Thanks for the info!
Planet Zoo Update 1.8.1 is here!
- Thread starter Eltanin Casciani
- Start date
Hi, yes I have submitted to the tracker - here it is https://issues.frontierstore.net/issue-detail/47104Morning folks!
Have you submitted this to the issue tracker? If so could you share the link with me pleaseeee
Edited (ignore this, sorry.)
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Please.
More of an extention of @Iben 's question, but how is the issue tracker being managed exactly? Because all 1.8 issues reported there are either marked as "confirming" or "expired". This gives the impression that not a single reported issue has been looked at, and that there's essentially no use in reporting them.Morning folks!
Have you submitted this to the issue tracker? If so could you share the link with me pleaseeee
I know this probably isn't the case, I'm sure you're all working very hard on tackling these issues and it is super super appreciated, but these labels on the issue tracker make it seem otherwise, which is very discouraging for someone like me, who loves to write detailed issue reports (when I find a bug I try to find out as much about it as possible before I write my report) only to have them go seemingly ignored.
Sometimes bugs get fixed eventually, but it doesn't feel like my "expired" issue has contributed to that.
Some don't get fixed at all:
This bug has been in game since launch: https://issues.frontierstore.net/issue-detail/19123
This has been in game since the Australia pack came out, and I reported it almost a year ago: https://issues.frontierstore.net/issue-detail/23567
I don't know what the issue tracker system looks like exactly, but I'm honestly not a fan of the "expired" status at all. It seems to expire bugs automatically a month after posting them, before staff even has a chance to look at them? This works especially poorly now that there has been a holliday right after the update, which is when most reports would be coming in.
I would much prefer a system where reports will be kept on confirming until a new update arrives, and when that update arrives it prompts the user to check if their issue is still present. This would let users put their issue back on confirming, or it would expire if they don't reconfirm it in a month.
For example:
Multiselect and advance move are causing issues since 1.8 (https://issues.frontierstore.net/issue-detail/46151). Someone makes a report, that goes on "confirming".
Update 1.8.1 rolls around and the issue hasn't been resolved. The user who posted it (and perhaps any contributors) receives a notification/email to check if their unconfirmed issues is still present.
They confirm it is and the issues remains on "confirming" until either it gets confirmed/acknowledged by Frontier staff or update 1.8.2 comes around and the cycle continues.
If noone confirms the bug is still present after an update, I think this is a valid reason to assume it's fixed and let it expire.
I think such as system would be a vast improvement over the current one, and would allow real issues to stay up and have a bigger chance to get noticed (you could even give issues that are constantly being renewed a higher priority).A chance to reactivate "expired" issues would also be helpful, instead of directing people to customer service. I've already taken the effort to write a detailed report on my issue, and when it gets "expired" it's bascially thrown in the trash.
Speaking of the issue in that example though, how come an issue with 3 people confirming it still "expired". Do people contributing to it not reset the expiration timer? How many contributors does it take to get out of the "confirming" stage? I rarely see issues get any more contributors than that. Are the requirements too low for how many people are using the system? Aren't enough people using it because of how unrewarding it is to see the report you worked hard on amounting to nothing but an "expired" tag?
Why doesn't the issue tracker have some (community) moderators that can help important issues get noticed sooner. Personally I would love to take some time a few times a week to go over some issues to confirm and contribute to them, but with how the issue tracker is at this moment, and with how little I know about it (I.E. what can I do to help an issue get confirmed?) I don't feel very motivated at all. Because I don't know if doing so will actually contribute to getting these issues fixed.
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This would all be a vast improvement from the player side!
The issue tracker is a big mystery for many of us.
I have created many issues, most of them have expired, but several have been fixed after being expired (increased tolerance to cold for camels, adding the Asia tag to polar bears, adding walkthrough to fallow deer, adding aquatic biome to beavers...). On the contrary, a few of them have been confirmed, but they haven't been solved yet and we haven't even received a comment saying they are working on it (clouded leopards jumping in slow motion).
So based on my personal experience is better to use the issue tracker, since quite a few things have been addressed even if the issues were expired. However, it might take a long time and you will have no idea if they are working on it or not.
I have created many issues, most of them have expired, but several have been fixed after being expired (increased tolerance to cold for camels, adding the Asia tag to polar bears, adding walkthrough to fallow deer, adding aquatic biome to beavers...). On the contrary, a few of them have been confirmed, but they haven't been solved yet and we haven't even received a comment saying they are working on it (clouded leopards jumping in slow motion).
So based on my personal experience is better to use the issue tracker, since quite a few things have been addressed even if the issues were expired. However, it might take a long time and you will have no idea if they are working on it or not.
I didn't know where to post this but I'll just jump in and say again that I'm happy to see regular livestreams again. Sadly I couldn't watch it live but lovely little stream nonetheless. Keep it up @Eltanin Casciani, PlanElt Zoo looks promising!
The problem with the issue tracker is that many people have to respond to a posted issue before it is confirmed. If not enough people respond it becomes expired. When enough people respond, it then has to be upvoted. I have a feeling (don't know for sure) that the Frontier team only works on issues that get confirmed. It's just way too much work to get it to that status.
I agree it works really bad and discouraging. The bug where people get stuck on gridded paths has been around for a very long time. There were numerous bug reports, but it kept getting expired, because not enough people responded on time. With posting something here on the forums I managed to get the bug to a confirmed status, but after that you don't hear anything about it ever again. I thought it had been fixed at some point, but now it appears to be back. Not sure if it was ever fixed to be honest, but I hadn't noticed it again until yesterday. I'm not even bothering to report it again as it is such an arderous journey to get fixed. I even send my game files to Frontier twice at their request, but never got a reply that they received the files or were looking at it.
I agree it works really bad and discouraging. The bug where people get stuck on gridded paths has been around for a very long time. There were numerous bug reports, but it kept getting expired, because not enough people responded on time. With posting something here on the forums I managed to get the bug to a confirmed status, but after that you don't hear anything about it ever again. I thought it had been fixed at some point, but now it appears to be back. Not sure if it was ever fixed to be honest, but I hadn't noticed it again until yesterday. I'm not even bothering to report it again as it is such an arderous journey to get fixed. I even send my game files to Frontier twice at their request, but never got a reply that they received the files or were looking at it.
Thanks for clarifying it. Wondered all the Time what everyone is talking about
Not sure if this would really make Sense. Maybe the Proboscis Monkey should have it higher than the Panda due to them being only kept in so few Zoos
Would be nice if those Problems would still get looked into. I really want them to fix the Problem that Orangutans and Gorillas can't use the Ropes anymoreJust a quick question, do bugs that get expired still get looked at?
I'm asking because this one seems to have expired very quickly and can very easily be replicated; and it would be a shame that it doesn't get looked at because it's a real annoying issue for a lot of builders atm that originated in 1.8. I'm always the first one to tell people to make a issue in the tracker but I can understand the frustration too if someone goes through the effort to give a good description to reproduce it but it gets expired before anything is done about it
Absolutely agree. It's frustrating and I don't want to post Reports anymore. I think I've reported the Rope Problem already 2 or 3 times and it didn't get confirmed because no one was contributing to it. It makes the Orangutan Enclosure in my australian Zoo way too small and useless even though there is enough Space
I don't have that Problem at all. Sounds more like a Problem on your Side. Did you already verify the Game Files? Also make sure that the Animal is actually gone. It can be a bit buggy when you try to release a Animal that's in the Trade Center and not from the same Zoo you're currently playing (try it a second Time then). If this doesn't help, check if it is only happening in one Zoo or all of them