Report issues using the Issue Tracker

[Sanya V. Juutilainen]

If I had a saying in the development, I'd make them spend the next X months polishing the game and make sure 99% of the bugs are removed.

That sounds great from dev point of view, but sadly it's usually absolute disaster from the marketing point of view when you come to the players after half a year (or probably more) and tell them you have nothing new, only fixed issues. "What, the game is dead, it gets no development, I'll go play something else" would be the most common response, I imagine.

And of course once you'd restarted the development, you'd get basically the same amount of the bugs again.

 

[Cmdr. H. F. Sphaerites]

Issue Tracker Timeline

Spoiler: Timeline

2019-05-14: April Update - Patch 2
2019-06-01: Fixed 32 (00) - Invalid 100 (I do not had a look on all sections at that time)
2019-06-16: Fixed 32 (00) - Confirmed 047 (Acknowledged 046) - Invalid 100 - By Design 02 - Confirming 2027
2019-06-18: Fixed 32 (00) - Confirmed 048 (Acknowledged 048) - Invalid 100 - By Design 02 - Confirming 2073
2019-06-19: Fixed 33 (01) - Confirmed 050 (Acknowledged 050) - Invalid 100 - By Design 03 - Confirming 2065
2019-06-21: Fixed 33 (01) - Confirmed 062 (Acknowledged 062) - Invalid 136 - By Design 04 - Confirming 2019
2019-06-24: Fixed 34 (02) - Confirmed 065 (Acknowledged 064) - Invalid 138 - By Design 04 - Confirming 2044
2019-06-26: Fixed 35 (03) - Confirmed 068 (Acknowledged 067) - Invalid 155 - By Design 04 - Confirming 2043
2019-06-28: Fixed 40 (08) - Confirmed 065 (Acknowledged 064) - Invalid 155 - By Design 05 - Confirming 2062
2019-07-02: Fixed 40 (08) - Confirmed 065 (Acknowledged 064) - Invalid 155 - By Design 05 - Confirming 2091
2019-07-04: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2112
2019-07-08: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2159
2019-07-10: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2176
2019-07-12: Fixed 40 (08) - Confirmed 070 (Acknowledged 070) - Invalid 169 - By Design 06 - Confirming 2170
2019-07-15: Fixed 40 (08) - Confirmed 074 (Acknowledged 074) - Invalid 194 - By Design 06 - Confirming 2162
2019-07-18: Fixed 43 (11) - Confirmed 092 (Acknowledged 092) - Invalid 249 - By Design 13 - Confirming 2099
2019-07-22: Fixed 43 (11) - Confirmed 093 (Acknowledged 093) - Invalid 256 - By Design 13 - Confirming 2142
2019-07-24: Fixed 43 (11) - Confirmed 095 (Acknowledged 095) - Invalid 257 - By Design 13 - Confirming 2147
2019-07-26: Fixed 43 (11) - Confirmed 098 (Acknowledged 098) - Invalid 263 - By Design 13 - Confirming 2159
2019-07-29: Fixed 43 (11) - Confirmed 100 (Acknowledged 100) - Invalid 264 - By Design 13 - Confirming 2187
2019-08-01: Fixed 45 (13) - Confirmed 101 (Acknowledged 101) - Invalid 268 - By Design 14 - Confirming 2209
2019-08-06: Fixed 49 (17) - Confirmed 099 (Acknowledged 099) - Invalid 286 - By Design 14 - Confirming 2236
2019-08-08: Fixed 50 (18) - Confirmed 099 (Acknowledged 099) - Invalid 291 - By Design 15 - Confirming 2250
2019-08-12: Fixed 51 (19) - Confirmed 103 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2279
2019-08-14: Fixed 51 (19) - Confirmed 103 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2298
2019-08-16: Fixed 51 (19) - Confirmed 104 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2313
2019-08-19: Fixed 51 (19) - Confirmed 105 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2339
2019-08-21: Fixed 51 (19) - Confirmed 106 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2356
2019-08-23: Fixed 51 (19) - Confirmed 107 (Acknowledged 106) - Invalid 303 - By Design 16 - Confirming 2370
2019-08-27: Fixed 51 (19) - Confirmed 107 (Acknowledged 107) - Invalid 303 - By Design 17 - Confirming 2411
2019-08-29: Fixed 51 (19) - Confirmed 107 (Acknowledged 107) - Invalid 303 - By Design 17 - Confirming 2426
2019-09-02: Fixed 55 (23) - Confirmed 105 (Acknowledged 105) - Invalid 304 - By Design 17 - Confirming 2465
2019-09-04: Fixed 55 (23) - Confirmed 105 (Acknowledged 105) - Invalid 317 - By Design 17 - Confirming 2473
2019-09-06: Fixed 55 (23) - Confirmed 107 (Acknowledged 107) - Invalid 317 - By Design 17 - Confirming 2488
2019-09-10: Fixed 55 (23) - Confirmed 108 (Acknowledged 108) - Invalid 317 - By Design 17 - Confirming 2524
2019-09-12: Fixed 55 (23) - Confirmed 109 (Acknowledged 109) - Invalid 317 - By Design 17 - Confirming 2537

