Please purchase/Redeem Elite Dangerous to continue.

alefool

A
I just bought this game + DLC through steam, it wants me to somehow redeem a key for the game even though I didn't get one, what now?
 

Rick6549

Rick6549
You should have gotten a key, check your email. Once you find it you have to activate it on the frontier website
 

Rick6549

Rick6549
alefool said:
In which e-mail should I have received it? The one from steam support doesn't contain it
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Its probably in your library, in the elite dangerous tab. I wouldnt know where to find it though because the new update ruined the library page



You should also be able to find it in your purchase history somewhere
 

alefool

A
Rick6549 said:
Its probably in your library, in the elite dangerous tab. I wouldnt know where to find it though because the new update ruined the library page



You should also be able to find it in your purchase history somewhere
Click to expand...
It's not there. I purchased the full "commander deluxe edition"
 

Para Handy

Para Handy
support.frontier.co.uk

When I login I see "Please purchase / redeem Elite Dangerous to continue" :: Frontier Customer Support

A message stating
support.frontier.co.uk

and:

support.frontier.co.uk

Link your Frontier account to your Steam account.

Should you need to link your existing Frontier account to your Steam account, please follow these steps: Step 1: Open Elite Dangerous via the Steam client. You will be greeted with two options, '...
support.frontier.co.uk support.frontier.co.uk


Just fiddle with it - since April all Steam-bought versions have to log in to the launcher via the "Steam Log In"....
 

Para Handy

Para Handy
alefool said:
I don't see a Steam Log In option?
Click to expand...

The procedure is given in the first link I gave: "Run the Elite Dangerous base game (not Horizons) in Steam to load the launcher, select the Options tab then Log Out Machine.... " (my emphasis).

You might also have to do the "Link Frontier account to your Steam account" procedure too - that is what messed up my attempt to validate a recent ancillary copy bought in a Steam sale. (Took me an age to work out what to do and I have been playing this game over 4.5 years!)
 

Laci115

Laci115
I'm having a problem myself that I cant seem to find the fix for. when I launch Elite Dangerous(not Horizons), it gives me: login, create account, and play demo. i have created an account on Frontier. But my launcher doesn't give me the option to link accounts. when I created my account on Frontier it showed my steam account at the top, I don't know if that means the accounts are linked. I tried the #6 post but I also don't get the steam login. Please Help.
 

Zoltor

Zoltor
Laci115 said:
I'm having a problem myself that I cant seem to find the fix for. when I launch Elite Dangerous(not Horizons), it gives me: login, create account, and play demo. i have created an account on Frontier. But my launcher doesn't give me the option to link accounts. when I created my account on Frontier it showed my steam account at the top, I don't know if that means the accounts are linked. I tried the #6 post but I also don't get the steam login. Please Help.
Click to expand...

Yea, I'm having the same issue, and the option menu doesn't have the option to exit the client either, so the walkthrough to fix it, is undoable.
 

Para Handy

Para Handy
Laci115 said:
I'm having a problem myself that I cant seem to find the fix for. when I launch Elite Dangerous(not Horizons), it gives me: login, create account, and play demo. i have created an account on Frontier. But my launcher doesn't give me the option to link accounts. when I created my account on Frontier it showed my steam account at the top, I don't know if that means the accounts are linked. I tried the #6 post but I also don't get the steam login. Please Help.
Click to expand...
Zoltor said:
Yea, I'm having the same issue, and the option menu doesn't have the option to exit the client either, so the walkthrough to fix it, is undoable.
Click to expand...

I have seen a few recent posts about this and if the links in post #6 are not helping then I suggest raising a support ticket at https://support.frontier.co.uk/kb/ - that was on "up to 24 hours" and today shows "up to 48 hours" so perhaps because of the Steam offerings at the moment. They are really helpful so fingers crossed.

One other thing, the screenshot linked in post #15 shows a different issue - it is the windows text size issue.

From https://forums.frontier.co.uk/threa...igh-dpi-displays-yourself.551208/post-8604000:

"Fixed it for me, by locating "EDLaunch.exe" > open Context Menu (with right mouse button) > "Properties" pops up > switch to "Compatibility" tab > press "Change high DPI settings" button in the new pop-up > tick (enable) "Override high DPI scaling behavior" and change "Scaling performed by:" from "Application" to System". Then close both popups with ok."

That might help. Good lick.
 

Cmdr Nemo

Cmdr Nemo
Para Handy said:
support.frontier.co.uk

When I login I see "Please purchase / redeem Elite Dangerous to continue" :: Frontier Customer Support

A message stating
support.frontier.co.uk

and:

support.frontier.co.uk

Link your Frontier account to your Steam account.

Should you need to link your existing Frontier account to your Steam account, please follow these steps: Step 1: Open Elite Dangerous via the Steam client. You will be greeted with two options, '...
support.frontier.co.uk support.frontier.co.uk


Just fiddle with it - since April all Steam-bought versions have to log in to the launcher via the "Steam Log In"....
Click to expand...
April of 2019 to be specific.
 

Zoltor

Zoltor
Zoltor said:
Yea, I'm having the same issue, and the option menu doesn't have the option to exit the client either, so the walkthrough to fix it, is undoable.
Click to expand...
Para Handy said:
I have seen a few recent posts about this and if the links in post #6 are not helping then I suggest raising a support ticket at https://support.frontier.co.uk/kb/ - that was on "up to 24 hours" and today shows "up to 48 hours" so perhaps because of the Steam offerings at the moment. They are really helpful so fingers crossed.

One other thing, the screenshot linked in post #15 shows a different issue - it is the windows text size issue.

From https://forums.frontier.co.uk/threa...igh-dpi-displays-yourself.551208/post-8604000:

"Fixed it for me, by locating "EDLaunch.exe" > open Context Menu (with right mouse button) > "Properties" pops up > switch to "Compatibility" tab > press "Change high DPI settings" button in the new pop-up > tick (enable) "Override high DPI scaling behavior" and change "Scaling performed by:" from "Application" to System". Then close both popups with ok."

That might help. Good lick.
Click to expand...


Thanks anyway, I don't know exactly what I did, but during a bunch of tinkering(even though it didn't seem like I did anything new). I got it to work. No the screen size was right, the client just wasn't displaying the correct startup commands, and even the option menu wasn't displaying all the commands, that it was suppose to.
 
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