Logitech has really stepped up to the plate regarding quality-control problems left over from Saitek's previous owners (Mad Catz). Logitech replaced my X-56 twice when it broke and the second time extended my 90-day (USA) warranty to 2 years, same as Europe's warranty. Kudos to Logitech. But there are still a lot of old Mad Catz/Saitek X-56 HOTAS units out there, check the box and make sure it says "Logitech" before purchasing!
That being said, the software is clunky and when my joystick started spinning my ship around it took a full, clean re-install of Windows (eeek!) to fix it. o7
I personally have a friend working over at Logitech, I don't know how it works with the usual customer support but I can replace my product whenever I want
But yeah, Logitech frankly saved the Saitek line...