Error crash. Ps4

[Teclisrex]

 

[Teclisrex]

I can't even play anymore. every 2 or 3 minutes the game kicks me out. crash every minute. what is happening on ps4?

 

[HeatherG]

Have you contacted Technical Support? That would probably be the best place to seek help. For a direct link you can click here.
There's a "submit a report" button if you scroll down the page.
Thanks

 

[Teclisrex]

Have you contacted Technical Support? That would probably be the best place to seek help. For a direct link you can click here.
There's a "submit a report" button if you scroll down the page.
Thanks

yes, send a report on the platform too. One question if I reinstall the game, do I lose all the progress I've already made?

 

[Sounder1995]

yes, send a report on the platform too. One question if I reinstall the game, do I lose all the progress I've already made?

As long as you don't delete the actual save data, you can delete the game, reinstall, and not lose any progress.

 

[Jens Erik]

yes, send a report on the platform too. One question if I reinstall the game, do I lose all the progress I've already made?

As Sounder said: as long as you don't delete the save data, the game can be reinstalled without losing progress!

 

[Teclisrex]

I have reinstalled the game and the problem continues in the sandbox. the game crashes in sandbox and closes. also continues the bug in the viewing stand lagoon. I'll wait for a solution before playing any more.

 

[Teclisrex]

Como dijo Sounder: ¡siempre que no elimine los datos guardados, el juego se puede reinstalar sin perder el progreso!

As Sounder said: as long as you don't delete the save data, the game can be reinstalled without losing progress!

I have seen that error in other ps4 and ps5 players in months ago and currently. why isn't it fixed? It's been going on for months. it only happens in sandbox.

 

[Suckasaurus Rex]

I’ve reinstalled mine 3 times, solves nothing but the saves are there

 

[Jens Erik]

I have reinstalled the game and the problem continues in the sandbox. the game crashes in sandbox and closes. also continues the bug in the viewing stand lagoon. I'll wait for a solution before playing any more.

Hey again! Thank you again for your reports. The team is looking into these issues and we will share more when we have an update

 

[Teclisrex]

¡Hola de nuevo! Gracias de nuevo por tus informes. El equipo está investigando estos problemas y compartiremos más cuando tengamos una actualización.

crash frequency has been reduced. I fixed the problem by changing the autosave frequency. I have reduced the autosave frequency. maybe it will help you to help other players. the lagoon observation deck bug continues.