Oh hey, this is a thing that happened at my work. The "alerts" screen, while set up appropriately while the business was still a startup and we only had a few things to manage, was starting to produce a veritable torrent of unimportant alerts that the operator would have to acknowledge constantly, most of which were irrelevant or referred to assets that weren't in use (or had been mothballed!) which led to actually important alerts getting completely missed.Simplest point of view here is, if the CM is getting pinged so much they can no longer keep up with all the pings, then at that point the reason for having pings becomes worthless. The more people ping, then less the CM can respond to all.
At which point people start crying that the CMs don't respond to their pings. Even if the CMs are still responding to dozens of pings per day, they are not responding to your pings, and therefore they are bad people!
Sorry to hear this, especially as I sent Sally a message this weekend - I assumed it was something that she wouldn't see until she returned to work.Sally is a wonderful human being, and someone who tries very hard to be understanding and engaging. However she also feels a personal burden to respond to those who message her, even if it might be to the detriment of herself.
When Sally first started responding on the forums to posts with regularity it was only supposed to be a once a week thing, as the team were going to share the days around. But because Sally is very personable more and more people just started pinging her directly all hours of the day/night and over the weekend too. Responding to hundreds of comments a day is not her main job and people now have the opinion that she will respond and some get annoyed when it doesn't happen quickly enough for them, this can easily result in other areas suffering or the work carrying over into personal time.
Sally's signature isn't an exaggeration. So I'd just ask you have a bit more restraint and stop pinging Sally for everything thinking she's going to solve all your issues, because she will want to try, and that is putting undue pressure on her. Sally has shown great kindness to us here, let's repay it.
Fixed that for you...I also recall another poster in one of the other threads pinging Sally asking for an update on the progress of Odyssey on Console as IF nothing had been mentioned for the last 10 days...