News New Bug Reporting Forum Live

Titus Balls

Titus Balls
Might I suggest something like this (if you use jQuery, if not you hopefully get the gist)

Code: 
var handler = function(event) {
  event.preventDefault();

  var confirmed = window.confirm('Did you search for your issue before you clicked this button?')
  if (confirmed) {
    window.location.href = event.target.href;
  }
}

$('.newcontent_textcontrol').on('click', handler);
 

MikeSnos

MikeSnos
bAdbUd said:
That's a great change.

(1) We can see what bugs have already been raised and are known about, hopefully that'll stop people raising duplicate bugs.

(2) We can then avoid those bugs

(3) It provides more information about the game and it's current state.

Brilliant, and thanks
Click to expand...

No it won't... From recent history on these forums people really can't be bothered to search for even the slightest similarity to their new thread they intend to post.... Can't see this laziness suddenly subsiding when it comes to ticketing bugs.... :(
 

Cmdr Eagleboy

Cmdr Eagleboy
MikeSnos said:
No it won't... From recent history on these forums people really can't be bothered to search for even the slightest similarity to their new thread they intend to post.... Can't see this laziness suddenly subsiding when it comes to ticketing bugs.... :(
Click to expand...

At least they can be merged here.
 

withnail

withnail
MikeSnos said:
No it won't... From recent history on these forums people really can't be bothered to search for even the slightest similarity to their new thread they intend to post.... Can't see this laziness suddenly subsiding when it comes to ticketing bugs.... :(
Click to expand...

I've done a search and found that you've said this before! :D
 

Zalifer

Zalifer
A little disappointed to see this actually, as it feels like a step backwards. Forums are not designed for this sort of thing, and I always hate dealing with forums for bug reporting.

I hoped that they would expand their ticketing system to be something more akin to http://feedback.arma3.com/

This shows people a plethora of information on bugs in the system, allows people to vote on bugs to show how much they care about the issue or feature request, helps people create useful bug reports by having fields for repro steps, OS, etc, automatically suggests possible duplicates as you enter a bug ticket (if you were too lazy to look!), and of course handles a bunch of other things, such as marking as duplicate, comments, attachments such as images,dxdiag,log files, etc.

Of course, there are also internal bugs and features that are not shared with the public, as with any company. They just set the status of visibility. This lets them work on features without people being informed via the tracker, as is essential. I think it's actually a separate tracker (to avoid the possibility of screwups).

Anyway, what's most important is that it works for FDEV. I'd like to see something like this implemented, but if they want a forum, that's cool too.
 
Last edited:

Ozric

Volunteer Moderator
Ozric
I think it's certainly a big step in the right direction. Just being able to go through a list of known issues is already better.

I'd agree with the addition of a HUD/UI category and you may also want to remove [Exploit] from the prefixes too, to discourage people who haven't read properly.

Perhaps if you had a confirmation as suggested and people still posted duplicates 3 times you could take away their privileges for a while :p
 

Poy

Poy
Great stuff guys.

Two questions though.
_Should we duplicate the tickets already posted here ?
_If I have a request for an in game credit refund (caused by a glitch), do I do it in these forums ?
 

wstephenson

wstephenson
Have you given Frontier QA mod rights, so that the tidy-minded amongst us can report duplicate reports without adding to the workload of the volunteer mod team?
 

withnail

withnail
I think it's a good way of dealing with it. Think of the reduction in tickets from common problems. It's good for FD and for us IMO.
 

[VR] Frank_G

[VR] Frank_G
This will make things a lot more easy and transparent.

And thank you very much, i really appreciate your continuous efforts to improve the overall quality!
 

Pixeldemon

Pixeldemon
I couldn't help but notice that the frame-stuttering near planets in supercruise problem doesn't appear to be a reported or a known issue. I think others have written more detailed posts on the problem, so perhaps one of those users should be the one to report it.
 

Ozric

Volunteer Moderator
Ozric
There's another bug in the bug-reporting forum ;)

For some reason smileys don't work there...
 

CMDR MAIN SEQUENCE

CMDR MAIN SEQUENCE
Pixeldemon said:
I couldn't help but notice that the frame-stuttering near planets in supercruise problem doesn't appear to be a reported or a known issue. I think others have written more detailed posts on the problem, so perhaps one of those users should be the one to report it.
Click to expand...

Yes I was surprised and disappointed that it was not in the known issues list (not to mention the other forms of stuttering: microstutter, hyperspace etc.). Should be no need to report again though as many of us have raised tickets and Michael said recently they were investigating.
 

Hydrino

Hydrino
Zalifer said:
A little disappointed to see this actually, as it feels like a step backwards. Forums are not designed for this sort of thing, and I always hate dealing with forums for bug reporting.

I hoped that they would expand their ticketing system to be something more akin to http://feedback.arma3.com/

This shows people a plethora of information on bugs in the system, allows people to vote on bugs to show how much they care about the issue or feature request, helps people create useful bug reports by having fields for repro steps, OS, etc, automatically suggests possible duplicates as you enter a bug ticket (if you were too lazy to look!), and of course handles a bunch of other things, such as marking as duplicate, comments, attachments such as images,dxdiag,log files, etc.

Of course, there are also internal bugs and features that are not shared with the public, as with any company. They just set the status of visibility. This lets them work on features without people being informed via the tracker, as is essential. I think it's actually a separate tracker (to avoid the possibility of screwups).

Anyway, what's most important is that it works for FDEV. I'd like to see something like this implemented, but if they want a forum, that's cool too.
Click to expand...

Folks that don't visit the forums may now have a reason to do so.

On a side note, Arma Roadmap is clear: :)
Raodmap.JPG
 

Non Grata

Non Grata
All the ticketing system needed was

1. When you type your subject line it suggests tickets that might be relevant (drawn from other people's tickets)
2. When you click one of those suggestions it either says A. problem in hand, be on your way; or B. problem in hand, please continue to submit your ticket as we want additional data, but do not expect a reply
3. Otherwise you continue to submit a ticket (which might then get seen as it will be more likely to be unique).
 
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