Hi Michael,
I don't really want to refund unless I have to.
Could I ask for some FD input on this thread -
https://forums.frontier.co.uk/showthread.php?t=58838
regarding whether it is possible to host ED's servers somewhere geographically more convenient for a lot of your international players? I am dependent on a great deal of internet infrastructure to connect to ireland from eastern australia (saving a thought for people in western australia, which will be even worse), which often has heavy loss and latency issues.
I'm in Western Australia, and I don't have any issues. I'm not sure what your point is, to be honest, as ED clients don't actually do their "flying" based on realtime data from a server. It's peer-to-peer. The server locations don't seem to matter to my gameplay.
But that's not the point, as this is server stuff is all about Online mode... not the late, lamented Offline mode.