Server login issues | 02 May 2025

Phil W

Community Manager
Frontier
Greeting Commanders,

If you are currently stuck not being able to launch, please clear your Temporary Internet Files via the following steps.
  1. Ensure your ED launcher is closed
  2. Navigate to Windows Control Panel
  3. Select Network and Internet
  4. Select Internet Options
  5. On the General tab, in the Browsing History section, click Delete...
  6. In the Delete Browsing History window that has opened, ensure the "Temporary Internet Files" is selected
  7. Click Delete
  8. Reopen your ED launcher
This should now require your launcher to regenerate its cache when it opens, allowing you to launch the game.
 

Vomitous

V
I performed the above steps along with everything from the old help article on this ancient-yet-apparently-unfixed bug(https://customersupport.frontier.co...ues-and-error-messages-seen-with-the-Launcher) and the launcher still does nothing when I hit Play. I had just come back to Elite a couple weeks ago from a long break but is it telling me something..?

Environment is Windows 10, fairly boring configuration(amd 3900x cpu, nvidia 3080Ti gpu, current drivers etc.) After trying the things that seemed like they 'could' do it with no fix(including the temporary internet files resolution listed above), I regretfully did the 'helplessly flailing' ones as well like uninstalling and reinstalling the Windows .NET components, VC++, and so on. I've run repairs from the launcher(didn't work, incorrect manifest error) and Steam(seemed to reset 'something' as the launcher acted like it was being run for the first time, still no fix after re-entering credetnails) so I went into the launcher settings and tried the old 'uncheck things, restart, re-check things, restart' on the cache items there with no luck. I went into my AppData directories and manually cleared all temp files that disk cleanup hadn't gotten, including wiping out my various Frontier directories which I'm sure will have me reconfiguring all my settings if I can get it to run again. I had just played for weeks without issue and was mining for the community event just last night for hours with no problems.

From what I can see online, this bug has happened since at least 2018.. is there nothing that can be done? It's hard to think of any other game patchers that have had such consistent issues, except maybe when LOTRO kept using the .NET 1.1 framework for so many years after it was deprecated.

Edit: Thinking about it, still using the IE frame embed in 2025 could be giving them a run for their money.
 
Last edited:

ildar-sh

ildar-sh
Phil W said:
Greeting Commanders,

If you are currently stuck not being able to launch, please clear your Temporary Internet Files via the following steps.
  1. Ensure your ED launcher is closed
  2. Navigate to Windows Control Panel
  3. Select Network and Internet
  4. Select Internet Options
  5. On the General tab, in the Browsing History section, click Delete...
  6. In the Delete Browsing History window that has opened, ensure the "Temporary Internet Files" is selected
  7. Click Delete
  8. Reopen your ED launcher
This should now require your launcher to regenerate its cache when it opens, allowing you to launch the game.
Click to expand...
Doesn't really solves the issue. The installation starts but the progress bar is stuck at 0% and the download speed eventually drops to 2-3 Mbts/s, followed by timeout installation cancel.
 
Last edited:

Runningblues

R
Phil W said:
Greeting Commanders,

If you are currently stuck not being able to launch, please clear your Temporary Internet Files via the following steps.
  1. Ensure your ED launcher is closed
  2. Navigate to Windows Control Panel
  3. Select Network and Internet
  4. Select Internet Options
  5. On the General tab, in the Browsing History section, click Delete...
  6. In the Delete Browsing History window that has opened, ensure the "Temporary Internet Files" is selected
  7. Click Delete
  8. Reopen your ED launcher
This should now require your launcher to regenerate its cache when it opens, allowing you to launch the game.
Click to expand...
I was having the problem where the launcher would just hang for a bit then return to the start without launching the client. This was with the launcher from my Epic account and following this procedure brought everything back, thx. My Steam account on the same system did not have this problem.
 

Antarius

Antarius
Yesterday i was playing for serveral hours to built my station and from one minute to another i cant get out of supercruise when i was flaying to a target carrier.
After a few minutes i get "orange Sidewinder" - reconnecting game startet - supercruise snd i cant get out again orange sidewinder.
Today i start the game, chosse Singelplayer and "game loading" after a few minutes again "orange sidewinder".

i resetted my router - same problem

Need HELP whats going on?
 

ildar-sh

ildar-sh
Runningblues said:
I was having the problem where the launcher would just hang for a bit then return to the start without launching the client. This was with the launcher from my Epic account and following this procedure brought everything back, thx. My Steam account on the same system did not have this problem.
Click to expand...
My bad its timeout. The download cancels itself due to waiting time
 
Last edited:

Spaceman-FXL5

S
CMDR Spacehunter72 said:
Hi I'm on GEForce Now via Epic Store using my Nvidia Shield - won't "connect to EU WEST" is this related do you think? Other games fire up fine..
Click to expand...
Yes, I have the same set up and get the Cant connect to EU West server error.
This is happening since Friday 18:00.
I Tried Saturday at 19:00 but still same error.
I have raised a ticket for the patching update of TB 3 but could get in and play twice on Friday earlier in the day but then can't connect since 18:00.

Raise a Cust Support ticket with NVidia for the issue as I do not think the error is with Frontier or Epic.
 
You must log in or register to reply here.
Back
Top Bottom