During the KS, DB started a Reddit AMA for the sole purpose of advertising the KS. During that KS he clearly stated, as he had done many times before and since, that the game will have an offline mode. His advertising efforts on the KS, Reddit as well as on many other gaming publications explicitly stated there will be an offline version of Elite Dangerous. This is indisputable - ED was advertised as having an offline mode.
Based entirely on this advertising by Mr Braben and Frontier staff, many (like me) decided to pre-purchase the game whether through the KS, or through the store, or through Paypal, or whatever.
I understand FD will fail to deliver on their advertised product, and I have no control over that. Surely, it is a matter of professional courtesy for them to just say everybody who pre-purchased this game who was expecting a refund, will get a refund. Instead they use the legalistic 'you can apply for a refund' which hardly fills us with hope.
You need to consider the time, effort, and money many of us backers have sacrificed for this project for no return. FD have stated that they have not come to this decision easily, and neither have we. Many of us have gone out of our way to help them market the game, and now that the rug has been pulled from under our feet, it would be nice if they would offer us a hand up, just as we have offered them a hand up over the past 2 years. Until confirmation of that happens, it is natural that we will continue express our views, as predictably as you will attempt to dismiss or refute them. This is after all, a community forum where diverse and sometimes opposing views are discussed.
If they came out in a few days and said they are reversing their decision and will develop an offline version within 6 months, then I will immediately cancel my refund request. Its not like I want to do this ... I have been given no choice by a very late decision by FD.