CV1 problems - hdmi disconnects - confidence at a low

[Mosait]

Note: This is just a rant out of irritation.

OK, I finally got my CV1 on last Monday. However, I had immediate issues with the headset connection. It had frequent hdmi disconnects. There were brief periods where it worked for extended periods of time. As of today, that is not the case. The orange light occasionally flickers, but when the light stays solid, the light would not change showing an image.

Anyhow, Oculus support said they "think" it might be the cable. I tend to agree, but I'm concerned there may be more issues.

Suffice it to say, I'm disappointed, frustrated, and angry about this. I gambled on and hoped that I would be one of the lucky ones without issues.

If possible, I may return the rift for a refund if allowed.

 

[drkaii]

Could also be the USBs. They provide the power. If you are getting power dips from those, the rift would go off for a bit. A new avenue to investigate.

 

[Deimos-GOW]

Are you using an extension or adapter? I couldn't get mine working with an extension lead, I also tried a DVI to HDMI adapter which wouldn't work, it only works for me plugged directly to the card. I heard that some HDMI ports can cause issues so you could try a DVI to HDMI adapter as well.

 

[CMDR MAIN SEQUENCE]

Are you using an extension or adapter? I couldn't get mine working with an extension lead, I also tried a DVI to HDMI adapter which wouldn't work, it only works for me plugged directly to the card. I heard that some HDMI ports can cause issues so you could try a DVI to HDMI adapter as well.

According to the Oculus website adapters cannot be used: https://support.oculus.com/help/oculus/526448734199646/?ref=hc_fnav

EDIT: and yet that is contradicted by this page: https://support.oculus.com/help/oculus/1618380331819510/?ref=hc_fnav

Seems that Oculus cannot make their minds up

 

[Mosait]

Are you using an extension or adapter? I couldn't get mine working with an extension lead, I also tried a DVI to HDMI adapter which wouldn't work, it only works for me plugged directly to the card. I heard that some HDMI ports can cause issues so you could try a DVI to HDMI adapter as well.

I thought the same initially. I tried several USB ports to no avail. At first it seemed it was the inateck card, but that proved not the case.

Could also be the USBs. They provide the power. If you are getting power dips from those, the rift would go off for a bit. A new avenue to investigate.

I'm not using any adapters, but have tried a hdmi->dp, which worked as intermittently as it did without.

Thanks for the all the ideas.

 

[BlackSpaceCowboy]

Do you meet the hardware requirements? What are your PC specs and motherboard?

 

[Mosait]

Do you meet the hardware requirements? What are your PC specs and motherboard?

Yes I do. My specs-
MB: MSI X99A SLI Plus
CPU: Intel 5820K
GC: MSI GTX 980 Gaming 4G
32 GB RAM
PSU: EVGA Supernova 1000W G1

Also, in the compatibility check I did get the USB driver error. That error does not occur when I remove the VIA drivers. I do have a recommended Inateck card. Even with those it still disconnected.

At this time, the cv1 is unusable (as mentioned in my initial post above). I'm still waiting on Oculus to respond since they brought up sending a new cable. I'm suspecting the shortage they had was the cables, and in their rush to ship several of the cables passed QA that shouldn't have. I suspect this only bc I'm not the only one having similar issues. However, I'm not entirely convinced it's just the cable, but concerned that the headset is also part of the problem. Hopefully, I'm wrong.

 

[Spam]

Orange LED?

Mine only has a white LED, on the inside of the headset.

Is it perhaps a multicolour LED thats warning you of something? Have you tried the whole wiggle the cable to see where it's possibly faulty type thing (yes I am an electronic/electrical engineer)? Cables usually fail at the ends where the interconnects to connectors are, but I have had wires that are broken down the length before.

 

[Karnath]

When the unit is not in use the LED changes to orange (screens shut down)
Also running a X99 MB, I did stick with the same ports i used for the DK2, headset into the MB and the sensor into a powered hub

 

[Mosait]

Orange LED?

