Probably not the wisest thing for a community manager to do though - responding positively to praise, rather than engaging with and attempting to understand the legitimate reasons behind a lot of the anger that's being expressed. Rather than focusing on the "negativity", I'd like to see him respond constructively to those of us who are simply unhappy and wanting answers.
Maybe its because the thread has moved so quick, any response would be soon buried. Or perhaps because he is under instruction not to engage this directly for legal reasons. It's safer for Michael to do so on Saturday as he has a certain technique with open ended answers.
I want an official response, but not necessarily within this thread. I want an apology for the way it was handled and why it was buried within a newsletter surrounded by little giveaways; a full, frank and clear explanation of why they couldn't do an offline version now & (conversely) why they think they can do it in the future if trouble arises, and finally an official line in what they are prepared to do for those badly affected.
I still need to make my own mind up about what my choice will be, a damned good thread would go some ways to easing my own misery.
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