5600XT causing numerous crashes for anyone else?

Cookie Smuggler

C
Hello commanders, im wondering, do i have a bad card or does anyone else get an excessive number of crashes while trying to play the game with this card?
iv gotten black screens, frozen screens (but controls still work rarely), video TDR failure blue screens of death, static then black screens, frozen screens with no working input, crashes that i can use the reset button, crashes that i have to flip the switch on my power supply and very very rarely* CTDs
*the only CTD that i can replicate is trying to watch a carrier arrive at its destination
The card im using a sapphire pulse 5600XT
The driver is adrenalin 2020 20.4.2, i can't go back to a prior version becouse those versions where even more unstable (and id rather not find out what happens when i crash in a CZ and are unable to blindly SC out)
 

Cookie Smuggler

C
not in the last few years, i haven't updated it because the CPU is a fairly early batch i5 6500 that is OCable even though it was supposed to be a locked CPU, although i could probably update the BIOS and not lose much seeing how i haven't really OCed my CPU (except to see what i could push it to, 4.2 GHz mostly stable is about the max, i got it to 4.7GHz for one boot before the OSes went nuts)
dang it... stable (i hope) gaming or OCable 6500.. this is a hard choice

i'll try updating the BIOS and see if that helps any, i can't imagine it could be worse
 

GroG79

G
Clean out your pc and check all cables. Do you have a different power supply you can try?
This sound like alot of different issues;
 

Morbad

Morbad
Cookie Smuggler said:
The card im using a sapphire pulse 5600XT
Click to expand...

Are you using the newest vBIOS for that part? I see that Sapphire is on rev 1.03 for their two 5600XT SKUs.

Cookie Smuggler said:
The driver is adrenalin 2020 20.4.2
Click to expand...

This is already several versions old, and significant improvements have been made in more recent drivers.

Assuming you've done other basic troubleshooting, do not have reason to believe you have other hardware or software configuration issues, and that the system is otherwise stable, my recommendation would be to: flash to the newest vBIOS (following the instructions on the manufacturer's site); update to the newest 20.7.1 beta driver (WHQL means they paid for a certification, not that it's automatically more stable); then verify the game's integrity with the launcher and delete the GPUWorkTable.xml file in the main game product directory, if it's still present.

Cookie Smuggler said:
dang it... stable (i hope) gaming or OCable 6500.. this is a hard choice
Click to expand...

An unstable CPU or CPU/memory subsystem shouldn't be a choice at all. If you can find stability issues when you go looking for them, something is wrong, and you could experiencing problems that could snowball, even if they have few outward symptoms. I'd only run a CPU that I was not highly confident of the stability of if I never used that system for anything important.

Not saying you can't or shouldn't OC your CPU, I've OCed essentially every system I've had in the last twenty-five-plus years, but if you don't want to run into problems because of it you should perform some honest due diligence in discovering, isolating, and correcting instabilities, then make sure you've left appropriate headroom in clocks, voltages, and cooling so you don't degrade the part and run into issues later.
 

Cookie Smuggler

C
well, updated the motherboard's BIOS, was of questionable use considering my computer black screened with the game open in background to main menu while reading up on my PSU's 10 year limited warrenty.

i'll update the GPU drivers and see if that helps, i can't update the BIOS becouse my card's part number doesn't match there options, its # is 299-5E411-202FT, from what iv found online my card's number should be one of those cards with the latest BIOS out of the box (as of this posting)

as far as the stability of the CPU goes, can't OC now because years back intel made a requirement for all BIOSes to lock out OCing non K chips but IIRC back when i was OCing my CPU 4.2GHz was quite stable, my current problems seem to be related to the 5600XT as iv never had this level of instability with my old RX 380
 
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Morbad

Morbad
If issues persist after you've ruled out drivers and other hardware, the part could well be defective.
 

Bob McBobblehead

Bob McBobblehead
Issues that can cause this.

1) Card not seated properly
2) Not plugged in the power cable
3) Update Radeon drivers
4) Disable Windows 10 game mode, it has been known to cause issues.
5) You power supply could be an issue

One last thing. If you using and a AM4 x370, x470 motherboard with PCIe 4.0 enable in a beta bios, this can cause issues as these boards were not designed for PCIe 4.0
 
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Cookie Smuggler

C
graphic drivers have been updated, im going to see if i get any more crashes in 2 days, if i don't get any crashes i'll call it fixed

Bob McBobblehead said:
Issues that can cause this.
-snip-
Click to expand...
have checked or done all but test the power supply, i don't think its the problem, it was a quality unit when i got it and i haven't had any problems from it yet, the board is an older Z170 because i am upgrading my rig as i can afford the parts

but so far after a little Frostpunk the card seems rock stable (im sure its just a coincidence that a game with "frost" in the title loves to make my card freeze and crash a lot)\

Thanks for all the help CMDRs O7
 

Gully Foyle

Gully Foyle
Bob McBobblehead said:
Issues that can cause this.

