Bugs like that shouldn't take years to fix at this point. It's either a lack of resources or incompetence. Seeing as I actually love Fdev and love this game and am very thankful for it.. I really hope it's the former and not the latter. Elite has withered on the vine.
It certainly hasn't been in a 'good place' since 3.3 arrived (and the year of bug fixing that wasn't), which has only been exasperated by EDO launching as a total dog's dinner (but, fortunately, still playable for me) which has had some improvements but is still very annoyingly bugged, fixed, then repeating some of the 'fixed' bugs.
Yesterday I took a couple of handfuls of 'simple' missions, 2 megaship ones where there was no megaship (I thought they'd fixed that, but may have imagined it) and a delivery one where the recipient was a Security bod who just scanned me and wouldn't highlight to talk to. (I repeated that 3 times, just in case, same result each time)
Bleating aside, the game is still very playable for me, provides the entertainment I want (with added exasperation at times!) and promises to improve in the future... The wait has been a long one already, I do hope that U9 & 10 gets EDO where it should be.