No Path to Destination

Is anybody else besides me having trouble with putting their animals into quarantine because I still am, I tried to send frontier my saved game but I was unsuccessful, if anybody else is having this problem please please tell me if you are and send your saved game to issue tracker or whatever it is so they can fix the problem.
 
I only have this issue when I'm first setting up a habitat. Once I've got the habitat gate, a trade center and a vet, it let's me put animals in. Still though, I don't get why this feature was added. Unless I'm missing something important, it should probably just be removed. It's making things unnecessarily complicated for some, and impossible to play the game for others. Poor Brandon has had this issue for months now.
 

HeatherG

Volunteer Moderator
If someone adds it to the Issues Tracker you can post it here in this thread so others can add to it. It's the best way to get it looked into.
edit: Please choose "can replicate" when filling it out so it counts towards the 3 needed to get it confirmed.
 
I can't imagine how annoying it must be when things don't work.
Hopefully Frontier can step up more and help Brandon with his problem.

He already posted in the issue tracker and he clearly is having an issue, why forward more people to the tracker when it's about time he gets some real help.
 

HeatherG

Volunteer Moderator
.

He already posted in the issue tracker and he clearly is having an issue, why forward more people to the tracker when it's about time he gets some real help.
There currently isn't an open ticket for this one, they expire if no one adds to it within a certain period of time. And people have to post it there because that is where the bugs are reported. Technical support does not look to the forums for bugs that people have. They also won't be able to tell if it's just 1 person or if dozens have it. It can't be given a "priority" status if no one reports it to Frontier.

@Brandon Gill I would suggest not using the quarantine building until it is working for you again.
 
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There currently isn't an open ticket for this one, they expire if no one adds to it within a certain period of time. And people have to post it there because that is where the bugs are reported. Technical support does not look to the forums for bugs that people have. They also won't be able to tell if it's just 1 person or if dozens have it. It can't be given a "priority" status if no one reports it to Frontier.

@Brandon Gill I would suggest not using the quarantine building until it is working for you again.
Heather, he already tried multiple ways to get Frontier's attention. Including mailing them directly for support. Just forwarding him over and over to the same place where there is practically no help is not being helpful.

As an official Frontier representative (even though only as a volunteer), you CAN be of MORE help. Brandon and me already spoke privately, and it is clear to me that he is walking against a brick wall whenever he tries to get help from Frontier.

When it comes to gamebreaking bugs people rightfully expect more and maybe Frontier really needs to step up like others say as well. And it should definitely not require a Priority status if it breaks the game.

Once again, you are not helping in this case.

I'm pretty sure these 2 are from Brandon.


I'm actually really annoyed and mad about how this is dealt with while its not even my problem and I think it's time a professional steps up to get this sorted.

edit: sorry about the rant, but I think a little more help wouldn't mind.

edit 2 (18-6-2021):
I no longer stand behind the words and harsh comments I used in above post. I am ashamed of myself being this aggressive.
 
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I tried to send frontier my saved game but I was unsuccessful
Unsuccesful in sending your save-file ?
or unsuccessful in a solution after sending your save-file (for example: they replied they don't know what the problem is?)
or not receiving a reply to your mail with save-game?

Not clear what you mean by that :D
 
Unsuccesful in sending your save-file ?
or unsuccessful in a solution after sending your save-file (for example: they replied they don't know what the problem is?)
or not receiving a reply to your mail with save-game?

Not clear what you mean by that :D
Probably no reply, because that's my experience some of the time.
 

Jens Erik

Senior Community Manager
Frontier
@Tim Smith @Jens Erik Hopefully something can be done about this? Not sure if either of you two are aware or spoken to the team with this issue.
Hey Bearcat,

We are aware of this issue and we informed the devs about it when reports first started popping up. :) We've
Yep! I also have this problem.
Thank you for letting us know. Would you be able to send us your save files so our dev team can have a look at this issue? You can find your save files here: C:\Users\YourUserName\Saved Games\Frontier Developments\Planet Zoo. Be sure to send it to community(at)frontier.co.uk

Is anybody else besides me having trouble with putting their animals into quarantine because I still am, I tried to send frontier my saved game but I was unsuccessful, if anybody else is having this problem please please tell me if you are and send your saved game to issue tracker or whatever it is so they can fix the problem.
Hey again @Brandon Gill,

I'm sorry you're still having the issue described. Hopefully there are other players who are able to send us their save files so our devs can look into it further.

