Part of the problem with the "Support could have found it" suggestion is, until the Codex updates in 3.0, there was literally no difference between a GGG and a perfectly normal gas giant as far as any of the game's algorithms could tell. GGGs were not deliberately programmed into the game, they were emergent phenomena. They didn't have a special annotation on the system map, or anything else to flag the difference. The only difference was the exceptional colour, and only the player's eyes care about what colour a planet is. Planet colours are generated on the fly procedurally, rather than stored in a database somewhere. Certainly nothing was journalled or recorded anywhere.
So the only way for FD to "look it up", would be for them to generate up each and every star system Kelly Eldridge had visited, and physically eyeball the system that was subsequently generated. Either that, or they would have had to write some bespoke code to generate and examine the systems, looking for... whatever it was that caused GGGs to exist. Because up until 3.0, I seriously don't know if anyone in FD had a clue why GGGs existed.
