At some point you just have to stop trying to justify who deserves the rage and realize that the problem is our rage.
You make a good point but the problem is not the rage, otherwise the solution would simply be to not release anything.
Behind every incoherent blabber post there is a point. It may be ill-concieved, it may be unwarranted, but there is a point. Overcoming objections is the reason why Sales and Marketing departments exist. Some new product is developed, it isn't all things to all men (because nothing is) so Marketing come up with ways to describe the product's features & benefits in their best light, and a bunch of plausible sounding explanations to overcome any (ideally all) objections. Marketing provide these to customer facing staff, who use them to persuade any potential customers that are not swayed by Marketing alone.
Frontier is going through the process of changing from manufacturing with a supply chain, to direct supply and a big part of this is having to interact directly with their customer base. Not just the nice ones, but all of them. This isn't easy, and when it is done well it is applauded, but that it
is applauded is a clear sign that it isn't the norm.
In my limited experience Frontier do a lot of things well, overcoming objections is not one of those things.
Here's a feature. What are the benefits?
Here's an objection. How can I be persuaded that this is actually a benefit?
Use 'the rage' to feed back to Marketing so that those objections can be addressed too. Then have the customer facing people
actually address them when they come up rather than letting those objections fester.