Saitek X-56 Rhino throttle issue

Good time of day, commanders.
I know what I typing this text to a wrong subforum, but I can't find right one. Moderators, please, If you think it's important, move thread to correct place. Thank you.



Please, I need some your help. Maybe from ingeneering side.
So I just got my X-56 Rhino HOTAS and just from box it have few defects. One is not very important, okay. But reason why I starting this thread just in second defect.

So: as you know, any throttle have range from -1 to +1 and have 1024+ points in this range. So in my situation I have a range between +1 to 0. After 0 I instantly got -1. So 50% of range just missed for me. On two throttles same problem.

Do you have any ideas how to fix that? I'm afraid it's not software problem...

I also maded a video what can explain a bit more information. https://www.youtube.com/watch?v=KoZlO7nHkQQ

p.s.: I'm sorry for mistakes, my native language isn't English.
p.p.s.: due hard political situation in my region I can't send HOTAS back and ask about replacement. :<
 
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