Frontier support is not exisent. I want a refund

[Berty Dastard]

People who can't spell should not be allowed to buy Windows PC's

 

[CMDR Canaris]

6 Hours? Try waiting four weeks to have your ticket closed with NO response other than.. " We have updated the game and your issue might be resolved" canned line.

Guess what.... it wasn't fixed. Resubmitted the ticket to wait three more weeks for another canned response like above. I submitted AGAIN this time with video of the actual bug showing I could reproduce it on current version. I got back, "We couldn't find it." closed.

Really? It is still there. Oh well..... Done trying.

But ya, six hours is nothing. Come back in three weeks and let us know.

I don't think you realize that this is standard operating procedure for video game support for a very good reason: they can't tailor their product to you, the individual.

 

[Quietman]

If I had a customer with this attitude and language their support ticket would go to the back of the queue, then 3 days later when it had reached the top of the queue, id push it down to the back of the queue again.

If they were a customer of mine, I'd simply refund them their money and wish them well; with this kind of attitude it wouldn't matter how much time and resources you spent trying to solve their issue/s, they would never be satisfied.

 

[ShadowGar]

I don't think you realize that this is standard operating procedure for video game support for a very good reason: they can't tailor their product to you, the individual.

How was me reporting a bug tailoring a product for me? And no, this isn't standard procedure for video game support. You must have not actually read what was said. Try that again.

 

[Armour]

I think this is the cause of the issue.