Newcomer / Intro Linking to Steam / updating game - I REALLY need help 'cause this ain't working.

Ahh ok; I think we're on the right track here - I think we're narrowing it down. Thanks for your help; giving this one a shot.
Edit - but no; that is precisely what I've been doing. Sorry.

So your issue is that when you start the launcher you get the "Please purchase / redeem Elite Dangerous to continue" message, you then do the "Log Out Machine" and then select LOG IN - you then give your email address and password and then enter the four-digit validation code just emailed to you. If you now get the "Verification code is invalid" message are you dong what they say in this FAQ:


You did say that your account was not linked to Steam I think.

Not being much help, sorry. I do remember having a real annoyance going through the verification loop with one account (not Steam), I can't remember quite what made it work in the end but it took a lot of iterations and I already had a few working accounts so it wasn't something obvious that was messing up.

Hopefully Support will get you sorted quickly, they took care of @Factabulous's issues very quickly. Fingers crossed.
 
Yes, but when I try that, Frontier says I don't have the game! .........

In your frontierstore.net account - what is shown in "My Downloadable Products"?

Then look in your "My Orders" page to check that it shows you actually bought the game (If you bought it on Steam before April last year the game should show but at zero cost).

The click in "Partner Keys" and see what that says:

partner keys.jpg

Maybe we can come up with a reason for your issues - it would be good to know for future.
 
Stupid question, could all of this be related to the utter combination of strange issues over at the update section?
Just a lot of folk having log on issues as well.
 
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So your issue is that when you start the launcher you get the "Please purchase / redeem Elite Dangerous to continue" message, you then do the "Log Out Machine" and then select LOG IN - you then give your email address and password and then enter the four-digit validation code just emailed to you. If you now get the "Verification code is invalid" message are you dong what they say in this FAQ:


You did say that your account was not linked to Steam I think.

Not being much help, sorry. I do remember having a real annoyance going through the verification loop with one account (not Steam), I can't remember quite what made it work in the end but it took a lot of iterations and I already had a few working accounts so it wasn't something obvious that was messing up.

Hopefully Support will get you sorted quickly, they took care of @Factabulous's issues very quickly. Fingers crossed.
Yeah; we're pretty much down to relying on FD support by this time. Thanks so much for you guys' help.
That isn't quite what is happening, although it's bouncing all over the place. What is happening with the 4-digit code is when I input it, it tells me I need to buy or redeem the game. To respond to you later question, it says I have no downloaded products, and no product keys (and just to be clear, this is the right account, I only have one account with Frontier. This left me scratching my head, I assume my game isn't listed there because it was bought in Steam.)
Just to clarify, I said my game is linked, though I've tried a few times to unlink and re-link to see if it forces anything. It re-links fine, but other than that does nothing. Of course, once again we've been all over the board trying things out, so by now it must be as confusing for youse guys as it is for me. :D

So yeah - I really think we're down to relying on FD support here. Hopefully they can fix it as they did with @Factabulous; good support is a huge benefit these days. Thanks so much for your help, everyone. I'll keep trying and keep you posted.
Oh - and:
Stupid quedtion, could all of this be related to the utter combination of strange issues over at the update section?
Just a lot of folk having log on issues as well.
I don't think that's a dumb question at all; it seems to be the central theme here. I'm keeping my eyes on those threads as well; see if anything pops up.
Cheers!
 
Welp...I got an answer back from Frontier - and it's bad.
It seems I'd forgotten that while my Frontier account is the only one I have with them, the game had originally been bought with an account linked to an older E-mail through Yahoo. This is a problem, because that E-mail no longer exists. I just got off the phone with Yahoo - you can imagine how well that went. I can no longer access that account, that E-mail is gone.
So...I guess CMDR Donovan Scott is dead, then?
Question - if I buy the game again, either through Frontier or Steam, can I use it to reconnect to that Commander?
Quite frankly, I'm not prepared to spend another 2000 hours getting back to my current level.
 
Welp...I got an answer back from Frontier - and it's bad.
It seems I'd forgotten that while my Frontier account is the only one I have with them, the game had originally been bought with an account linked to an older E-mail through Yahoo. This is a problem, because that E-mail no longer exists. I just got off the phone with Yahoo - you can imagine how well that went. I can no longer access that account, that E-mail is gone.
So...I guess CMDR Donovan Scott is dead, then?
Question - if I buy the game again, either through Frontier or Steam, can I use it to reconnect to that Commander?
Quite frankly, I'm not prepared to spend another 2000 hours getting back to my current level.

