issue with frontier store.

Kingston@#

Kingston@#
i invested in EDH and bought some bobble heads to brighten up my cockpit. usually a purchase is done in a cple of min, but tonight. its now been 2 hrs and i still haven't received them in game. in my store account transaction has completed.
any one else having this issue?
 
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DocDelicious

D
No, but I have had a lot of stuff I've purchased disappear from the Livery screen for hours at a time. Whole ship kits, paint job packs, and decals missing from the list for hours.
 

khaos526

khaos526
Well they are having issues with the missions boards since today's little update, so maybe that's also affecting the livery somehow?
 

Jenner

I wish I was English like my hero Tj.
Jenner
Hmm. I'll try to ping some folks and see if anyone can take a look.
 

Arthur Shappey

Arthur Shappey
Oh - I've often had to wait till the next day to get stuff I've purchased. But then - I live in the UK, if I buy - I buy in the late evening, so I assumed that a human (who was working 9-5) was required to complete the transaction.

Is that not normal? Should it really be instantaneous?
 

Kingston@#

Kingston@#
this is strange just purchased some detailing and received them straight away. but i still haven't received the bobble heads. :(
it also states here i have purchased them.
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CMDR Falcon

Jurassic World Evolution Dev
Frontier
Hey Kingston@#,

Sorry for the delay with this order. I've checked these purchases for you now and sorted out the delay, so all the stuff should be on your account now.

If anything is missing or if there are any other problems then do let us know and we will be glad to help. :)
https://support.frontier.co.uk/

Fly safe CMDR,

- CMDR Falcon
 

Arthur Shappey

Arthur Shappey
Hi CMDR Falcon

Can you confirm that buying from the online store is fully automated? Or that it requires a Frontier member of staff to complete the transaction? Not a problem either way, but I am unsure at weekends, whenever I buy something - whether to expect the bought item to appear the same weekend or not.
 

babelfisch

babelfisch
Arthur Shappey said:
Hi CMDR Falcon

Can you confirm that buying from the online store is fully automated? Or that it requires a Frontier member of staff to complete the transaction? Not a problem either way, but I am unsure at weekends, whenever I buy something - whether to expect the bought item to appear the same weekend or not.
Click to expand...

It's fully automated but sometimes (very rarely) stuff goes to silly places and they need to push something in the correct direction again...
 
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