They were expecting Coutts to be with you, and you know what he is like around complicated things (and, to him, turning a monitor on or off is complicated!). Things are known to catastrophically fail (and usually the failure, although initially localised, becomes far and wide very rapidly).
Uncannily accurate description of Coutts.....
The fun we had listening to him try to fix his PC..... Ohhh the naughty words were plentiful.