1) Card not seated properly
2) Not plugged in the power cable
3) Update Radeon drivers
4) Disable Windows 10 game mode, it has been known to cause issues.
5) You power supply could be an issue

One last thing. If you using and a AM4 x370, x470 motherboard with PCIe 4.0 enable in a beta bios, this can cause issues as these boards were not designed for PCIe 4.0
Set everything auto for the PCI, but all good
Click to expand...
Ninja'ed by Bob
reseat it and reboot a few times with the latest radeon catalyst and the default settings for your MB, then just do the 5 way Optimization if you have an ASUS board that is. If your setup is wonk, this will catch it.
 
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Cookie Smuggler

C
re-seated the card and cleaned the slot and contacts on the card, plus side: no more computer crashes yet, minus side: computer crashes seem to have turned into game freezes of just the graphics, controls still work ok in most cases, and im starting to see artifacts in the form of lines (so far its just one line each time its happened, lines have happened twice so far):
artifact.jpg

i am really hoping i don't have a bad card, im probably really close or over 30 days (need to check my records)
i'll try re-verifying the game files but im not expecting that to reveal anything, this doesn't seem like file corruption to me

full system specs:
i5-6500 CPU
Gigabyte GA-Z170X gaming 6 motherboard
sapphire pulse 5600XT Graphics card
EVGA supernova G2 750W PSU
G.Skill Ripjaws V 2400 Mhz 8GB RAM x1
multiple HDDs collected over the years
win10


EDIT: verified files, didn't get a popup or any thing about missing or altered files (was reading the wiki entry on my new ship that i was in the middle of outfitting) so i guess the files are clean and good
 
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Morbad

Morbad
Your card should have a BIOS switch to switch between performance and silent firmware (should be switched while the system is off). If you haven't tried this already, switch it to whatever you haven't been using and see if it works. If silent is stable, but performance not, then the card's memory probably isn't stable at performance clocks. AMD pushed out a last minute spec update of the 5600XT to make it more competitive with the 1660/1660Ti, but not all samples of 5600XT are stable at the new clocks. It's entirely possible you have a weak or defective sample.

You should also check GPU, hostspot, and any other temperatures the board reports (with a tool like GPU-Z) during a demanding benchmark or stress test.

Cookie Smuggler said:
verified files, didn't get a popup or any thing about missing or altered files (was reading the wiki entry on my new ship that i was in the middle of outfitting) so i guess the files are clean and good
Click to expand...

There won't be a popup. Most straightforward way to tell what the verification did is check the launcher's log file.
 

Bob McBobblehead

Bob McBobblehead
If you're getting graphic artifacts, that could hint that the memory chips on your video card are bad. If I recall correctly, AMD increased the GDDR6 ram speed of the RX 5600 just before launch.
 

Cookie Smuggler

C
chili1496 said:
What about cooling is that ok, elite can make your fan speed crank up.
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the fans keep the card around 55C, if i could id run them on a custom fan curve i would but so far both afterburner and the radeon software don't work, afterburner keeps the fan profile but is unable to force it on the card, radeon just resets the profile after i change it and save changes
 
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Morbad

Morbad
Hotspot and memory temperature are the main concerns. GPU edge temp is mostly meaningless, except to see how far it deviates from the hotspot temp.
 

Cookie Smuggler

C
Morbad said:
Hotspot and memory temperature are the main concerns. GPU edge temp is mostly meaningless, except to see how far it deviates from the hotspot temp.
Click to expand...

been playing for several hours by now, somehow switching the BIOS switch to the other position (silent i think, it sure isn't performance) has enabled custom fan curves.
the temps im getting from afterburner show the maximum temp is 64C in the memory, temp maximums are: GPU 1: 54C, GPU 2: 61C, Memory: 64C, VRM 1: 44C. so the temps should be just fine, i have also not seen a single crash or other problem that could be related to the graphics card so i may have gotten one of those few cards with the lower memory bandwidth, which is a real bummer because i went with the sapphire pulse because sapphire was supposed to have gotten the good memory chips.
 

Cookie Smuggler

C
Morbad said:
Send it back. It's advertised to run at 14Gbps on the GDDR6, but evidently it's not stable at that speed.
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thats going to be a "fun" experience with newegg customer support... (i hope im still in the return for exchange window) at least i still got my old card (and the original packaging for the new one)
by the way, does the lowercase "b" stand for bits or bytes? (i always get those 2 mixed up)

edit: well F, 30 days for return for replacement, invoice was 35 days ago... i wonder if i can get some sort of extension because of how long the 2 day shipping took to get the item to me (ended up being about 8 business days shipping)
 
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