I know are bothered. I know many people will disagree with me, I would rather you PM'd me to flame me rather than derail a thread intended to help others.