News Lifetime Expansion Pass Holders - Update!

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Fdev,

Quite frankly that is absolutely DISGUSTING. I paid over £120 for the product when Beyond was announced. I was purchased what was described to me at point of sale as a Lifetime Season Pass. All I have received is the same as what people purchasing Beyond have received for less than 1/3 of that price. I did not purchase Bobbleheads, nor did I purchase paintjobs. I purchased a lifetime of seasons. In UK law goods must be fit for the purpose they were bought for and be as described, I would argue strongly that this does not meet either criteria.
I am so furious I have wasted over £80 for nothing. That is a LOT of money. I will make it clear here and now that I do not intend to let this matter go. I will be contacting your customer services about this issue and if it is not resolved with a reasonable refund then I hereby inform you that I will be taking action via the small claims court until the matter is dealt with. Sufficed to say I will not be purchasing any further products from Frontier unless this is dealt with acceptably.

Good day.

That's a pretty unreasonable approach since the lifetime of the game isn't over yet and they are currently in full production of the next paid major expansion. The skins and bobbleheads are just their way to say sorry for the long time it takes them to deliver ther promised content.
 
But you haven't seen the extent of the Lifetime Pass yet.... It's only just started to get going. We got Horizons for free and everyone else had to buy it as an expansion and the next one we'll get for free and so on. I don't know what you expected?
 
Hmm. Six free skins and two Bobbleheads. Could it be the very same things, which are in the shop since the weekend? The Christmas tree and the Santa Claus bobblehead? For the skins, festive skins would be there for the Asp, the Cobra MK III and the Sidewinder.
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So, it's one pack of the three?
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Then i unfortunately have to say: underwhelming. Don't get me wrong, i didn't expect anything for Xmas here. But if it's what i suspect it is, it feels a lot like "nothing, but you now have to be grateful for it" to me.
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Sorry for this time being the negative voice here, maybe we actually get something different and it'll be great.
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But not for a few paintjobs that I probably don't want anyway, I'd trade them for some information about the future of the game any time.
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I fully agree here.
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Agreed, though I can easily imagine the investment provided may have come from console ports more than LEP owners money.

Sure, as a percentage of investment LEP owners are smaller slice. My only point was, that money was provided up front as an investment for the future, a future which hasn't arrived yet .. which appears to be troubling/annoying/bothering some people. Personally, I'm happy to wait a bit longer, as I purchased the LEP with David's "10 year plan" ringing in my ears.
 
Hmm. Six free skins and two Bobbleheads. Could it be the very same things, which are in the shop since the weekend? The Christmas tree and the Santa Claus bobblehead? For the skins, festive skins would be there for the Asp, the Cobra MK III and the Sidewinder.
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So, it's one pack of the three?
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I think they are new as this was in the OP - "Each item we're sending your way is completely new and has never before been on sale, so we know that each LEP owner will get the 100% of the value from the bundle."
 
Here we go again!

Another wave of ‘I AM NOT HAPPY, GIVE FULL REFUNDS!’

Though at least this time it’s not as silly as demanding refunds because FDEV was merely considering improving multiplayer/Powerplay.

For those seeing red though: you bought a pass for lifetime content, game expansions are still ongoing so it’s a little early to start panicking and g out. Though if you want to go ahead, it’s really funny at times.
 
Quite frankly that is absolutely DISGUSTING. ... I am so furious I have wasted over £80 for nothing. ...
I understand the frustration, but I don't recall the LEP promising to deliver content at any specific date/time. The content we are entitled to is still in development, it's the next expansion which has been in development for 6 months and all future paid expansions. If Beyond hadn't been free, that is content we would have gotten for free.
 
Meanwhile, as I've stated many times before: the core disgruntlement is a lack of roadmap towards delivery of the promoted features (atmos landings, space legs, ship boarding, etc) that CMDRs supported development of by buying the LEP in the first place.

I trust that said roadmap - including approx timescales of 2019's updates and content - will arrive ASAP after 3.3's launch tomorrow; during January would be ideal. After all, we know that development is on-going, and full production of the next Era began ~6 months ago.

Cheers for the Xmas goodies in the interim, and looking forward to hearing about what's coming next :)
 
As a LEP holder, I do not appreciate this gesture. I paid the LEP for expansions and not for items in the virtual store. I would prefer more information about the future of possible expansions than this.
 
But you haven't seen the extent of the Lifetime Pass yet.... It's only just started to get going. We got Horizons for free and everyone else had to buy it as an expansion and the next one we'll get for free and so on. I don't know what you expected?

