CIG isnt the only company that can mess up surely
I own a little game called Empyrion: Galactic survival. In order to not stray off-topic for too long you can look it up if you are interested but the interesting bit is that Empyrion was in early access / alpha for the last 5 years. Since 2 years ago, when I got on board the alpha has been impressingly stable and smooth. Bugs were an exception and improvements and content/feature additions happened every month or every other month.
This alone writes a stark contrast to Star Citizen and everybody who claims that its terrible state is "normal" for alphas should take a few minutes to educate himself. This kind of ignorant nonsense becomes embarassing.
Last week I got a notification that the devs wanted to move ahead and leave early access which would be a milestone for them so I was excited. Problem is that the game is still very much in active development and not "finished" but steam doesnt allow for that differentiation. So on the steam store Empyrion is presented like a release title and while its results are pretty good for an alpha its not ready for release and wouldnt deserve the title if it were.
Obviously a lot of people didnt read the fineprint or inform themselves properly but went with the steam advert or the general presentation (which face it....can be pretty misleading) and predictably enough the community answered with a host of negative reviews of which most are based on the poor performance or raw state expecting a release title instead. The devs have made a statement clarifying their reasons for the move and also stating that Empyrion is NOT release ready yet and probably wont be for years but they wanted to leave the early access sign behind in order to mark the progress they ve made.
I understand their reasoning and motivation but that doesnt change the fact that they messed up!
You cannot expect your customers to dive deep into the forums or read walls of text in order to get the "correct" idea. Or rather, if they dont and simply went with the presentation (which in this case is misleading, that its probably steams fault is of no concern, the company still has to carry the backlash) then all the negative reviews are deserved and I have no doubt that a lot of people will refund feeling cheated.
In Empyrions case I would say this was the result of carelessness or oversight. Its a mistake the devs are paying for and they cant erase it as many people only grant ONE chance to form an impression.
Ho boy where to start with all this when it comes to Star Citizen?
CIG presents its game like a feature complete and very rich game but they are mostly talking about the dream, not the actual results and even tho they state that the game is in alpha that alone doesnt prepare people on how bad the PU currently is (as mentioned, there are pretty good alphas out there, Empyrion was one). They mostly describe what Star Citizen
will be one day and you cannot really blame newcomers for taking them for their words when even backers in since 2013 make the mistake to confuse dream babble with actual results. Thats the only reason I can think of when people claim that "Star Citizen is already better then released AAA titles". It speaks of delusion of the highest order or deceptive arguments that are designed to deceive...not state facts.
The price tags for ships and all kinds of things further bolsters the impression that Star Citizen is a lot farther along then it really is. The store looks professional and works reliably. How CIG calls its transactions doesnt matter. Its a sale and preople making the decision to cough up the money expect a return value. They will not understand the religious "you donated, it was a pledge, you are not entitled to anything" retorts trying to shut them up.
Miscommunication is a big topic in Star Citizen but while Empyrion might try to blame steam for its lack of developer tags to apply CIG uses its own website and forums. They are free to use every direction they chose. Limitations exist only because CIG forgot to think about something or disregarded something critical. And while CIG can also claim carelessness or oversight they have a history of messing up constantly. Trying to justify every single time with "they didnt think of this...." started to sound lame and hollow years ago already. The "its an alpha" reply is a running joke today exactly for that reason. And while SCs community carries a heavy burden in all this by overusing the preach-like excuses like reading from a book CIG also likes to hide behind human error or things outside their control.
Empyrion has proven itself for the last 5 years. It had great progress, complexity, community feedback was actually implemented into the game and the project was on a good track allowing for entertaining sampling even tho the product wasnt done yet. Star Citizen doesnt have that luxury anymore. They stopped getting the royal treatment 2015 or 2016 when people started to notice how "not well" the project really was. And since then CIG has done nothing to recapture consumer trust or quality awareness. They flash with great screenshots or montages but taking a look under the surface reveals how bad everything currently is.
Empyrion will recover from this. If anything Star Citizen demonstrates that a lot of people are willing to forget and forgive but its a red flag and a warning. The gaming community overall will NOT grant lenience or forgiveness. They ll get over it but this hick-up will cost Empyrion. Now Star Citizen has had these kind of "hick-ups" for years by now and CIG managed to erradicate backer trust to the absolute extremes where only people with an agenda or super fanboys will stay on their side. People with higher expectations or realistic understandings will move their stance and criticism swarms even into previous pro-SC echo chambers with even biased moderator staffs being unable to stem the flow anymore. Its pretty much a reverse flow to the first couple of years where SC fanboys swarmed into any comment section imaginable to shut down any form of criticism or hard questions.
The status quo changes too over time. That every Star Citizen article or video resembles a war field today is the logical result for ignoring the issues over years. A lot of criticism today probably is "pay back" more then serious concern or actual feedback but that too is a bill that the cult of roberts produced themselves and have to carry now. So Empyrion made an oopsie. I dont know for certain if they ll recover or will be able to joke about it in 2 years from now. But I trust them now. That doesnt change the fact that they messed up and deserve the backlash. Its a wake-up call.
And a lot of Star Citizen backers are or were just like I am with Empyrion. They noticed the problems but carried on giving CIG the benfit of the doubt. Well, repeat offenses only reinforce the nagging doubts and today, years after reliable disappointments and shortcomings Star Citizen has a reputation that it earned for itself based on its actions and results. The same goes for the community. When before people discussed the issues trying with logic or reasoning to arrive at common ground most dont bother anymore to reply to people who have proven that they willfully misinterprete anything vague, only see the good (regardless how ridiculous) and instantly disregard the bad and will continue to drone about refuted facts and events. They not only have gambled their own reputation but the companies as well. CIG has stood on the side of all this, not clarifying, not trying to calm the waters. They are a textbook cult where the leaders leave the defending to their sycophants when it comes to community management. If you allow private clueless people to speak for you others might distinguish but a shade of responsebility always falls on you as well. So when you hear that your defender brings up ridiculous claims it should be in your best interest to intervene and straight out things.