For a graphical chart see Issue Tracker Timeline Chart

 

[Gallow]

That sounds great from dev point of view, but sadly it's usually absolute disaster from the marketing point of view when you come to the players after half a year (or probably more) and tell them you have nothing new, only fixed issues. "What, the game is dead, it gets no development, I'll go play something else" would be the most common response, I imagine.

And of course once you'd restarted the development, you'd get basically the same amount of the bugs again.

I disagree with your post entirely. Bug fixing is a form of development, as the potential enjoyment of 'content' can be locked behind bugs. Robbed by bugs. I am not saying Elite Dangerous is a turd sandwich. Using your logic here, adding tomato and lettuce to a turd sandwich, does not make it taste any better.

 

[Vayporz]

So we get all this mention on new player experience, and ARX, in the live stream this week. <sarcasm> Bully for them! </sarcasm> But did I miss it when they mentioned bug fixes in the update next week? I was watching it at 2x speed where it didn't put me to sleep...so I might have missed it?

 

[aRJay]

So we get all this mention on new player experience, and ARX, in the live stream this week. <sarcasm> Bully for them! </sarcasm> But did I miss it when they mentioned bug fixes in the update next week? I was watching it at 2x speed where it didn't put me to sleep...so I might have missed it?

They always announce bug fixes in the patch notes which won't be published until the 17th at the earliest.

 

[Soron Silin]

I disagree with your post entirely. Bug fixing is a form of development, as the potential enjoyment of 'content' can be locked behind bugs. Robbed by bugs. I am not saying Elite Dangerous is a turd sandwich. Using your logic here, adding tomato and lettuce to a turd sandwich, does not make it taste any better.

Speaking as a developer myself, although not a game developer, you are never going to be able to fix all the bugs, nor should you ever try.
Bugs come in various categories. Some will be trivial to fix. So you fix them when you have a spare moment. Some will be feature-breaking, as you say. So you prioritise those and fix them quickly. But all of the rest have to be considered with the rest of the work that you have to do. You've promised feature-X to customers and they will be annoyed if you don't create it. As Sanya V. Juutilainen says, not creating new content is definitely going to have people muttering about a dead product. You look at the bug list and decide which of them you are going to be able to fix for the most benefit.

Take Elephant Butt Leather for example. I have no insider knowledge here but, simply from the fact that it clearly annoys customers and still hasn't been fixed, I can guess that it isn't an easy fix to make. Is it worth spending a person-month fixing it, or would the time be better spent fixing half a dozen or more other bugs?

At any given time, software projects have bug lists that are hundreds of bugs long. Maybe half of them have been reported by customers and half only by your in-house QA team. Some of them cannot be reproduced. Some of them are so obscure or minor that they don't really affect anyone. You fix the ones you need to fix, you do the other work that you need to do, and then you pick the low-hanging fruit and the ones that everyone is shouting about with a view to maximizing the customer experience with the resources available. The resources are never sufficient; you will always leave bugs that annoy customers and you never, ever, fix all the bugs; it's probably impossible to do it with an evolving product like ED.

 

[Jaxterix]

Does anyone know what error code: Orange sidewinder mean? I haven't been able to log back in game since the update. I have steam, which is supposed to do updates automatically. I verified files integrity and everything checked out fine. Not sure what's wrong.

