The next patch, I hope it's as detailed as this

[Titus Balls]

I have another theory. Maybe they aren't talking to us because MMO customers are a pain in the (bleep) to deal with. Imagine for a second if there was a crowd of customers standing in a bakery as critical as MMO players. "This pie crust sucks!" & "You could really learn a few things from Hostess™." I'm a bit guilty of this myself. I think I'd go insane as a developer. As critical as people on the forums have been lately, I wouldn't be surprised if they weren't waiting until there are more bug fixes and content in place before doing more heavy marketing.

When it comes to the developers, I agree to a point. That's why @wstephenson's point is so important - you need someone who can wade through the mire but at the same time be able to talk on the same level (basically as a player) and also make judgement calls without running it up the ladder to get an answer.