Unfortunately the nightmares of outsourced support are present in camp Vive too... Which I sadly know first hand. So both big players have their problems. It is unwise to decide only on this basis. After the Summer of Rift promo is over, both will again compete in price and on more affordable levels. But still, this is first gen bleeding edge tech without (yet) much support in software titles, it is amazing, but you have to understand what you're buying.
This is good to hear (well sort of ..
) as it means we "Rifters" aren't being given too short shrift.
Anyway there are a few good threads in the VR discussion section of this forum that have helped me resolve my issues with the 'Rift'
Also there is a trouble shooting guide threads in the Oculus' own forums, but I found that harder to find specific detailed information.
So bypassing the tech support at least in the short term can help.
If you still have problems after this then, as others have said here, returning the product to supplier and either getting a replacement or your money back is the route.