 

[MadKam]

Got the september update PS4 and went to mine, as soon as I started getting my limpets to collect the game crashed with error code BLACK ADDER. Repeated 3 times same thing happened with the same error so went to PvP first round ok the second round the screen went dark couldnt see anything but can hear the thrusters and booster when used. Turned playstation off and went to bed. VERY ANNOYING!!!.

 

[MadSinUN]

Engineer's menu and attached drawings menu do not work. There is no indication of the choice of menu items and there is no reaction to the selection using the mouse cursor or the space bar. PS platform.

 

[Kenneth McGrew]

The Issue Tracker is designed to make it so that issues are more visible, so you can follow their progress. Whilst voting will help highlight things of important to larger groups of people it's not intended to result in any other issues being ignored.

@Paul_Crowther 5 months later and we still cant even vote on a known bug for you to fix

ridiculous.

issue tracker is

 

[CMDR MAIN SEQUENCE]

Does anyone know what error code: Orange sidewinder mean? I haven't been able to log back in game since the update. I have steam, which is supposed to do updates automatically. I verified files integrity and everything checked out fine. Not sure what's wrong.

They have added error codes in the form of a ship name + a colour for their internal use.

 

[Jeffers]

I am experiencing the "Black Adder" error when asteroid mining.
I have attempted to add to the issue tracker but it just says "unable to add your comment" - not very useful!

 

[danteuk]

I am experiencing the "Black Adder" error when asteroid mining.
I have attempted to add to the issue tracker but it just says "unable to add your comment" - not very useful!

Wow, a release so bad it's broken the issue tracker too !
I raised an issue yesterday in the tracker ( relating to the broken new Livery feature ) - so it was working then.

 

[Cmdr. H. F. Sphaerites]

Issue Tracker Timeline

Spoiler: Timeline

2019-05-14: April Update - Patch 2
2019-06-01: Fixed 32 (00) - Invalid 100 (I do not had a look on all sections at that time)
2019-06-16: Fixed 32 (00) - Confirmed 047 (Acknowledged 046) - Invalid 100 - By Design 02 - Confirming 2027
2019-06-18: Fixed 32 (00) - Confirmed 048 (Acknowledged 048) - Invalid 100 - By Design 02 - Confirming 2073
2019-06-19: Fixed 33 (01) - Confirmed 050 (Acknowledged 050) - Invalid 100 - By Design 03 - Confirming 2065
2019-06-21: Fixed 33 (01) - Confirmed 062 (Acknowledged 062) - Invalid 136 - By Design 04 - Confirming 2019
2019-06-24: Fixed 34 (02) - Confirmed 065 (Acknowledged 064) - Invalid 138 - By Design 04 - Confirming 2044
2019-06-26: Fixed 35 (03) - Confirmed 068 (Acknowledged 067) - Invalid 155 - By Design 04 - Confirming 2043
2019-06-28: Fixed 40 (08) - Confirmed 065 (Acknowledged 064) - Invalid 155 - By Design 05 - Confirming 2062
2019-07-02: Fixed 40 (08) - Confirmed 065 (Acknowledged 064) - Invalid 155 - By Design 05 - Confirming 2091
2019-07-04: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2112
2019-07-08: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2159
2019-07-10: Fixed 40 (08) - Confirmed 065 (Acknowledged 065) - Invalid 156 - By Design 05 - Confirming 2176
2019-07-12: Fixed 40 (08) - Confirmed 070 (Acknowledged 070) - Invalid 169 - By Design 06 - Confirming 2170
2019-07-15: Fixed 40 (08) - Confirmed 074 (Acknowledged 074) - Invalid 194 - By Design 06 - Confirming 2162
2019-07-18: Fixed 43 (11) - Confirmed 092 (Acknowledged 092) - Invalid 249 - By Design 13 - Confirming 2099
2019-07-22: Fixed 43 (11) - Confirmed 093 (Acknowledged 093) - Invalid 256 - By Design 13 - Confirming 2142
2019-07-24: Fixed 43 (11) - Confirmed 095 (Acknowledged 095) - Invalid 257 - By Design 13 - Confirming 2147
2019-07-26: Fixed 43 (11) - Confirmed 098 (Acknowledged 098) - Invalid 263 - By Design 13 - Confirming 2159
2019-07-29: Fixed 43 (11) - Confirmed 100 (Acknowledged 100) - Invalid 264 - By Design 13 - Confirming 2187
2019-08-01: Fixed 45 (13) - Confirmed 101 (Acknowledged 101) - Invalid 268 - By Design 14 - Confirming 2209
2019-08-06: Fixed 49 (17) - Confirmed 099 (Acknowledged 099) - Invalid 286 - By Design 14 - Confirming 2236
2019-08-08: Fixed 50 (18) - Confirmed 099 (Acknowledged 099) - Invalid 291 - By Design 15 - Confirming 2250
2019-08-12: Fixed 51 (19) - Confirmed 103 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2279
2019-08-14: Fixed 51 (19) - Confirmed 103 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2298
2019-08-16: Fixed 51 (19) - Confirmed 104 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2313
2019-08-19: Fixed 51 (19) - Confirmed 105 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2339
2019-08-21: Fixed 51 (19) - Confirmed 106 (Acknowledged 103) - Invalid 302 - By Design 16 - Confirming 2356
2019-08-23: Fixed 51 (19) - Confirmed 107 (Acknowledged 106) - Invalid 303 - By Design 16 - Confirming 2370
2019-08-27: Fixed 51 (19) - Confirmed 107 (Acknowledged 107) - Invalid 303 - By Design 17 - Confirming 2411
2019-08-29: Fixed 51 (19) - Confirmed 107 (Acknowledged 107) - Invalid 303 - By Design 17 - Confirming 2426
2019-09-02: Fixed 55 (23) - Confirmed 105 (Acknowledged 105) - Invalid 304 - By Design 17 - Confirming 2465
2019-09-04: Fixed 55 (23) - Confirmed 105 (Acknowledged 105) - Invalid 317 - By Design 17 - Confirming 2473
2019-09-06: Fixed 55 (23) - Confirmed 107 (Acknowledged 107) - Invalid 317 - By Design 17 - Confirming 2488
2019-09-10: Fixed 55 (23) - Confirmed 108 (Acknowledged 108) - Invalid 317 - By Design 17 - Confirming 2524
2019-09-12: Fixed 55 (23) - Confirmed 109 (Acknowledged 109) - Invalid 317 - By Design 17 - Confirming 2537
2019-09-17: Fixed 55 (23) - Confirmed 117 (Acknowledged 117) - Invalid 357 - By Design 18 - Confirming 2547
2019-09-18: September Update
2019-09-19: Fixed 66 (11) - Confirmed 129 (Acknowledged 129) - Invalid 528 - By Design 21 - Confirming 2647