In the mean time, would you be able to provide us with more information? Are there specific Quarantine Centers that have this error message, or all of them? Which mode are you playing? If you delete the path and put in a new one, does the error message pop back up? If you delete the Quarantine Center, does the error message come back? Any additional information you can provide will be helpful to us :)
 
Hey Bearcat,

We are aware of this issue and we informed the devs about it when reports first started popping up. :) We've

Thank you for letting us know. Would you be able to send us your save files so our dev team can have a look at this issue? You can find your save files here: C:\Users\YourUserName\Saved Games\Frontier Developments\Planet Zoo. Be sure to send it to community(at)frontier.co.uk


Hey again @Brandon Gill,

I'm sorry you're still having the issue described. Hopefully there are other players who are able to send us their save files so our devs can look into it further.

In the mean time, would you be able to provide us with more information? Are there specific Quarantine Centers that have this error message, or all of them? Which mode are you playing? If you delete the path and put in a new one, does the error message pop back up? If you delete the Quarantine Center, does the error message come back? Any additional information you can provide will be helpful to us :)
I’m playing in Sandbox mode and no matter what I do I can’t put animals into any of the quarantine buildings, I’ve deleted the path, I’ve deleted the quarantine, but nothing happens every time I do it still says No Path to Destination even though the path is connected to the quarantine, I just don’t understand
 
Heather, he already tried multiple ways to get Frontier's attention. Including mailing them directly for support. Just forwarding him over and over to the same place where there is practically no help is not being helpful.

As an official Frontier representative (even though only as a volunteer), you CAN be of MORE help. Brandon and me already spoke privately, and it is clear to me that he is walking against a brick wall whenever he tries to get help from Frontier.

When it comes to gamebreaking bugs people rightfully expect more and maybe Frontier really needs to step up like others say as well. And it should definitely not require a Priority status if it breaks the game.

Once again, you are not helping in this case.

I'm pretty sure these 2 are from Brandon.

I'm actually really annoyed and mad about how this is dealt with while its not even my problem and I think it's time a professional steps up to get this sorted.

edit: sorry about the rant, but I think a little more help wouldn't mind.
Yes those two are mine
 
Unsuccesful in sending your save-file ?
or unsuccessful in a solution after sending your save-file (for example: they replied they don't know what the problem is?)
or not receiving a reply to your mail with save-game?

Not clear what you mean by that :D
Unsuccessful in sending my saved game
 
There currently isn't an open ticket for this one, they expire if no one adds to it within a certain period of time. And people have to post it there because that is where the bugs are reported. Technical support does not look to the forums for bugs that people have. They also won't be able to tell if it's just 1 person or if dozens have it. It can't be given a "priority" status if no one reports it to Frontier.

@Brandon Gill I would suggest not using the quarantine building until it is working for you again.
Ok thanks
 

Ozric

Volunteer Moderator
Heather, he already tried multiple ways to get Frontier's attention. Including mailing them directly for support. Just forwarding him over and over to the same place where there is practically no help is not being helpful.

As an official Frontier representative (even though only as a volunteer), you CAN be of MORE help. Brandon and me already spoke privately, and it is clear to me that he is walking against a brick wall whenever he tries to get help from Frontier.

As a member of this forum, and a person, you can show a bit more respect!
 

HeatherG

Volunteer Moderator
Heather, he already tried multiple ways to get Frontier's attention. Including mailing them directly for support. Just forwarding him over and over to the same place where there is practically no help is not being helpful.

As an official Frontier representative (even though only as a volunteer), you CAN be of MORE help. Brandon and me already spoke privately, and it is clear to me that he is walking against a brick wall whenever he tries to get help from Frontier.

When it comes to gamebreaking bugs people rightfully expect more and maybe Frontier really needs to step up like others say as well. And it should definitely not require a Priority status if it breaks the game.

Once again, you are not helping in this case.

I'm pretty sure these 2 are from Brandon.

I'm actually really annoyed and mad about how this is dealt with while its not even my problem and I think it's time a professional steps up to get this sorted.

edit: sorry about the rant, but I think a little more help wouldn't mind.
I’m a volunteer moderator not on staff at Frontier. I can only direct him where he can get help. The Community Managers have tried to help as much as they can. As a member of the forum you’re not aware of what happens in the background.
Many people have bugs and we ask that they report them and be patient while trying to help. My “help” has limitations as a non-staff member.
 

Jens Erik

Senior Community Manager
Frontier
I’m playing in Sandbox mode and no matter what I do I can’t put animals into any of the quarantine buildings, I’ve deleted the path, I’ve deleted the quarantine, but nothing happens every time I do it still says No Path to Destination even though the path is connected to the quarantine, I just don’t understand
Thank you, that gives us a little more to go on! :) If we see other reports with additional information that will be forwarded to the devs as well.
 
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