sallymorganmoore
Senior Community Manager : Elite Dangerous
I’ll get this circulated as soon as the day starts o7
Console Profile Transfer Portal | Has Re-Opened!
- Thread starter sallymorganmoore
- Start date
@sallymorganmoore Is there a possibility I could recover 15 billion back from my cleared odyssey save? 
I cleared it by mistake when the war started. Notice that it was deleted the day update 14 released.
EDIT: My question was answered by STRONTIUM DOG
And Good Morning!
I cleared it by mistake when the war started. Notice that it was deleted the day update 14 released.EDIT: My question was answered by STRONTIUM DOG
And Good Morning!
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It's good, i found the problem. I forgot to delete the saving of my pc Account
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Thanks for the confirmation - I didn't receive any newsletter either, have opened a ticket.
That would help if I hadn't re-enabled my notifications Friday evening LOL
I'll figure it out eventually. Is there a set schedule for newsletters?
Flossy
Volunteer Moderator
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Did you subscribe to it?
Back in the day they got sent to everyone, but laws changed and you have to opt-in now.
Yeah, I subscribed to everything when I bought the console game back in Mar '22 but never got any emails after the initial "Thank you for your purchase...". I didn't even realise I was meant to be getting emails until recently. I raised a ticket about it in Feb, and after the support team made some tweaks I got newsletters on 10th and 24th Feb.
I think the next newsletter after that was last Friday's - but nothing has arrived.
I'm probably hypersensitive on the subject since as a pure console player last year I had zero visibility of the upcoming legacy split/transfer window/closure etc - I only found out what was going on because I was into the game enough to start checking these forums regularly.
Hello! It's impossible for me to transfert from ps4... There is a message say "A database error has occurred when starting the copy process." What does it mean?
And i tried with a another account from Xbox and with this i can't put a CMDR name it's always say "A problem occurred checking for name availability" what?
And i tried with a another account from Xbox and with this i can't put a CMDR name it's always say "A problem occurred checking for name availability" what?
Je crois que j'ai le même problème, comment faire? tu peux m'aider?It's good, i found the problem. I forgot to delete the saving of my pc Account
There's a notice from Sally today recommending against deleting the legacy commander:
We strongly advise that Commanders who experience difficulty in completing the Console Profile Transfer Portal process do NOT delete their Legacy accounts.
Console Profile Transfer Portal | IMPORTANT NOTICE REGARDING DELETION OF LEGACY ACCOUNTS | FIXED
Greetings Commanders. Following the re-opening of the Console Profile Transfer Portal yesterday, a number of Commanders reported being unable to proceed with the transfer process and in an unofficially prompted attempt to resolve the issue, deleted their Elite Dangerous 'Legacy' accounts. We...
I don't think you can get much help with this on the forum..
Go to this link and ask frontier directly if they still have your old account backed up.
Go to this link and ask frontier directly if they still have your old account backed up.
Thank you so much, I sent in a ticket. I remembered when it was taken out.
Always good to wait a week after any updates (and is this not an update or similar?) and wait for minor fixes - better to let others find the minor bugs than to find them yourself
I waited a week for the first transfers to complete and when I did then transfer my PS to PC CMDR went totally smoothly.
I waited a week for the first transfers to complete and when I did then transfer my PS to PC CMDR went totally smoothly.
Follow the link that Jack Winter gave me,, https://customersupport.frontier.co...18-Can-you-help-recover-my-deleted-save-game-
< Sign up with another email address
The issue I'm having over the last 2 days is that the migration won't accept ANY CMDR name that I enter, including random gibberish. I've logged into a clean direct PC install and was able to claim a name that I wanted and then 'clear' my save so I know the specific name that I want is 'reserved' for my account but not blocked by an active save. It finds my Xbox account and shows the correct current account details, it accepts my frontier logon but it won't accept ANY CMDR name. I've tried multiple frontier accounts, multiple browsers on multiple machines including incognito/in-private and used machines that I've never been on before. I've gone back into the Xbox game and changed ships, flew around/landed and then cleanly exited just to refresh my save. I confirmed that at some time I paid for the game on Xbox, and I even went ahead and bought the full PC game from Frontier just to try and eliminate any snag that I could but so far nothing has worked including today's background revision to the process.
I've had a support ticket open since early on the 3rd and they've been very nice but the time difference makes a back and forth dialog very slow.
I've had a support ticket open since early on the 3rd and they've been very nice but the time difference makes a back and forth dialog very slow.
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I have a question.I did my transfer using my phone and now I can't find where to load the launcher on my PC. Did I screw it up?Can I fix it if I did?