Cannot Claim Care Package

I just levelled up in powerplay but when I check the power contact the claim care package icon is not selectable (it's whte instead of orange). I'm at a fortified system for my power so I can't see why this isn't working.

Anyone have any ideas?
 
Not every rank increase contains care packages. If your care packages button in game is white then you don't currently have any care packages.

Do you have a message in your inbox that contradicts that, saying you got a care package for your most recent rank increase?
 
Not every rank increase contains care packages. If your care packages button in game is white then you don't currently have any care packages.

Do you have a message in your inbox that contradicts that, saying you got a care package for your most recent rank increase?
Yes I got the message then checked the powerplay contact.

I think the same thing happened on my last level up too. Not much point in doing this if you don't get the rewards.
 
If you claim a care package, check its contents first. Then claim it. Then if that message says unable to claim it have a look at the list of mats. Those you haven't maxed out on will be claimed, the rest left over are mats you've maxed out on. And will remain unclaimed until you use those mats engineering or wotever, and you can then claim em. Least that's how I see it. I have about 10 partially claimed boxes. At level 44 (I'm in no rush)
 
If you claim a care package, check its contents first. Then claim it. Then if that message says unable to claim it have a look at the list of mats. Those you haven't maxed out on will be claimed, the rest left over are mats you've maxed out on. And will remain unclaimed until you use those mats engineering or wotever, and you can then claim em. Least that's how I see it. I have about 10 partially claimed boxes. At level 44 (I'm in no rush)
I just can't sselect the care package icon. It's as if there are no care packages pending. I'm going to earn some more merits to get to the next rank and if it happens again I'll contact support.
 
There is an issue at the moment with corrupted care packages - the message is corrupted and the care package isn't delivered. I got the issue with the care packages for rank 19 / 20 - but the one for rank 21 appeared as normal.
 
There is an issue at the moment with corrupted care packages - the message is corrupted and the care package isn't delivered. I got the issue with the care packages for rank 19 / 20 - but the one for rank 21 appeared as normal.
That's it. I'm on rank 20 and I see that the messages for both 19 and 20 are both corrupted. Thanks to you and everyone who replied.
 
I just hit level 19, and have the same problem.

I didn't see this mentioned; you also get a notification message whenever you rank up, and the body of the message lists you what you earned. When it's a care package the message body contains a list of the contents of the care package. For the level 19 (corrupted) care package, we instead see a piece of code(?) that is supposed to reference the list. From memory it's something like
S## Care Package
 
Meanwhile at level 49 I have more materials than I've ever had at one time. The ghosts of player accounts from 2017, with their random engineering roll effects and 1000 material cap look upon me with unified disgust at my gluttony. The disdain from gods of the ED universe themselves is palpable within my cockpit, and yet I devour more like an empty, ever-hungry wound in the fabric of the game. There is no straying off this path. I must feed on the every growing bounty of materials as this is who my CMDR is now.
 
More than one interstellar treasure-seeker has become obsessed with Raxxla to the exclusion of all other dreams, and spent his or her entire life in a futile search for it.
 
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I'm wondering if it's to with keeping these from building excessively. I'm at rank 147 and I've been trying to make sure I'm prompt cleaning these up out of the power contact before it gets to the point I can't claim one fully because a bin is full.

However I'm aware bugs do get worse at higher levels, so maybe I've not got to the stage where the actual problems occur yet.
 
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