Conflict between GEFORCE Now and Denuvo?

[Py]

I played Planet Zoo over GEFORCE Now (Basic) (via my steam account) a couple of times (at least four times) today and since I am a basic member, I have to restart after an hour, then using a new machine provided by GEFORCE Now. This evening I got the message "'Currently your game purchase cannot be verified'. I suspect that this is the case since GEFORCE Now has to install the game on every rig I play on, so Denuvo is getting suspicious since my account has the game installed on a lot of machines by now (been playing the game over Geforce Now for about a week now).It makes the game unplayable. Has anyone else encountered this? I already posted this in the Issue Tracker, I am just curious if this has ever been a problem for someone else...
I just dont want to play it on my computer, since it isnt the best, gets warm very easily and in my country there is a heat wave right now, so I prefer it, if my graphics card doesn't get scorching hot too. It would be a shame if I had to stop using GEFORCE Now and I also cant imagine that they would be happy since they probably had to pay a fee to offer the game on their streaming service.

 

[Py]

I just found threads on this in the steam discussion forums but apparently nothing is done about it...

Planet zoo: "currently your game purchase cannot be re-validated successfully, please wait 24 hours and try again" :: Planet Zoo General Discussions

I bought planet zoo the deluxe version from steam 4th July, I run It on a software called GeForce Now. I have played 127 hours of the game through this app with no problems. When opening the game today on GeForce Now it came up with an error message saying my game purchase cannot be re-validated...

steamcommunity.com

''Currently your game purchase cannot be re-validated successfully, please wait 24 hours and try again.'' :: Planet Zoo General Discussions

Was playing Planet Zoo with the help of Nvdia Geforce now and now it says that. Just a black screen saying that. I dont know what to do. It was working fine earlier and now i cant even get in the game. Please help.

steamcommunity.com

All I can say now then is DO NOT use Geforce Now and Planet Zoo! Geforce Now may aswell remove the game from their library as I see no hope that this will ever get fixed. I already posted in their suppport forums and am now asked for more background information on this matter. They agree that Denuvo must be causing the problems.

 

[Tobs]

So, what do we have to do when Frontier is incompetent in dealing with Geforece NOW?

Just wait and sit until they can re-validate the purchase?

It just seems extremely odd that Planet Zoo is supported by Geforece Now, but own Planet Zoo is really incompatible on a longer term, due to this issue of re-validation.

Get your act together Frontier/Planet Zoo and fix your problem. This is your problem. Not the user problem. Fix it.

 

[Tobs]

An absolute embarrassment you guys ain't able to find a solution.

Support Page

 

[Canadiangirl]

Has Frontier ever said you could play it on GeForce.

 

[NL_Mutso]

I think several games suffered from this issue.

It's something between geforce now and denuvo.
Sometimes a few days cooldown appears to 'help'

 

[Swjosdotschka]

I think several games suffered from this issue.

It's something between geforce now and denuvo.
Sometimes a few days cooldown appears to 'help'

If it is something between geforce and denuvo, why are people **** on Frontier? Can you enlighten me?

 

[LN]

If it is something between geforce and denuvo, why are people complaining on Frontier? Can you enlighten me?

I guess it's easier to blame the maker, than the provider.
I've read at multiple places that Planet Zoo on Geforce Now is not supported by Frontier.

Althought what I think the OP is using is a streaming service from his pc to his tv, using a Nvidia medium like the SHIELD TV. please correct me if wrong.

I have one too (SHIELD), and it works great with loads of games, like shooters, and racers. But I never found it handy for strategy/building sims, something with controllers, and I don't have a wireless keyboard.

Looking at this issue though, to me, this either looks like an issue with Steam or Nvidia Geforce.
Those companies saying it's Frontiers problem, is weird, because they are utilizing the platform to play the game, so they should fix it in cooperation with Frontier, instead of forwarding the client here where they make it a Frontier only problem.

I won't discuss the DRM, because that is prohibited on the forum.
There are loads of other games that run through Steam that can be run through Geforce Now as well, that use Denuvo as DRM. So I find it hardly believable it's strictly a Denuvo issue.

 

[NL_Mutso]

I guess it's easier to blame the maker, than the provider.
I've read at multiple places that Planet Zoo on Geforce Now is not supported by Frontier.

Althought what I think the OP is using is a streaming service from his pc to his tv, using a Nvidia medium like the SHIELD TV. please correct me if wrong.

I have one too (SHIELD), and it works great with loads of games, like shooters, and racers. But I never found it handy for strategy/building sims, something with controllers, and I don't have a wireless keyboard.

