The timing of this no offline announcement seems to me to be suspect. Leaving the announcement for so long, you cannot tell me that it has taken them all this time to realise, "Damn! You know what? Offline just aint going to work! We'll need to ditch that promise." is just ridiculous. There are potentially positive financial incentives for leaving the announcement till this late in the development.
Think about it like this;
- Devs want to make a game but have no money.
- Business planning... Including estimating the number of people you expect to fund the project and amount of money you might lose (£Z) if you drop promised features.
- Kickstart the game and tell people all the cool stuff that will be in it (including features you don't know or think will be possible).
- Clear £X of Kickstarter funding.
- Use the Kickstarter funds to begin development.
- Identify what features you might need to drop.
- Start selling other things; early access, lifetime passes, paint jobs, ships etc.
- Begin receiving additional funds from post-Kickstarter sales. £Y income is generated.
- Determine that; (X + Y) - Z = enough money to be financially successful.
- Announce the key features that will not be in the final product.
- Refund requests that you must by law fulfil.. Ignore/deny any you aren't under legal requirement to fulfil.
- Release financially successful game and let the storm blow over.
As you can see, at some point the post-Kickstarter sales will reach a point where they will more than cover any potential losses from refunds. Any person worth their salt going into business (especially when managing multi-million currency budgets) will have done the financial projections and estimations for everything I've mentioned here. This stuff isn't fantasy... Whether or not the plan was intentional from the beginning or it just became a cost of doing business for them, only they can say for sure.
NOTE: Before Anyone replies to this post and flames me for never having posted on the forums or being a noob or that you like the game being online so I can sod off or some other childish rubbish. Know that I have paid almost £200 toward the Elite Dangerous project and *that* gives me the right to post whatever criticism I wish.
I will be considering the situation carefully and possibly exploring my legal options for refund as a key reason for my pledging to this project was the desire to play Elite offline. Others may be happy with the decision that has been made and I am happy for you. For me it is a clear breach of the trust I placed in the developers and that is not acceptable. I have yet to decide what action I intend to take.