Issues in the issue tracker 'expired'

[ShadowLilly]

I just checked the issue tracker, almost ALL my reports are listed as expired, while the issues still appear...

• animals walking or climbing through walls (especially when you place a small (1m) item next to a wall (4m high), they just climb on the 1 m piece and then go through the wall)
• protesters in sandbox dispite of animal wellfare turned off
• multiselect in tradecentre (only franchise animaltrading) never works (exhibit animals can be multiselected, and in sandbox the animals in animaltrading also can be multiselected)
• thirst and hunger of guests is unrealistic high ( i mean... 10 food and drink shops with only 2 habitats is so unrealistic, especially when the guests keep complaining about the need for drink/food)
• when you place a habitat item, the terrain flattens, even if you have the option turned off in settings).

How is it even possible that things expire, when the issue still exists? (i've seen multiple reports about these issues)

 

[Dinocanid]

I think bug reports auto expire after a certain period of time where they weren't marked as confirmed (or after the game updates, not sure which)

 

[Chante Goodman]

Hey @LillidarAn!
Our Issue Tracker has an FAQ to explain the way it works, but here's what it has to say on why issues expire:

Why do some issues expire?

To help keep the Issue Tracker concise and allow players to easily find issues affecting a number of people, reports will expire after an allocated time frame. This allows all reports a set amount of time to be confirmed by the player base before expiring. This ensures that important issues float to the top, and are not hidden by noise and duplicate reports of confirmed or fixed issues. This does not mean we are ignoring issues – we still monitor the Issue Tracker daily and will pick up any critical issues along the way.

You can read more about the Issue Tracker, and how best to utilise it, here: https://issues.frontierstore.net/faqs

 

[ShadowLilly]

thank you chante, but still.. i see (and also read on forums, facebook etc) issues that are expired, while there are so many people who (still) have problems with them

 

[Chante Goodman]

The issue itself is not 'expired' until we have a fix for it. The report that a community member has created is expired.

The purpose of the Issue Tracker is for people to create their own bug reports, if they are sure that there is not a current report on the Tracker that someone has made with the same issue. This is why we ask people to link their reports on the forums when they discuss an issue, so that others can follow the link to contribute to the report. If you're experiencing a problem and there's already a report, you should contribute to that report, rather than making your own.

The issue expires because others did not contribute or confirm your issue, meaning they didn't show they're also experiencing it. This doesn't mean that we haven't seen the issue and aren't working on a fix, it means that either you're one of a small percent of people with the issue, or others aren't using the Issue Tracker correctly and are making their own reports.

The reason the Issue Tracker works like this is to help the team work out what is a high priority issue. An issue with tens of contributions to it obviously requires a fix a lot sooner than one with just one on it, granted it isn't a game-breaking issue.

This is all explained in the Issue Tracker FAQ, but I hope this helps. Let me know if this requires anymore explanation.