Ticket Replies?.

[Saltyseadog]

Anyone have any idea how long it is taking recently for a reply to an EDO fault resolution ticket?.

 

[CaptainPugwash]

Anyone have any idea how long it is taking recently for a reply to an EDO fault resolution ticket?.

It probably depends on the issue: my recent ticket was resolved the next day.

 

[Sleepyman]

I'm at 12 days and counting since I raised my ticket (and got the email confirmation) with no response

Issue with Wellington Beck invite

 

[CMDR_LS]

4 weeks for me. At this point they might as well not reply back at all. It's a disgrace.

the last one they replied back to was 4.5 weeks old and the dude was like "assuming the issue is still not resolved, let's try this and that". Like, they ignored you for so long that when they finally feel like replying they assume you already figured out how to resolve this. 0/10 customer server.

the response went str8 to my trash bin. didn't even bother reading the whole thing.

 

[Paul_Crowther]

Our Support channels are currently seeing an increase in volume which means some messages are taking longer than usual. We understand how frustrating this can be, but rest assured tickets will be responded to as soon as they possibly can.

 

[Khaine]

No idea, but I placed one in december and I'm still waiting

 

[SlickPBW]

This game is in desperate need of a global tune up patch.

Isn't that exactly the same problem? The problem is they broke the original map functionality. They broke it before FCs and before the Hold to Plot was even a thing. If they didn't break that we wouldn't even be talking about FC navigation.

forums.frontier.co.uk

 

[Mercian]

Been waiting for a response other than "we're busy" since Jan 7 th. Thought I'd buy Odyssey through Steam but it crashes so much it is unplayable.
I've found one solution - request a refund from steam and the problem is solved then the customer service team will get a well earned break !

 

[CMDR_LS]

Our Support channels are currently seeing an increase in volume which means some messages are taking longer than usual. We understand how frustrating this can be, but rest assured tickets will be responded to as soon as they possibly can.

Paul, with all due respect, 4 weeks just to get a response from Luna that "they are aware of the ticket". I mean, seriously? it's 2025, bots can do that.

I work in the software industry as well, and if we kept our customers waiting for that long, I doubt we will have any left. Just saying.

 

[St0rmFury]

I sent in a ticket in Nov when I didn't get merits after selling mined goods.

It took almost 2 months for them to reply me to say that the reason I didn't get merits was because rares were disabled.

 

[Deamawa]

I opened a ticket a ticket in 2nd Dec. and I got an "answer" mid January. They answer was I should start new my Steam account. But I have no Steam account. Ifelt that the person who wrote that has not read my problem properly. Pfft, For this rubbish I waited 7 weeks. Come on Paul....

 

[Gizzard]

Reading these comments I guess ill give up hope on a quick reply to my 100k worth of Merits I can't redeem. If anyone who supports this game still cares, might want to look at Merits/Undermining in stronghold systems as seems to be broken right now like many other powerplay features.