Did not get my Product key

[lehoczkiz1]

Hi,

I purchased Planet Zoo deluxe edition yesterday but I didn't get my product key yet or any downloadable product. My credit card was already charged with the amount.
Can someone please help me what is the issue? In the orders tab, I have two orders (I don't know why two) and one says pending even though it has been paid. I didn't get any email about the order confirmation either, which is weird but I can see that the amount has been deducted from my bank account, so I don't know who has my money now.

 

[FoxyDee]

Your best bet is contacting Frontier support team:

Frontier Support

customersupport.frontier.co.uk

 

[Firestar97]

Don't know how it works if you buy it over the Frontier Website but did you already check your Spam Folder? Maybe the E-Mail with the Code is in there

 

[lehoczkiz1]

Don't know how it works if you buy it over the Frontier Website but did you already check your Spam Folder? Maybe the E-Mail with the Code is in there

Yeah, it is not in my spam folder

 

[lehoczkiz1]

Your best bet is contacting Frontier support team:

Frontier Support

customersupport.frontier.co.uk

I wrote to them already but did not get a reply yet.

 

[HeatherG]

Hi,

I purchased Planet Zoo deluxe edition yesterday but I didn't get my product key yet or any downloadable product. My credit card was already charged with the amount.
Can someone please help me what is the issue? In the orders tab, I have two orders (I don't know why two) and one says pending even though it has been paid. I didn't get any email about the order confirmation either, which is weird but I can see that the amount has been deducted from my bank account, so I don't know who has my money now.

View attachment 213517

Did you purchase it on Steam?

 

[lehoczkiz1]

Did you purchase it on Steam?

On frontierstore.net

 

[HeatherG]

On frontierstore.net

Have you downloaded Steam, which is needed to download the game?

Taken from the Frontier store page.... "Please note this product requires a Steam account and Steam to be installed on your PC. Product may be added to Steam account via linking under "My Key Purchases" in "My Account"
(https://www.frontierstore.net/games/planet-zoo-cat.html)

 

[lehoczkiz1]

Have you downloaded Steam, which is needed to download the game?

Taken from the Frontier store page.... "Please note this product requires a Steam account and Steam to be installed on your PC. Product may be added to Steam account via linking under "My Key Purchases" in "My Account"
(https://www.frontierstore.net/games/planet-zoo-cat.html)

I downloaded Steam after I purchased Planet Zoo. I linked my steam account with frontier store, but I still don't have the key here.

 

[Robert Maynard]

Have you checked under "My Steam Entitlements" on that same page?

 

[lehoczkiz1]

Have you checked under "My Steam Entitlements" on that same page?

Yeah, it is not there either

 

[Robert Maynard]

Do you use the same e-mail address for your Frontier account as you do for your Steam account?

 

[lehoczkiz1]

Problem solved.
I wrote to customer service and apparently something went wrong with the order and a key was not generated, so it had to be canceled.
I will get a refund so its all good.

 

[DarthQuell]

That's good. You can try getting it directly off of Steam, though