TD;LR - Not FD bashing, just trying to have hope.
In this forum, having these hopes is considered evil ranting and bashing. Wait for the usual stuff.
Apart from that: ED has failed in keeping new players in game. I have quite some (not scientifically valid) statistics from my 2.5 years as a newbie helper (before I was declared a lunatic by the local player group and driven out of that function) around Eravate. Dropout rate on new cmdrs has been catastrophic in the first 2 years and only slightly improved with modifications to income and general stuff.
Most new players are not long enough in game for buying skins and the like.
I was sure - and I have told people of my suspicions - that FD would reduce manpower and/or find additional ways of income as in paid stuff to compensate for that - I personally know only ONE cmdr who is a full time newbie tutor, helping them to overcome the critical 3 weeks of premature ragequitting - although there are at least a dozen trying to do that part time... somehow. Most leave Eravate after their first "police check".
Folks, in the end FD is a company and FD has to pay wages and other cost. The old approach has failed, the new one is far from Ctar Sitizen and the like. Be gentle, they need to do something, whatever it is, to keep ED alive for the next years.
Frontier: Cash in. As long as you stop repeating '93 over and over again I am willing to pay some real money for ED.