I am sure that Support would find a way for you to access the account, maybe there is a way of you demonstrating that you owned the now defunct e-mail (a copied email, yahoo telling you you can't reactivate it or something) - maybe you could demonstrate your ownership by detailing info about the account / commander - how long you had it, progress, why you stopped playing and when...

Failing that (or in the interim) - Commander Deluxe edition (Commander Pack) is on sale on Steam for £11.99 at the moment.

BTW current level? if you have not played long enough for yahoo to delete the email then how come?
 
I am sure that Support would find a way for you to access the account, maybe there is a way of you demonstrating that you owned the now defunct e-mail (a copied email, yahoo telling you you can't reactivate it or something) - maybe you could demonstrate your ownership by detailing info about the account / commander - how long you had it, progress, why you stopped playing and when...

Failing that (or in the interim) - Commander Deluxe edition (Commander Pack) is on sale on Steam for £11.99 at the moment.

BTW current level? if you have not played long enough for yahoo to delete the email then how come?
Sorry; not quite sure what you meant by the last bit. I've about 2000 hours of play, but I've had the GAME for several years. How long, I'm uncertain; please understand that the grey matter inside this particular brain housing group has taken a helluva beating - both physically and metaphorically (getting hit by an RPG is not something I recommend for long-term health benefits) - and memory is nowadays less an accurate recording than a kaleidoscopic series of moderately random images. Hell; I can sometimes do a rather remarkable impression of Dory within the fractured remains of my conscious memory.
At any rate, though I'd long forgotten it, I'd bought the base game a long time ago - back before a couple of events and hospitalizations in reference to the preceding paragraph. At the time, I used a Yahoo E-mail account which worked fine, right up to the point that the phone it was connected to got damaged. Trying to get a new phone attached to my account became a truly Orwellian runaround worthy of...well...Yahoo. (Or Poe. "For the love of God, Montressor! The phone is bloody GONE!!!" :ROFLMAO: ) All I needed to do was use the authentication code sent to my old phone. Alternate E-mail? Well - totally my fault of course, though in my defense I was rather busy with other things at the time (see earlier paragraphs) and hadn't thought to set one up. I could do so now. All I needed to do was input the authentication code sent...well, you can guess the rest.
In three years I never once managed to get through to customer service. Yahoo again. Eventually I gave up and started using Gmail. After a year of inactivity that old E-mail was wiped - one of the things I learned in my phone call this morning. (Apparently this number I called was a paid service - so in addition to not being able to do anything unless I was a paid subscriber of Yahoo, the rep let me know their assistance would be FAR more complete if I considered one of many plans and packages...)
All this is a vague memory - since in my personal history we're coming up to another of one of what I rather dryly refer to as "my little moments", things got rather confusing for a time. At any rate, as far as I can figure, when I got back to ED after a rather circuitous series of events, they had Horizons. I got THAT, it's been on my current Frontier account and whatever happened in the past sank back into the rather sparkly Pensieve I nowadays have as memory.

...or something that's at least a rough approximation of that anyway. 🤷‍♂️

At any rate - the upshot is that when FD Support sent the E-mail this morning, the reminder of that old account hit me like a ton of bricks, bringing back most of which I just wrote above. I sent a reply to them via the same E-mail, but I've no idea if that will be received. I'll wait a bit to see if I get a response, and if not I'll submit another ticket explaining the situation. (Edit: I just found the little button that asks if my problem has been solved - allowing me to reopen the ticket. Which is what I'm doing now.) Since they do have both of my accounts on file and know for certain they're both me (if nothing else they both share my mellifluous writing style ;) ) - he referred specifically to both - I don't doubt they'll be able to migrate the account. I hope. It's been a couple of hours and I've gone from upset to merely annoyed. Give it a couple of days and I'll start to consider the delights of starting over, if that's what I have to do.
(Of course, as soon as I do think that I'll promptly begin whacking myself about the head and shoulders with a baseball bat - if I do have to start over that is going to be absolutely freaking awful.)
Cheers!
 
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just as an update - since I have received no response from my reopened ticket, I have to assume there was an issue and it was not received. I am opening another ticket and will refer to the first.
 
just as an update - since I have received no response from my reopened ticket, I have to assume there was an issue and it was not received. I am opening another ticket and will refer to the first.

Yeah, you don't get an acknowledgement email on re-opening, you will get a response when a support person gets around to it.

My question about the 2000 hours was not put together very well - I meant had you still been playing recently as you were lucky to have not needed a verification code since the yahoo address died.

Anywayup - let's hope support sorts you out quickly.
 
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