Ed, the problem is not with stock availability it's about how your sales staff are not responding to issues. Tickets have gone ignored, leaving the only option to contact Paypal or CC company to sort. Strangely my order was identical to Helios, key ring and 30th An T-shirt and placed on 18th Nov. if we were told promptly what was going on we could make an informed decision whether to wait or cancel. Approaching 4 weeks from order is not good. Get me a delivery date and I can then decide.
Hi Edward,
Did PM you about this a couple of times, but as I can understand you're a busy man
Just wanted to get your thoughts on this thread - https://forums.frontier.co.uk/showthread.php?t=61090
To summarise, what is FD's take on the sale of 'unofficial' merchandise in a not-for-profit or for-charity capacity. For example, sales of 'custom' items through stores like Cafepress.co.uk, where you can upload your own images?
Did PM you about this a couple of times, but as I can understand you're a busy man
Just wanted to get your thoughts on this thread - https://forums.frontier.co.uk/showthread.php?t=61090
To summarise, what is FD's take on the sale of 'unofficial' merchandise in a not-for-profit or for-charity capacity. For example, sales of 'custom' items through stores like Cafepress.co.uk, where you can upload your own images?
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Thankyou Edward - we all appreciate you looking into it - another PM incomming then with order ref etc
I work for an authorisations dept. for a merchant bank. What will happen is if they get a given amount of chargebacks it will be then passed to the fraud team. In the mean time, the merchant will have their acquiring (the ability to accept credit cards and debit cards) facilities withdrawn pending an investigation . Any funds they are holding will be taken by the fraud team and redistributed to the various individuals if that investigation goes against said merchant. It also severely damages the merchants ability to gain further acquiring facilities in the future. I'm considering a chargeback for a measly £6 for a keyring which I ordered weeks ago and is still in the processing status.
Did anything happed with this, sent PM as requested, heard nothing, and all I wanted was a definitive answer either way? Deliver goods and make a sale or refund money and we both walk away. At least get a personalised response to tickets raised.
ok...but where are these items as promised :
"
• Your very own Eagle fighter ship docked in a secondary location in-game
• Exclusive pack of ship paint jobs
• A ‘day one’ ship decal
• A digital players guide
• A digital concept art book
• Plus loads more digital goodies to be announced over the coming weeks.
"
"
• Your very own Eagle fighter ship docked in a secondary location in-game
• Exclusive pack of ship paint jobs
• A ‘day one’ ship decal
• A digital players guide
• A digital concept art book
• Plus loads more digital goodies to be announced over the coming weeks.
"
Indeed! I have been unable to determine where the Beta backers choice ship is located as well.
Supposedly, we get a choice of 1 of 5 ships as well?
Already got my eagle, used its sale to buy my Adder!
I ordered a key ring a month ago. 16/11/2014. Still processing.
Submitted a ticket over a week ago, but that ticket is gone and never received a response.
Submitted a new ticket a few minutes ago. Hopefully I can get a response as to when to expect delivery.
Submitted a ticket over a week ago, but that ticket is gone and never received a response.
Submitted a new ticket a few minutes ago. Hopefully I can get a response as to when to expect delivery.
Glad i put the paypal claim in now,even being ignored on here.
Managed to get a keyring tho,off ebay of all places same price as FD.
Managed to get a keyring tho,off ebay of all places same price as FD.
Found the actual post in email update #49
"
Being a Beta backer is the only way you will be able to play Elite: Dangerous until 16th December. In addition to that and the other existing Beta benefits such as Mercenary Edition and automatic permit to visit Sol, today we are also announcing:
- 25% off in-game ship insurance for life to all our Beta backers
- free access to one of the 5 new ships when it’s released!
What is happening with the t-shirts that were on pre-order and supposedly in stock early December? I pre-ordered the 'Coriolis Station T-shirt' in November expecting it would be sent by last week, not let alone Christmas (it is a present) but even this is looking very unlikely now. I have sent a ticket and received no reply. I understand this is a busy week for Frontier, but it is really no excuse for paying customers to be left with no updates on orders they have been waiting for weeks for.