Mine only has a white LED, on the inside of the headset.

Is it perhaps a multicolour LED thats warning you of something? Have you tried the whole wiggle the cable to see where it's possibly faulty type thing (yes I am an electronic/electrical engineer)? Cables usually fail at the ends where the interconnects to connectors are, but I have had wires that are broken down the length before.

Engineer here too. I did checks on the cable looking for faults. However, every time I thought I isolated it, I was wrong. From what I can tell, it's a daily at the neck of the connector. It looks like the pins are okay, but at times it acts like the port in the headset is faulty. So, I just don't know. Hopefully I'll get my replacement cable.

Last note, they did tell me that refunds are not done for opened/used rifts.

 

[drkaii]

Engineer here too. I did checks on the cable looking for faults. However, every time I thought I isolated it, I was wrong. From what I can tell, it's a daily at the neck of the connector. It looks like the pins are okay, but at times it acts like the port in the headset is faulty. So, I just don't know. Hopefully I'll get my replacement cable.

Last note, they did tell me that refunds are not done for opened/used rifts.

That's outrageous, what about replacements?

 

[RaistlinUK]

Firstly. Can you try on a different PC. ( you can send to me if you wish �&#56836
Second. The goods are not of saleable quality. Contact PayPal/ credit card company. They have to refund

 

[Mosait]

Firstly. Can you try on a different PC. ( you can send to me if you wish ��)
Second. The goods are not of saleable quality. Contact PayPal/ credit card company. They have to refund

That was one of the first things Oculus asked me. That is a ridiculous thing to ask considering the type of computer you need, however, I understand why they madevthe request. Now, if they hadn't put such restrictions on the software, I could've at least checked basic operability on my laptop. Instead, I can't get past the 'No Graphics Card' screen (I also don't have the time to research bypassing that).

The inability to return it is a part of the Oculus ToS:

Spoiler

4.4 Your Right to Cancel or Return Physical Goods. You may cancel your order or pre-order of physical goods at any time prior to shipping and Order Acceptance. After shipping the goods to you, you have the right, within 30 days from the date of your receipt of the goods, to cancel our contract with you and return the goods. This right does not apply to any goods that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The goods must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the goods have been used, damaged, are missing components, or is not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

I'm going to go along with Oculus at this time. They are going to ship me a new cable (eventually), of which, they stated fixes most of the problems. If it turns out to be the headset, such as the hdmi port, they stated that they will cover all shipping charges through the RMA.

Not that it matters, but I've illustrated my disappointment, irritation, and dissatisfaction with how they've handled several issues. I don't think I'm going to have anything more to do with Oculus after the CV1. I may, however, eat those words if things get better with how they make products and do business. Or, they somehow became the only HMD available...which I hope never happens.

 

[Ren Garris]

Engineer here too. I did checks on the cable looking for faults. However, every time I thought I isolated it, I was wrong. From what I can tell, it's a daily at the neck of the connector. It looks like the pins are okay, but at times it acts like the port in the headset is faulty. So, I just don't know. Hopefully I'll get my replacement cable.

Last note, they did tell me that refunds are not done for opened/used rifts.

This and same here.

The problem sounds like a solder joint failure.

- swap USB3 locations.
- swap devices at these locations, look for failures.
-'wiggle' the USB and HDMI connections at the connector. Be gentle though.
-also check where the harness enters the HMD.
-do you have additional HDMI ports on your card? Try moving the HMD here.

See if the problems follows the devices or stays with the CV1. If it doesn't follow other devices, I would say to get an RMA and have it repaired/replaced.

 

[RaistlinUK]

If it's defective.They don't have a leg to stand on if you want to send it back.

What Does This Warranty Do? This Warranty gives you speci c legal rights, and you may also have other rights, which vary from state to state and country to country. This Warranty does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 44/99/EC).

