Engineers Congratulations FDev!!!

[Chris Simon]

No, it does not matter.

How does the name of a particular developer have anything to do with whether a known, valid bug report should be ignored based on tone?

It doesn't. His name, personality, marital status...none of that matters - at all. You and Ellegon should both read up on logical fallacies.

One last try.
Knowing Frontier and knowing how they communicate with fans and how they work and implement changes is CRUCIAL for successfully communicating demands and suggestions through forums.
You also have to learn the appropriate procedures. For example to submit a bug report via ticket or in bug report subforum, preferably without unnecessary words, sarcasm and whining, but with factual info that would help developers to resolve the problem.
THAT. Matters.

 

[Trekari]

One last try.
Knowing Frontier and knowing how they communicate with fans and how they work and implement changes is CRUCIAL for successfully communicating demands and suggestions through forums.
You also have to learn the appropriate procedures. For example to submit a bug report via ticket or in bug report subforum, preferably without unnecessary words, sarcasm and whining, but with factual info that would help developers to resolve the problem.
THAT. Matters.

Which has absolutely nothing to do (still) with whether it's appropriate to ignore a valid, legitimate bug and refuse to correct it for anyone until someone asks nicely. Frontier isn't a special snowflake with special procedures. Knowing the name of a developer doesn't mean ****. If they refuse to fix known, valid bugs because of hurt feelings, they're wrong. You two couldn't miss the point more if you tried.

 

[Alex Brentnall]

Which has absolutely nothing to do (still) with whether it's appropriate to ignore a valid, legitimate bug and refuse to correct it for anyone until someone asks nicely. Frontier isn't a special snowflake with special procedures. Knowing the name of a developer doesn't mean ****. If they refuse to fix known, valid bugs because of hurt feelings, they're wrong. You two couldn't miss the point more if you tried.

Maybe it's you that is missing the point.

http://www.dailymail.co.uk/news/article-2960791/Commuter-swears-man-way-interview-man-recruiter.html
You clearly arn't in a job with customer/supplier interface. How you speak does matter

Also it's not a bug so there's nothing to correct.


Edit: Stepped back, took a breath. We will clearly never see eye to eye on this. I get your principal that if there's something wrong they should fix it regardless but I will always disagree that they should decipher the bottom of humanities barrel just to see if the rant post has a point. I've made 3/4 posts on here now, please take a quick read. Either way this thread is now so far off the original topic I'm out, don't think there's much point discussing any further as no one is willing to get behind the others viewpoint.

 

[sam445]

Could moderators just please close this thread? It has devolved quite badly.

 

[[VR] DDM_Reaper20]

I firmly believe in politeness, and it is the tone that matters. A rude customer (in my case, parent) will be informed (politely, obviously) that, unless a more appropriate tone is chosen, there will be no discussion.

The issue in this case is similar. Yes, the gamer spent money, and can expect bug fixes. However, that does not absolve the gamer of the obligation to behave like a civilised human being, more so since this is (sorry) a trivial issue, not life or death.

Let's not get hung up on this issue. If it is a universal bug (dunno, I don't use incendiary), then it'll be fixed. Throwing tantrums, however, will not speed up the process.

 

[Chris Simon]

I firmly believe in politeness, and it is the tone that matters. A rude customer (in my case, parent) will be informed (politely, obviously) that, unless a more appropriate tone is chosen, there will be no discussion.

The issue in this case is similar. Yes, the gamer spent money, and can expect bug fixes. However, that does not absolve the gamer of the obligation to behave like a civilised human being, more so since this is (sorry) a trivial issue, not life or death.

Let's not get hung up on this issue. If it is a universal bug (dunno, I don't use incendiary), then it'll be fixed. Throwing tantrums, however, will not speed up the process.

Absolutely agree.
Plus (however sad it might seem to some people) - Buying a game doesn't make one a company shareholder. Developers don't have to answer to us. Sure, it's nice that they do (and especially Frontier is really awesome at this, compared to, well, pretty much every other game development company), but they don't have any obligation to.

 

[Mikey2305]

You are very welcome, we aim to please (on behalf of ED design team)