For a graphical chart see Issue Tracker Timeline Chart

 

[Riverside]

It's good to see 11 fixes and the issue tracker being updated following a game update, I think given the number of new issues detected and the increasing gaps between major updates (if this September update could be called that) I hope FDev will start issuing more minor updates to fix bugs & add QoL changes rather than delaying fixes to try to roll them all out in one go like this.

Change one thing, address the problems the fix creates, change the next yada yada (imo).

 

[Gallow]

Now issues from the previous update will never be fixed. As they shat the bed with this update.

 

[StephenRhys]

Is the issue tracker down? I can’t seem to access it to report an issue?

 

[CMDR MAIN SEQUENCE]

We now have new sub-categories under Invalid: Expired and Duplicated (what on earth does Expired mean? Maybe if they have been waiting for more info from the reporter and not heard back?).

Also we can now filter by platform PC/Playstation/Xbox. Nice to see some much needed minor improvements being made.

 

[aRJay]

We now have new sub-categories under Invalid: Expired and Duplicated (what on earth does Expired mean? Maybe if they have been waiting for more info from the reporter and not heard back?).

Also we can now filter by platform PC/Playstation/Xbox. Nice to see some much needed minor improvements being made.

Improvements to the issue tracker are always welcome, the better it is to use the more likely it is we will use it properly.

Possible meanings for expired are that the issue was for something that is now not in the game, or maybe something that has not been confirmed after a reasonable time period.

 

[ClagMaster]

I tried the Issue Tracker to support a network issue complaint with more evidence and it would not let me in. I used the same Frontier Account as this Forum and the Store. Really disappointing. How do I use this thing? More to the point, log into this utility? I can log into the store. I can log into the Forum. But I cannot log into the Issue Tracker using the same Frontier Credentials.