11 days is nothing. It's been months if not years since Frontier gave us an answer after reporting a bug. However, they do read us and fix many of the issues when there's a major update. The only thing we can do is continue reporting our problems and wait to see if they are fixed when a major update comes.Another 11 days have passed without any reply on any platform, support tickets go unanswered, even the issue tracker tickets go without being read.
It been always like this. Frontier talks to their customers only when something new is released. Afterwards it is ????What is going on at frontier that the communication with their customers has fallen to no communication at all.
If you keep sending them tickets on the same issue they just dump it in spam, I would do that if that kept happening. The issue if it's seen as an issue by frontier has likely added it to the pile of years worth of fixes. Depending on how urgent it is it could be in the next patch or maybe it might come in the next year or 2.come on frontier even your support department is slacking tickets get expired without it even being looked at.