Full stop you have the right to working goods you purchase. Open a complaint with PayPal or if you used a credit card under section 75 of the consumer credit act will get you a refund.

Oculus don't have a leg to stand on. The law is the law. Facebook or not

 

[Mosait]

This and same here.

The problem sounds like a solder joint failure.

- swap USB3 locations.
- swap devices at these locations, look for failures.
-'wiggle' the USB and HDMI connections at the connector. Be gentle though.
-also check where the harness enters the HMD.
-do you have additional HDMI ports on your card? Try moving the HMD here.

See if the problems follows the devices or stays with the CV1. If it doesn't follow other devices, I would say to get an RMA and have it repaired/replaced.

Thanks for the suggestions. I've done all those already. All ports work fine for all other peripherals.

- - - - - Additional Content Posted / Auto Merge - - - - -

If it's defective.They don't have a leg to stand on if you want to send it back.

What Does This Warranty Do? This Warranty gives you speci c legal rights, and you may also have other rights, which vary from state to state and country to country. This Warranty does not affect any rights you have under the laws in your jurisdiction concerning the sale of consumer goods (including, without limitation, national laws implementing EC Directive 44/99/EC).

Full stop you have the right to working goods you purchase. Open a complaint with PayPal or if you used a credit card under section 75 of the consumer credit act will get you a refund.

Oculus don't have a leg to stand on. The law is the law. Facebook or not

You are correct. However, that matters mostly if the manufacturer does not make an effort to rectify the problem. If Oculus said "Sucks to be you!", then I would have more to go against them with. I'm fine with Oculus making an effort to correct it within a timely manner. But, if it takes more than a one to two week period to send a new cable for instance, then I will make a complaint.

 

[Xebec]

Note: This is just a rant out of irritation.

OK, I finally got my CV1 on last Monday. However, I had immediate issues with the headset connection. It had frequent hdmi disconnects. There were brief periods where it worked for extended periods of time. As of today, that is not the case. The orange light occasionally flickers, but when the light stays solid, the light would not change showing an image.

Anyhow, Oculus support said they "think" it might be the cable. I tend to agree, but I'm concerned there may be more issues.

Suffice it to say, I'm disappointed, frustrated, and angry about this. I gambled on and hoped that I would be one of the lucky ones without issues.

If possible, I may return the rift for a refund if allowed.

I had this exact issue the first day I had my CV1 and it caused me to panic..

Eventually I realized the HDMI cable had to be pushed in pretty hard to fully seat in my video card (MSI 980Ti). I don't remember whether it was due to the HDMI port being 'cut short' by the card slot frame on the back of the case, or just a snug fit on the card..

Now of course, disclaimer.. don't break anything you have.. but I did have to push in harder than I would have thought to seat in my HDMI cable.

 

[Mosait]

I had this exact issue the first day I had my CV1 and it caused me to panic..

Eventually I realized the HDMI cable had to be pushed in pretty hard to fully seat in my video card (MSI 980Ti). I don't remember whether it was due to the HDMI port being 'cut short' by the card slot frame on the back of the case, or just a snug fit on the card..

Now of course, disclaimer.. don't break anything you have.. but I did have to push in harder than I would have thought to seat in my HDMI cable.

It's in there. No other way about it. The intermittent disconnects happen at the headset, not at the graphics card. Thank you for the suggestion though.

 

[Mosait]

Got another email today from Oculus support letting me know they are still working on my issue, which from what they've already stated, is to send me a new cable.

I wouldn't imagine sending a new cable would take so long, unless, the proprietary cable is the part that caused the shortage and shipment delays. Or, all the cables are bad and there is a significant delay in new manufacturing.

Whichever company that made these cables is probably up a creek at this point, or should be.

It'd be nice if Oculus would be upfront about the situation, but I understand why they can't.

 

[BlackSpaceCowboy]

Have you tried the mini hdmi port with an adapter?