Looking at this issue though, to me, this either looks like an issue with Steam or Nvidia Geforce.
Those companies saying it's Frontiers problem, is weird, because they are utilizing the platform to play the game, so they should fix it in cooperation with Frontier, instead of forwarding the client here where they make it a Frontier only problem.

I won't discuss the DRM, because that is prohibited on the forum.
There are loads of other games that run through Steam that can be run through Geforce Now as well, that use Denuvo as DRM. So I find it hardly believable it's strictly a Denuvo issue.

Without going into discussion on the subject DRM too, other DRMs seem to have some issues as well. Pretty sure it has to do with "I have to restart after an hour, then using a new machine provided by GEFORCE Now". Basically GEFORCE NOW needs to work with DRM - you can't expect DRM to lower their security standards because 1 platform doesn't know how to handle this.

Other sites claim PZ works with Geforce Now, but if it's not official news from Frontier - so i don't put much value to those comments.

 

[Tobs]

Well.... my experience is that after sending a ticket to Frontier... within 15 min access to the game was restored.

 

[LN]

Well.... my experience is that after sending a ticket to Frontier... within 15 min access to the game was restored.

At least it's good to know it's solved!

 

[NL_Mutso]

Well.... my experience is that after sending a ticket to Frontier... within 15 min access to the game was restored.

That's great but that could easily be the timer, don't expect Frontier to fix anything within 15 minutes - Did Frontier already responded to your ticket?
If they did, i'd really like to see their explanation but from what i've heard about this problem - it just fixes itself over time.

Just a google search; Some people with other games suffer about 3-4 times day with this issue. So it could restore within a few hours after the 1st notification.

 

[Py]

I missed all the replies here so in case anyone is still interested:
1. Yes, Frontier must have agreed that the game should be available on Geforce Now, otherwise the game would not have been allowed to be available there.
2. In regards to people complaining to Frontier: If Frontier decides to use Denuvo with their games, knows that this issue exists (which is the case as they stated in my ticket) but then still offers it over Geforce Now without some kind of warning that this happens just to get the money for allowing Geforce Now to offer the game seems kind of fishy to me.
3. The ticket does not resolve anything. In the ticket they state that I should wait at least 24 hours for the denuvo check to run through as frontier actually has no control over that mechanism at all, they simply paid to get it into their game but it doesnt run over their servers or anything. For me it took about 28 hours to gain access again.

In general I have nothing agains DRMs or this feature of Denuvo, I simply am against not even informing your customer or the streaming site, that this issue can arise and it isnt a small one, since it doesnt take minutes to fix, it usually seems to take over a day. Let me also make clear that being locked out doesnt happen every time you use Geforce Now with Planet Zoo. But since noone knows how many new installations on diffent machines Denuvo allows for the game, you can randomly get locked out if you started the game too often on one day over the service. Still, I can't encourage using the two together because it is apparently not predictable.

 

[Py]

I guess it's easier to blame the maker, than the provider.
I've read at multiple places that Planet Zoo on Geforce Now is not supported by Frontier.

Althought what I think the OP is using is a streaming service from his pc to his tv, using a Nvidia medium like the SHIELD TV. please correct me if wrong.

I have one too (SHIELD), and it works great with loads of games, like shooters, and racers. But I never found it handy for strategy/building sims, something with controllers, and I don't have a wireless keyboard.

Looking at this issue though, to me, this either looks like an issue with Steam or Nvidia Geforce.
Those companies saying it's Frontiers problem, is weird, because they are utilizing the platform to play the game, so they should fix it in cooperation with Frontier, instead of forwarding the client here where they make it a Frontier only problem.

I won't discuss the DRM, because that is prohibited on the forum.
There are loads of other games that run through Steam that can be run through Geforce Now as well, that use Denuvo as DRM. So I find it hardly believable it's strictly a Denuvo issue.

And no, I use "Nvidia Geforce Now", its a streaming service which allows you to stream from your own computer to Nvidia servers so you can e.g. run demanding games better without an amazing pc. The problem with Denuvo is the following:
To use the service you have to have to connect to one of the Nvidia streaming servers (which is randomly assigned, you cant control which one you get), there you log into your steam account to verify, that you actually own the game before being able to play it. Then, and this is the crucial part, it installs the game under your account on that server temporarily. Denuvo detects this as a game install on a new machine. But back to the service, you now confirmed you own the game and it is installed on the server you are currently assigned to. So you play the game as usual but on their server, being streamed to you. After a while you want to take a break (or have to restart the game because of a stream time limitation if you are a Basic user of the service), so you close the game and get logged out of the server too. If you now want to start the game over the service again you get a random server assigned to you again and go through the process above before playing again. So a new install is detected by Denuvo again. If this happens an unknown amout of times, Denuvo sees this as dangerous, since no normal user using the game at home has so many pcs or anything to install the game on.So now, because of the high amount of game installs on different machines you get locked out of the game and the issue is transferred to the Denuvo validation server to confirm that you really bought and own the game as one person and you dont illegally distribute the game or anything.
I hope this made the issue clearer.

