Hey folks, thank you for providing us with more details about the issue!
If it's still not resolved for you, please submit a ticket with our customer support team: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003552140
If it's still not resolved for you, please submit a ticket with our customer support team: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360003552140