I've posted 51 bugs to Frontier's ED Issue Tracker. 1 out of 51 ain't bad, is it
- Thread starter Happy Daze
- Start date
Ahhh ok
.Yeah, I know it from the opposite side.
Roughly categories are correct.
In systems I maintain users submit:
Especially in situations where you have limited resources, occurence of such submissions make support team waste time... while overall quality improvement comes sloooowly.
Edit: introduction of categories could've been helpful - i.e. UI, game logic, engine/stability, etc.
o7
Adhai
Roughly categories are correct.
In systems I maintain users submit:
- phantoms - bugs which can't be replicated ("something is wrong")
- doppelgangers - users don't check bug category and post anyway - effectively you waste time getting through all submissions
- not-a-bug-it-is-a-feature - particular solution is enforced/hardcoded by design and/or has dependencies in other subsystems
- vocal minority, passive majority bug - type of bug which happens rarely and affects small percentage of functionalities - sorry, but we all have priorities, and when they become skewed, ALL people get angry
- just-read-instructions - time is wasted because there's not enough (good) documentation (devs guilt) or users get into fray without reading this
- persistent-bug - usually comes from lack of precise description, or lack of time - patches address things at surface level, why cause still lingers
- let's do it again - often because client doesn't stick to agreement - remaking parts of the system which were changed time and time again - source of bottomless frustration
Especially in situations where you have limited resources, occurence of such submissions make support team waste time... while overall quality improvement comes sloooowly.
Edit: introduction of categories could've been helpful - i.e. UI, game logic, engine/stability, etc.
o7
Adhai
I care about the game. But not the convince 10 people to sign off on your bug game. I would only ever report something that was real and backed up with screenshots and evidence. Had done so for years. Not going to bother if all that work's just gonna get flushed because I don't feel like playing high school games anymore. I get enough politics from life thanks.
I care about reporting bugs about as much as Frontier care about having a functional bug tracker, that seems a fair deal.
issues.frontierstore.net
(And yes, a substantial proportion of the bug reports would be much better handled as Support tickets. Perhaps, given that user confusion over where to report seems very substantial, Frontier should just abandon the bug tracker and have a separate Support ticket category for bug reports)
Issue Tracker
issues.frontierstore.net
(And yes, a substantial proportion of the bug reports would be much better handled as Support tickets. Perhaps, given that user confusion over where to report seems very substantial, Frontier should just abandon the bug tracker and have a separate Support ticket category for bug reports)
The irony is that this is true: the fix rate on confirmed bugs - especially if you restrict it to reports which are concrete about a particular issue rather than the vague "this bit could be better" reports which are never possible to finish - is actually pretty decent. The bug tracker is optimised not only to make reporting bugs unpleasant and difficult, but also to underplay the bugfixes Frontier does make and make them look considerably worse than they are at it.
This^I care about the game. But not the convince 10 people to sign off on your bug game. I would only ever report something that was real and backed up with screenshots and evidence. Had done so for years. Not going to bother if all that work's just gonna get flushed because I don't feel like playing high school games anymore. I get enough politics from life thanks.
Thanks for responding Ikaros. I was not aware this service existed. However after searching through Frontier's Support pages I did find the link on my own (which means others can as well without the direct link)
I can only suggest your site developers add a link to this service on the Bug Tracker page with a description stating what Bug Tracker and Customer Support Requests are for so we can use the appropriate services, and vice versa on the Customer Service page.
I will use the appropriate reporting tools now I know about them.
Some of my issues were actual issues but marked Expired. Why Expired and not "Not reproducible", "Not a bug", "Accepted", etc.
As I said, "Expired' tells me the report was basically ignored.
Your users need to know the results of their reports!
Thanks again Ikaros,
Happy Daze
Instead of a popularity contest why can't we get a bug reporting system that gets handled by FIFO?
Oldest first gets evaluated and either fixed or rejected and we move on.
Anyone for getting the floating rocks fixed?
Or, like FD are you in favor of forgetting getting floating rocks fixed?
Oldest first gets evaluated and either fixed or rejected and we move on.
Anyone for getting the floating rocks fixed?
Or, like FD are you in favor of forgetting getting floating rocks fixed?
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nah, they all playing starfield now!!!.
but i do agree they need to re invented the bug tracker.instead of the above user suggestion, use the old tried method of adding the bug and leaving it until Fdev have read it and sign it off if it not a good bug or needs pushing to Supported team.
the bugs must stay on.. thargoid one excluded
but i do agree they need to re invented the bug tracker.instead of the above user suggestion, use the old tried method of adding the bug and leaving it until Fdev have read it and sign it off if it not a good bug or needs pushing to Supported team.
the bugs must stay on.. thargoid one excluded
Floating rocks is a visual thing and doesn't interfere with the game. Not saying it's not a bother and not worth fixing, but with the number of Validation Engineers and Developers that work on bugs, it won't be fixed soon (IMHO). The last bug I reported has a workaround, so it's also a low priority.
YouTube
Bugs that prevent play should be High Priority and fixed first.
YouTube
Bugs that prevent play should be High Priority and fixed first.
i just totally ignore the rocks floating, most annoying is the Bases that sink into ground, along with the guards that seem to shoot at you from underground which you can't hit with a gun, but blowing them up with grenades seems to force them up occassionally.
Bugs are understandable in software, but the memory leaks are annoying. Also, I've noticed if I leave my game on for a few hours the video becomes really glitchy and the UI stops responding. This is on multiple platforms, all upper end for memory and GPU. I associate this with possibly a GPU memory leak. I can play all day without much of an issue, but if I start doing something else and leave myself in a station or on a pad, in a couple hours I have to restart the game because the graphics are borked.
who no longer get blown up by the station guns after the 1 minute of blocking the entrance now... yayyy fun bug
Nah, inside the station itself. In fact, anywhere in the game.Maybe not even a memory leak. There's just an additional 100k pieces of debris to render from all the NPCs who flight-assisted themselves into the station walls.
At least if keeping the game running for a few hours meant sitting in the dock.
I worked as developer, as tester and as department lead of a QA team... thank you for your effort!
It's hard to be treated like this as a player who was annoyed by bugs within the game and twice as annoyed when you try to make the game better by reporting bugs, only to realize that FD doesn't care what effort you had put in.
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Yeah I tried to help for a long time too. Then I woke up one day an realised, "Hey this isn't MY job..this is THEIR job" I'm just here to have fun. Not be an unpaid tester.
rootsrat
Volunteer Moderator
Wait. I never thought of that! So it's just enough to have 10 different accounts? (As in no need to buy a product?)
Nice one, I'll do that right away
Yeah - you don't need to buy 10 copies, just intend toWait. I never thought of that! So it's just enough to have 10 different accounts? (As in no need to buy a product?)
Nice one, I'll do that right away