EH?? I've paid for the ongoing seasons, other people haven't and will now receive exactly the same thing! What on Earth is wrong with you people. Is Fdev THAT exalted that it means you switch your brains off? The goods were described and sold as one thing, as the customer I have paid for the goods on that basis. Now I'm receiving something different, something I did not ask for and not only that, but I'm £80 or so worse off than everyone who only bought Horizons for £30-40.
My god, what is wrong with you people?! Either way, I mean what I say, I will be taking action through small claims court if a reasonable resolution is not brought. I'm not an unreasonable person by any means and have suported Fdev all the way. But this just takes the biscuit.
 
I purchased a LEP - but if I break down the cost per hour I have paid for on Elite, and compare this to most other games - I do not care that I have not received all I can yet. I want to see the game continue, and develop and I happily paid for that.

We have no subscription cost, and the servers cost money to maintain, and staff to keep it going.

Most LEP owners paid to keep the game going, the fact that we get free content is a bonus.

Having a LEP channel, with probably an NDA, where we could get an idea of the plans on the development of the game, and what is happening next early would be very nice though.
 
EH?? I've paid for the ongoing seasons, other people haven't and will now receive exactly the same thing! What on Earth is wrong with you people. Is Fdev THAT exalted that it means you switch your brains off? The goods were described and sold as one thing, as the customer I have paid for the goods on that basis. Now I'm receiving something different, something I did not ask for and not only that, but I'm £80 or so worse off than everyone who only bought Horizons for £30-40.
My god, what is wrong with you people?! Either way, I mean what I say, I will be taking action through small claims court if a reasonable resolution is not brought. I'm not an unreasonable person by any means and have suported Fdev all the way. But this just takes the biscuit.

Development of the game isn't over, the next paid expansion that you will receive for free is already in full production and other people will have to pay for it, if that makes you happy.
 
EH?? I've paid for the ongoing seasons, other people haven't and will now receive exactly the same thing! What on Earth is wrong with you people. Is Fdev THAT exalted that it means you switch your brains off? The goods were described and sold as one thing, as the customer I have paid for the goods on that basis. Now I'm receiving something different, something I did not ask for and not only that, but I'm £80 or so worse off than everyone who only bought Horizons for £30-40.
My god, what is wrong with you people?! Either way, I mean what I say, I will be taking action through small claims court if a reasonable resolution is not brought. I'm not an unreasonable person by any means and have suported Fdev all the way. But this just takes the biscuit.

I'm sorry, I may be out of the loop here.... Are you saying that there will not be future expansions that owners of non-LEP Elite Dangerous will have to buy? They are getting free?!
 
Paintjob and bobbleheads are ok as a token of goodwill, but I look forward to the paid expansions that the LEP is supposed to cover. I would be more satisfied if the cosmetics were exclusive to LEP owners. Even if it was merely a decal that says "I bought a LEP and this decal is all I got to show for it in 2018" ;).
 

Sir.Tj

The Moderator who shall not be Blamed....
Volunteer Moderator
Greetings Commanders,

We wanted to give you an update on the Lifetime Expansion Pass (LEP) content previously mentioned in Zac's post here.

We're pleased to announce that the wait is over! If you're a Lifetime Expansion Pass owner, read below for the details on what we'll be sending your way - and when you can expect it.

What Lifetime Expansion Pass holders will receive:

Alongside the Beyond - Chapter Four launch tomorrow, we will be adding a new gift bundle of store items directly onto the accounts of all Lifetime Expansion Pass owners. This bundle will include two festive bobbleheads and six all-new paint jobs.

We'll be emailing the details of the bundle to all LEP owners as we upload them, so keep an eye on your inboxes for all the details. Each item we're sending your way is completely new and has never before been on sale, so we know that each LEP owner will get the 100% of the value from the bundle.

We would like to take this opportunity to once again thank all of our Lifetime Expansion Pass holders, for their continued support, dedication and passion for Elite Dangerous!

We will also be making the majority of the new cosmetic items from this bundle available in the store at the same time tomorrow, so non-LEP owners will be able to purchase these items from the store should they wish. Some select items from this bundle will be made available over the festive period instead.

If there are any questions, please post them below and we'll endeavour to answer them!

As far as I can see nowhere in Wills post does it say the LEP is finished and or that is the only thing LEP owners will be getting.

Not sure why people are getting hot under the collar at the moment.
 
As far as I can see nowhere in Wills post does it say the LEP is finished and or that is the only thing LEP owners will be getting.

Not sure why people are getting hot under the collar at the moment.

Because Internet

Besides this wouldn't have happened if you didn't do whatever it was you did that caused all this (given it's entirely your fault)
 
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