I do hope the Alpha testing is not going as badly as the new store shift over. The Elite Dangerous Store may look cleaner and more refined product but that belies inconsistencies and confusion that are apparent.
I will set aside the mailing/shipping address problems that the database migration has made. My problem is more about the mismatch of initial pledge reward and order processing that is poorly managed.
Looking at the interface it would be quite easy to assume you have not actually pledged anything. I made an initial £50 pledge for second round beta testing. The order looks like it is in stasis and looks like it will not go through until the money has processed. The money was taken several months ago from my paypal account. The order maintains that I have second round beta test but nothing else. There is no mention of lower order rewards or add ons.
There is now no way to update your package anymore. If I wished to get in on first round beta testing I have to make my initial pledge of £50 and another £50. wholly discriminatory due to the Alpha going online, yet the old kickstarter still has it listed as able to be backed.
My thinking (when I first made my order) was not to go in at Alpha stage because the private backers forum was already up and running and I would have very little say at that stage as to the wishes and the wants I would like included in the game.
I am at the stage where I can see what the Alpha looks like and I would like to get in at the first round beta stage but my hesitancy is being penalised. Not only that, I feel that most backers would be disappointed with the corporate hand over of what seemed to be a well designed hierarchy or pledge reward system to an iTunes store type of lost identity faceless machine that is only interested in selling and not after sales.
Don't be so money grabbing and allow me to up my ante.
I will set aside the mailing/shipping address problems that the database migration has made. My problem is more about the mismatch of initial pledge reward and order processing that is poorly managed.
Looking at the interface it would be quite easy to assume you have not actually pledged anything. I made an initial £50 pledge for second round beta testing. The order looks like it is in stasis and looks like it will not go through until the money has processed. The money was taken several months ago from my paypal account. The order maintains that I have second round beta test but nothing else. There is no mention of lower order rewards or add ons.
There is now no way to update your package anymore. If I wished to get in on first round beta testing I have to make my initial pledge of £50 and another £50. wholly discriminatory due to the Alpha going online, yet the old kickstarter still has it listed as able to be backed.
My thinking (when I first made my order) was not to go in at Alpha stage because the private backers forum was already up and running and I would have very little say at that stage as to the wishes and the wants I would like included in the game.
I am at the stage where I can see what the Alpha looks like and I would like to get in at the first round beta stage but my hesitancy is being penalised. Not only that, I feel that most backers would be disappointed with the corporate hand over of what seemed to be a well designed hierarchy or pledge reward system to an iTunes store type of lost identity faceless machine that is only interested in selling and not after sales.
Don't be so money grabbing and allow me to up my ante.
