Three friends of mine started the game yesterday (They were the slow ones everyone else started in alpha/beta/gamma). Two of them just seemed to get on with the game, the third spend most of the night on vent complaining, being confused, unsure about the controls, unsure about everything having not read up on the game or watched/played the tutorials. I of course offered a lot of assistance but it was still a little frustrating to hear the demand for hand holding from someone who I know is an excellent gamer and a mature player in his 40's who usually does a lot of research. Now the funny thing was as the night progressed the complaining lessened and the excited giggles and story telling started. By the end of the night he was raving about the game more than the two friends who just got on with it.
Long story short, folks complain when confused but it doesn't mean they're not going to love the game once they get past the initial hump. Sometimes that hump can actually mean you like the game more because you feel you've mastered something you found hard before.
thats why this comunity gives so much explanation, even on negative toned threads. i think this really is a novum for some years, a game which actually needs some explanation. its like lots of people were on drugs with games handholding and spoiling them so much, now they kinda wake up and its hard for them to recover. and like with drugwithdrawal, anger and frustration are its symptoms