 

[onk]

its a streaming service which allows you to stream from your own computer to Nvidia servers

So here we are....no as you described, your own computer is not involved as source....it's just your steam account which is ...some say miss-used....to provide you this service.

And that thos might causes some trouble...is not really a surprise....and it's easy for them to always blame steam/the game or you....if something does not work.

A services that simply has contracts with publisher/developers and don't rely on your steam account and therefore have the full responsibility, would be better (if there is any for PZ).

Another solution is renting a virtual-game server. Those are multi-core,multi-gpu, much ram-machines, which also share the same machine, between users, but it's your OS, your
software there, the same machine.....no random changes without your knowledge.

Or, as mentioned, really using a home machine and stream from there to a different machine/tablet/tv whatever/wherever...which is no solution for you of course.

My conclusion....don't use a cra**y service of a rich company (nvi.....) , that has so much money, that as even has to cheat ...

 

[NL_Mutso]

My conclusion....don't use a cra**y service of a rich company (nvi.....) , that has so much money, that as even has to cheat ...

It would say the same... sounds like a poor service. Seen a similar comment about Capcom as well.
Just sounds like Geforce NOW needs some improvement - judging from other comments on other games as well.

 

[Py]

So here we are....no as you described, your own computer is not involved as source....it's just your steam account which is ...some say miss-used....to provide you this service.

And that thos might causes some trouble...is not really a surprise....and it's easy for them to always blame steam/the game or you....if something does not work.

A services that simply has contracts with publisher/developers and don't rely on your steam account and therefore have the full responsibility, would be better (if there is any for PZ).

Another solution is renting a virtual-game server. Those are multi-core,multi-gpu, much ram-machines, which also share the same machine, between users, but it's your OS, your
software there, the same machine.....no random changes without your knowledge.

Or, as mentioned, really using a home machine and stream from there to a different machine/tablet/tv whatever/wherever...which is no solution for you of course.

My conclusion....don't use a cra**y service of a rich company (nvi.....) , that has so much money, that as even has to cheat ...

First of all I never descibed my computer as the source of the problem, I even stated that I don't want to play it on my computer and if I rent a virtual game server I might as well buy a new pc, but really thank you for trying to find a solution for me.
In regards to Geforce Now, i just don't understand why there is no warning that this might happen as it is a valid way to play the game, other games have no issues with this. So the purpose of this thread when I started it was to find out if this is happening to others and if so, provide that missing warning to the community myself. So I pretty much agree with you last sentence, it's just that you can't blame Nvidia alone for this. Everyone involved should have to take care that the game is suitable for the service and if so, actually working. One thing that I dont really understand is saying that I shouldnt use the service of a rich company, because after all if you are using your computer you pretty much already have to. Except if you somehow get around using anything Google or Microsoft owned. So boycotting a service because the company is rich seems kind of impossible in our world or did I misunderstand?

 

[onk]

or did I misunderstand?

I guess so, as you only referred to the first part of my sentence…it’s about the (kind of) cheating they do

the main point:
It’s a global player which could offer a full service (which others do)...
they offer….hm wait…. first they TAKE your account and your software-licenses (potentially violating those), to put them over and over on random machines, which is btw a very hard indication that they have a bad hardware/customer ratio.

It's not of boycotting (which has it's place in some cases)...it simply about not using bad services

And here some random video, showing how to act with shady services:

 

[Py]

I guess so, as you only referred to the first part of my sentence…it’s about the (kind of) cheating they do

the main point:
It’s a global player which could offer a full service (which others do)...
they offer….hm wait…. first they TAKE your account and your software-licenses (potentially violating those), to put them over and over on random machines, which is btw a very hard indication that they have a bad hardware/customer ratio.

It's not of boycotting (which has it's place in some cases)...it simply about not using bad services

And here some random video, showing how to act with shady services:

Okay now I understand and yes, having you log in and install games you want to play on random machines is not a very elegant way of providing a validation method for your games thats absolutely true. I wish there would be better services where you don't have to pay 10-15 €/$ a month.
I remember watching this when I was younger, so thanks for the memories.
(Btw I also noticed your banner (is that what you call it, I'm new to this ) and I want to join the beaver petition, they are one of my favorite animals .)