Star Citizens saving streak is its monetization. No doubt some hardcore fans are in for the dream and will remain to the bitter end no matter what. But they are equally extreme tho with purer motivation then the people caught in sunk cost fallacy who see no other way to continue on their course after they dumped a considerable amount of money.
Insufficient knowledge is a valid excuse but only for a certain time. As people point out irregularities or blatant deficits you are expected to adjust your view or correct your argument and if you dont....you earn yourself a reputation as fanboy, fanatic etc.
The Empyrion debacle also is a warm-up round for Star Citizen which still has to get to that point even tho they are probably 50x times as big and have used up multiples of Empyrions total buget for a fraction of its results. Thats the truth that becomes pretty obvious when you stay with the facts and stop with the justifications or propaganda. CIG has spent the last few years to indoctrinate its remaining fans which leads to the phenomenon that a lot people sound exactly the same with the same statements and the same claims. Some people being extreme creating lots of alternate accounts spending their days hopping between those to "fight the hate" seems tinfoil paranoia to me but lots of different people being the victims of company orchastrated propaganda and deceptive marketing....that sounds pretty plausible. The people in SCs camp who dont
want to see no bad, who always stay on CIGs good side have changed their tune as well. Today its "
normal that the game will continue to develop after release" trying to pave the road for a catastrophic early access or even release transition where a bug fest and ghost of a project will hit the market. It wont save the game. And it will not prevent the flood of bad reviews or high level articles springing into existence too.
Even if you have your whole community on your side, thats not a guarantee that your game will be a success or will distribute a lot. It just means that the
people who have an interest in you are on your side. You can still mess things up and become failure or rather, not accomplish your goals. People like us will continue to come back and check even if you disappoint us because we want to see how this ends. But most people actually are like SC fanboys want the haters to be. They will give it ONE CHANCE and if that one moment doesnt convince....they ll walk away. And they ll not do that calmly and silent. The backlash will be EPIC compared to Empyrions current mishap
Star Citizens community is heavily splintered already and you could argue that the majority hangs in because they...
- have trust it ll eventually come to glory
- are so heavily invested that they cant walk away anymore
- cannot stop watching the burning train wreck
- are personally offended and stick around for some payback
For the longest time its vocal minority was dominatly settled in the pro-camp but that has changed as CIG kept messing up and disappointing the people who granted them their trust. When you have people with 500 dollar investments "cutting their losses" and stating their disappointment it marks a critcial change in perception. And while winning these people back is still possible it ll be hard and frankly...I dont see Star Citizen ever being able to overcome that threshold.
What some people in this forum do is the same thing CIG did for the last 8 years. They showed the beauty and hyped up expectations in order to distract from the bad things happening. You might be able to fool people for a time but eventually its "fess-up" time where you stop talking and start showing. Granted....Star Citizen had its moments where it appeared to "show" which also explains why CIG evaded collapse for so long. But those moments were carefully handcrafted illusions and intended to keep backer trust...not improve the product. In hind sight every single claim or statement coming from CIG was all talk, intended to keep people around. Nowadays I doubt very much development even started in earnest since 2012. Today Star Citizen looks like the bare minimum has gone into its actual development after the work turned hard and the majority of CIGs efforts goes into damage control, propaganda and fluff pieces.
I have lost any trust in CIG a long time ago. Some people on this forum who started out as trusting backers showing a lot of goodwill have turned into grumpy old men whining and moaning about CIGs insufficiencies. This actually confirms my suspicion that most pro-SC backers are mislead and deceived and taken advantage of but as we talk about a video game and not anything serious or important in life its understandable that many lack the discipline of evaluating it in earnest. Most of these folks are not in for the bare minimum but feel that the years of entertainment they received is worth the money they put in. i can understand it I m just different. When I play a F2P game I never come to the conclusion that "these guys made such a good game that I enjoy for such a long time, they deserve some reward". Yes, I m probably a BLEEP for that. And a justification like "its 500 dollars over 8 years, its really not that much" is an argument I can understand. It would just NEVER change my own view on the matter but I m not going to say "that guy is an idiot lol" for the difference in opinion/view.
Whoever is in out of innocent goodwill (something most pro-SC posters claim for themselves) has a certain lifespan in this drama. Eventually the responsible factor will push too far, disappoint once too often or will be caught in a lie or blatant deception that cannot be overlooked. And once you lose these people you wont get them back without drastic changes.
Thats the explanation for Star Citizens "hate camp" becoming more and more visible. Its the people you previously had on your good side switching to your bad side. What exactly has CIG done in the last couple of years to recapture backer trust? I m not talking about its shill drones that have an answer to everything and can think of the most lidicrous things to justify anything. The company itself delivering what you are waiting for?
Exactly.
So its not hate. Its the companies just reward for the years of disappointments.
For years we ve been told that "this" or "that" will change Star Citizens course and it will become what it aims to be. From CIG as well as from its most fanatical fans. Things never changed. At this point I even believe that all the innocent accidents, lapses in competence and whatnot that we swallowed over the years always have been part of a sinister plot to sell snake oil with CIGs management knowing full well what they are doing. And that too is simply wortless musing about something we dont understand. Some people
claim to understand whats happening but their posts and answers only show that they close their eyes to the truth and dont want to "wake up".
Star Citizen.....a gamers dream....literally
