Good day CMDR`s!
I immediately apologize for my English and, I hope, this will not prevent you from understanding what I will write below.
My problems in the game started two weeks ago (it's been three patches on Thursdays). Since the Odyssey alpha test, there have never been such global problems for me.
Frontier's gave me "legs", but tore off my wings!
I honestly waited all this time and waited for a patch that would solve this problem. I wrote to the support service, I wrote about helping the community manager - none of them helped me with this problem.
In many games, no matter at what stage of development these games are, the support service always responded on time. In other games, the support team responds to the players and helps the players.
Games are not free for a long time, we pay for the pleasure of playing. We pay for a product that we can use whenever we want, and in case of problems, we receive in-game compensation for inconveniences from the developers. But this does not apply to Frontier's, they make global patches and absolutely do not pay their attention to players who are in a difficult situation due to the development of the game. Frontier's made a brilliant decision - if you do not notice the tickets in the support service, then everything is fine and you can accept congratulations from players who have no problems.
It's one thing when the FPS subsides, and another thing when the player is not allowed to play at all.
Sorry for the long introduction, these are my negative emotions ... I still try to restrain myself ...
Briefly about the problems.
On July 07, 2021, during my game on the planet (Odyssey), the game client crashes. Attempts to continue the game resulted in another crash. My attempts to continue the game in "Horizons" displayed a window asking to contact support (as it turned out, this is subtle English humor, since the support of the game does not work).
When all else failed, I contacted the game support for the first time.
Then I wrote to sport again, describing the new problems in more detail.
At the moment, I cannot use any of my ships. I cannot buy a new ship. The Astra rack offers me training, but nothing happens. I'm stuck in an orbital station, I can use the Apex taxi, but not all missions can be performed on it. I didn’t pay money for this game. Give me back the ability to fly my ships.
Apart from that, I found similar problems on the bug tracker. Pay attention to dates and other players' descriptions of issues. I don't know if their problems were resolved in the game, but the status is still not confirmed.
I am sure that there are many more such players with similar problems. Not everyone writes support tickets. Not everyone, including me, can write in English.
Any of you may experience this kind of attitude from Frontier's and you will not receive an answer or assistance in a timely manner.
I appeal to the entire CMDR`S community to help me draw attention to this issue. О7
I immediately apologize for my English and, I hope, this will not prevent you from understanding what I will write below.
My problems in the game started two weeks ago (it's been three patches on Thursdays). Since the Odyssey alpha test, there have never been such global problems for me.
Frontier's gave me "legs", but tore off my wings!
I honestly waited all this time and waited for a patch that would solve this problem. I wrote to the support service, I wrote about helping the community manager - none of them helped me with this problem.
In many games, no matter at what stage of development these games are, the support service always responded on time. In other games, the support team responds to the players and helps the players.
Games are not free for a long time, we pay for the pleasure of playing. We pay for a product that we can use whenever we want, and in case of problems, we receive in-game compensation for inconveniences from the developers. But this does not apply to Frontier's, they make global patches and absolutely do not pay their attention to players who are in a difficult situation due to the development of the game. Frontier's made a brilliant decision - if you do not notice the tickets in the support service, then everything is fine and you can accept congratulations from players who have no problems.
It's one thing when the FPS subsides, and another thing when the player is not allowed to play at all.
Sorry for the long introduction, these are my negative emotions ... I still try to restrain myself ...
Briefly about the problems.
On July 07, 2021, during my game on the planet (Odyssey), the game client crashes. Attempts to continue the game resulted in another crash. My attempts to continue the game in "Horizons" displayed a window asking to contact support (as it turned out, this is subtle English humor, since the support of the game does not work).
When all else failed, I contacted the game support for the first time.
Then I wrote to sport again, describing the new problems in more detail.
At the moment, I cannot use any of my ships. I cannot buy a new ship. The Astra rack offers me training, but nothing happens. I'm stuck in an orbital station, I can use the Apex taxi, but not all missions can be performed on it. I didn’t pay money for this game. Give me back the ability to fly my ships.
Apart from that, I found similar problems on the bug tracker. Pay attention to dates and other players' descriptions of issues. I don't know if their problems were resolved in the game, but the status is still not confirmed.
I am sure that there are many more such players with similar problems. Not everyone writes support tickets. Not everyone, including me, can write in English.
Any of you may experience this kind of attitude from Frontier's and you will not receive an answer or assistance in a timely manner.
I appeal to the entire CMDR`S community to help me draw attention to this issue. О7