Indeed - still waiting for response to new tickets!
Still never had a reply to the email i sent them 2 weeks ago dont hold your breath.
But i have had a reply from paypal about my claim.
FDs response was the item has been sent via TNT although the tracking number cant be found on the TNT website so still none the wiser.
But i have had a reply from paypal about my claim.
FDs response was the item has been sent via TNT although the tracking number cant be found on the TNT website so still none the wiser.
I just received a response to my original ticket on the old ticketing system. They stated:
This clearly isn't a well organised setup w.r.t. their merchandise. They've changed distributors on the run-in to Christmas and failed to really deliver good in a timely manner. This last correspondence seems almost a joke! It took 10 days to get a response to the first ticket - raising a ticket for an order which was supposed to be Christmas gift 3 days before Christmas isn't going to do any good.
Thoughts anybody?
This clearly isn't a well organised setup w.r.t. their merchandise. They've changed distributors on the run-in to Christmas and failed to really deliver good in a timely manner. This last correspondence seems almost a joke! It took 10 days to get a response to the first ticket - raising a ticket for an order which was supposed to be Christmas gift 3 days before Christmas isn't going to do any good.
Thoughts anybody?
Totally agree. Ordered a t-shirt for a Christmas present at the end of November and haven't had any response at all. It is so close to Christmas now I can't see it being sorted out either way. The whole experience has been a shambles and I won't be buying from there again or recommending others to do so.
I finally received my order yesterday after I ordered a Cobra MkIII T-Shirt and a Pin Badge in mid Novemeber.
However............
They have sent me a Corialis T-Shirt instead (even though the label on the bag says Cobra T-Shirt), so will be sending it back, Heaven knows how long it will take for them to send me the correct T-Shirt.
after I ordered a Cobra MkIII T-Shirt and a Pin Badge in mid Novemeber.However............
They have sent me a Corialis T-Shirt instead (even though the label on the bag says Cobra T-Shirt), so will be sending it back, Heaven knows how long it will take for them to send me the correct T-Shirt.
Well I just received an email saying:
Dear customer
Thank you for your recent purchase from the Elite Dangerous store.
Despite our best efforts to fulfil your order, we regret to inform you that due to unprecedented demand the following item(s) are now out of stock, and so will not be available to ship out to you until early 2015:
Item(s)
Elite: Dangerous Cobra T-shirt-XXXL
Elite: Dangerous Black Edition T-shirt-XXXL
Your order will be honoured as soon as we receive stock in the New Year, however if you do wish to cancel your order and receive a full refund, please contact us by opening a support query at Elite Dangerous Customer Services quoting the above order reference number.
We apologise for the inconvenience caused by this issue and do hope that you continue to enjoy the festive season.
Kind regards
Elite Dangerous Customer Orders.
Don't know if its worth the wait, what is early 2015 to them? There goes the idea of wrapping these for Christmas
Dear customer
Thank you for your recent purchase from the Elite Dangerous store.
Despite our best efforts to fulfil your order, we regret to inform you that due to unprecedented demand the following item(s) are now out of stock, and so will not be available to ship out to you until early 2015:
Item(s)
Elite: Dangerous Cobra T-shirt-XXXL
Elite: Dangerous Black Edition T-shirt-XXXL
Your order will be honoured as soon as we receive stock in the New Year, however if you do wish to cancel your order and receive a full refund, please contact us by opening a support query at Elite Dangerous Customer Services quoting the above order reference number.
We apologise for the inconvenience caused by this issue and do hope that you continue to enjoy the festive season.
Kind regards
Elite Dangerous Customer Orders.
Don't know if its worth the wait, what is early 2015 to them? There goes the idea of wrapping these for Christmas
To follow up to my earlier response .....
I've received said email telling me about one of my two orders .... surprise surprise it's out of stock oh and here's a link to contact support should I want a refund .... well what a class A job you've done there with that email - the link takes me to a 404 page not found! Professional!
I've received said email telling me about one of my two orders .... surprise surprise it's out of stock oh and here's a link to contact support should I want a refund .... well what a class A job you've done there with that email - the link takes me to a 404 page not found! Professional!
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