oops it looks like planet zoo crashed on steam !! HELP !!

Jonesy84420pc

J
oops it looks like planet zoo crashed on steam
just bought planet zoo on steam today with one DSL for $29.00 plus tax it lets me play for couple minutes then it crashes can anybody help!! i did research and the stuff they told me did not work. i really was looking forward to play this game because i've been waiting it for to go on sale an now i can't play need to fix your issues!! sad

( MY PC )
Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3504 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Supported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1660 SUPER
DirectX Driver Name: nvldumd.dll
Driver Version: 27.21.14.6589
DirectX Driver Version: 27.21.14.6589
Driver Date: 3 25 2021
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1660 SUPER
VendorID: 0x10de
DeviceID: 0x21c4
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (CORSAIR VOID

Memory:
RAM: 16321 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 3813587 Mb
Largest Free Hard Disk Block: 1707096 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
MAC Address hash: ae8fd53347f4570fae5a9cf46e993331eeaa152d

Storage:
Disk serial number hash: 8b50e1c2
Number of SSDs: 2
SSD sizes: 500G500G
Number of HDDs: 2
HDD sizes: 2000G1000G
 

personnextdoor

personnextdoor
I've been playing Planet Zoo for years and only since the last DLC South East Asia Animal Pack it's been crashing. I've reported it and hopefully it's something they can fix.
 

Roxxsmom

Roxxsmom
I've had a few crashes since the xpac too, but it sounds like the OP is having a consistent issue with crashing.

The only suggestion I have off the top of my head is to go into your task manager and under the details tab, right click on the game and select "set priority," then allocate a higher amount of memory to the game. Make sure your computer isn't running other stuff in the background. This game does take a lot of memory, and even computers well within the recommended specs for the game can get bogged down. I don't know how likely it is that memory is your problem, though, since it's happening before you've been playing long enough to have a larger zoo.

Definitely go to the support email LN linked above. IME, the folks at Frontier do get back to you when you have an issue.
 

Jaggid Edje

Jaggid Edje
personnextdoor said:
I've been playing Planet Zoo for years and only since the last DLC South East Asia Animal Pack it's been crashing. I've reported it and hopefully it's something they can fix.
Click to expand...
Same here. I've been playing since the game was released and have almost 1,000 hours of playtime at this point...and never had crashes until last week's patch. Yesterday I had like 10+ crashes. Always when selling, trading, releasing, and rehoming animals.

It is a lot better so far today, since the update, only had one crash so far. Still 1 more than I used to have though. haha
 

personnextdoor

personnextdoor
Jaggid Edje said:
Same here. I've been playing since the game was released and have almost 1,000 hours of playtime at this point...and never had crashes until last week's patch. Yesterday I had like 10+ crashes. Always when selling, trading, releasing, and rehoming animals.

It is a lot better so far today, since the update, only had one crash so far. Still 1 more than I used to have though. haha
Click to expand...
One crash today so far (8th). Been playing for about 1 1/2. I'd just finished creating a new habitat and was placing animals. Game was paused. :(
 

Jaggid Edje

Jaggid Edje
I still crash pretty regularly in franchise mode when rehoming, releasing or quick selling...unfortunately.

I've also been replaying career scenarios to get the achievements for hard difficulty, because difficulty setting didn't even exist back when I did them the first time. I've had 0 crashes in that game mode.
 
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