Horizons Can't play Horizons but can play the base game.

Okay so I'm able to play the base game of Elite Dangerous. Though I just got Horizons and it says it's installed and everything. I got to boot it up it goes to the Frontier logo then the Horizons logo then black screens then I get and error page then nothing still shows client is runny but black screen. I've had it up for about an hour or two thinking it was loading and still nothing. I've uninstalled reinstalled, validate files, check update, still does the same thing. Anyone have any ideas on what is wrong and what I should do to fix this issue?
 
You may have to change your game's language to English. My father changed his video card and I think he had the same issue you have, OP. The Default language causes issues with some graphics cards
 
Just hit new ? nasty bug. I was nose diving (skipping orbital cruise) to the planet, lost connection and could not log into Horizons any more (all modes).
Logged to non-horizons Elite, recovered ship to the orbit and now I can log in to Horizons. Bug scared the sheet out of me.
 
I'd check whether your graphic drivers are up to date.

Yup I made sure all my graphic drivers were up to date and they all seem to be.

- - - Updated - - -

I'd check whether your graphic drivers are up to date.

Yup I made sure all my graphic drivers were up to date and they all seem to be.

- - - Updated - - -

OP, I don't know how much you might know about install paths or directories, but you might look at your directory structure for what you have installed. If you download and install "ONLY" from the "Frontier Store", your directories will end with the same "Product" named directories, which is the only thing we are interested in here.

If you downloaded and installed under "Steam" then your directory structure and paths should match what I have listed below.

"X:\path\Steam\SteamApps\common\Elite Dangerous\Products"
"X:\path\Steam\SteamApps\common\Elite Dangerous\Products\FORC-FDEV-D-1010" <(ED1.8 Lives here)
"X:\path\Steam\SteamApps\common\Elite Dangerous\Products\elite-dangerous-64" <(Horizons 64 Bit lives here)
"X:\path\Steam\SteamApps\common\Elite Dangerous\Products\COMBAT_TUTORIAL_DEMO" <(Combat demo lives here)

Now, look at the last directory name in the list, find and go to "\elite-dangerous-64" if you have a 64bit machine (I assume you do) or "elite-dangerous-32" if not, and find the file named "EliteDangerous64.exe" and run it, or click on it to launch the "Horizons" version of the game.

If that works, you do have it installed, and your desktop shortcuts, or the path to the "Horizons" version is not leading to the proper "install directory".

I'm sure you have some "path" problem either in the launch shortcuts, or possibly your install directories are not listed correctly in the registry.

Even if you "uninstall and reinstall", these directory paths are left behind in the registry, and keep being reused until deleted. When I uninstall and reinstall, I delete all previous directories, paths and shortcuts to Elite, and then run a registry cleaner like "CCLeaner", to remove the old directory paths from the registry. Then I reboot, and run "CCLeaner" again, just to make sure, before reinstalling.

Also noted, Is that you should "Pick One Install Type" and stay with it. Either install from the "Frontier Store" or install from "Steam", but don't do both unless your very adept at install points and paths. I wrote a "help post" for those who want to install from Steam and the Frontier Store, which works very well for me, but FDev knocked it down, telling folks to "Choose One" and they don't recommend you install the game from "Both" Install Points.

Here is the link to the original post for more help on this.

https://forums.frontier.co.uk/showt...nd+Steam+only+installation+for+ED1.5+Horizons

Hope you can determine why you can't play Horizons.

Be well.

Okay so first it was through Steam (My friends gifted it to me). I know little to nothing about pathing or directories. I'll see what I can do about it and try my best. I've been trying most of my day trying to get it to work since I had the day off. I'll take a look at it and will ask questions while trying to do it.
 

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Hey there Destructron.

Looking at your account, I can confirm that your copy of Horizons is registered and I'm pretty confident that you have it installed.

However, it looks as though you're running Intel(R) HD Graphics 4000 and that's likely to be the cause of your black screen.

These integrated Intel chipsets are below the minimum specifications for Horizons so unfortunately, if you've no dedicated Nvidia or AMD card then it's unlikely you'll be able to get past this.

You'll still be able to run the base game as it's far less demanding from a graphical standpoint.

If you've no dedicated card, I'd offer to refund the expansion for you but I can see you bought from Steam :(
 

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For the base game, the worst I saw was someone trying to run it on a 10 years old GPU with 7 years old drivers, and it worked. I doubt you'd beat that :D

Had an Intel Q43 chipset surface not so long ago and danged if it didn't load up the base game o_O

Shall we take the planets away?! ;)
 
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I'll take the ability to run on these systems as a sign of the effort that went into making the game :p It scales pretty well, just that it trips up people once they upgrade.

Wouldn't it make sense to have some basic system checks in the launcher telling people if Horizons would run? Like showing red lights on intel graphics, pre-GCN AMD chips, whatever nvidia has put to pasture for driver support, less than 2GB video RAM, etc.; a lot of that should even be machine-readable in the hardware survey.
 
Hey there Destructron.

Looking at your account, I can confirm that your copy of Horizons is registered and I'm pretty confident that you have it installed.

However, it looks as though you're running Intel(R) HD Graphics 4000 and that's likely to be the cause of your black screen.

These integrated Intel chipsets are below the minimum specifications for Horizons so unfortunately, if you've no dedicated Nvidia or AMD card then it's unlikely you'll be able to get past this.

You'll still be able to run the base game as it's far less demanding from a graphical standpoint.

If you've no dedicated card, I'd offer to refund the expansion for you but I can see you bought from Steam :(

Yeah thanks for checking that out for me I wanted to make sure that it wasn't something weird before I said it was my graphics card. I'll just have to get a new laptop/desktop soon anyways this laptop is really old probably 4 or 5 years.
I'll take the ability to run on these systems as a sign of the effort that went into making the game :p It scales pretty well, just that it trips up people once they upgrade.

Wouldn't it make sense to have some basic system checks in the launcher telling people if Horizons would run? Like showing red lights on intel graphics, pre-GCN AMD chips, whatever nvidia has put to pasture for driver support, less than 2GB video RAM, etc.; a lot of that should even be machine-readable in the hardware survey.
I also like this suggestion too it would help a lot. I've always went to a certain website to find out if my laptop could run the game but the issue is they didn't count the fact of my integrated chip and some games would run though it says I couldn't (such as the base game of Elite Dangerous). Also never seen customer support comment on forums on problems like this this probably now has my vote for best customer support out there.
 
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